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Phil Simon
Phil Simon is a frequent keynote speaker and recognized technology expert. He is the award-winning author of seven management books, most recently Message Not Received: Why Business Communication Is Broken and How to Fix It. He consults organizations on matters related to communication, strategy, data, and technology. His contributions have been featured on The Harvard Business Review, CNN, NBC, CNBC, Inc. Magazine, BusinessWeek, The Huffington Post, Quartz, The New York Times, FoxNews, and many other sites.

Entries by Phil Simon

What the Internet of Things and Big Data Mean for Car Safety: An Interview with Neil Cawse

(0) Comments | Posted February 9, 2016 | 3:16 PM

Technology and data have transformed many industries--and obliterated others. (Been to a Blockbuster Video lately? Bought a BlackBerry in the last five years?) It's no overstatement to say that a great deal of change is on the horizon, even in traditional areas. I've said many times that all companies are tech...

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'Nonsense: The Power of Not Knowing' -- A Book Review

(0) Comments | Posted February 2, 2016 | 3:44 PM

I've long despised five-point listicles and other obvious clickbait. For instance, google "5 Steps to Writing a Best-Selling Book" and you won't exactly stump the world's largest search engine. Many books these days intentionally contain numbers in their titles for marketing reasons.

Posts and books such...

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The White-Collar Superhero: An Interview with Richard Lindenmuth

(0) Comments | Posted January 28, 2016 | 2:56 PM

If it seems that executive turnover is on the rise, you're right. Recent examples include United Airlines, Dupont, and Twitter. (With respect to the latter, interim CEO Jack Dorsey officially returned as full-time CEO late last year.) In many cases and for all sorts of different reasons, boards...

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Dream Theater's John Petrucci Talks About 'The Astonishing'

(5) Comments | Posted January 15, 2016 | 12:07 PM

For more than 30 years, Dream Theater has pushed the boundaries of progressive rock and metal. Aside from being incredibly talented and proficient musicians, they're actually all very nice guys. I've had the pleasure of meeting them all over the years and I've even interviewed keyboardist extraordinaire Jordan Rudess about a...

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How the Internet of Things Changes Traditional Design and User Experience

(0) Comments | Posted January 8, 2016 | 3:18 PM

Although the term user experience is hardly new, its rise over the last few years is nothing short of precipitous. Don't believe me, though. A quick look at Google Trends reveals that it has never been more popular:

Make no mistake: Design is no longer an afterthought at...

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6 Radical Ways to Reduce Email

(0) Comments | Posted January 7, 2016 | 4:03 PM

The word radical is one of my favorites. It stems from the Latin word for root, radix. In fact, the English term doesn't veer that far from its Latin origins. Among its meanings is "arising from or going to a root or source; basic: proposed a radical solution to the problem."

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Around the World in 228 Pages: 'Air' by Vincent Laforet

(0) Comments | Posted December 20, 2015 | 11:47 AM

Throughout my travels, I've visited my fair share of cities. As I took off or approached one via airplane, I try to peer out the window to get a unique perspective of where I am going -- or where I had been. This was especially while flying at night, as...

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Smart Cars: Where Are We Now and Where Are We Going?

(0) Comments | Posted December 16, 2015 | 12:50 PM

Fifteen years ago, the dot-com bubble imploded. Naysayers and traditional business types struggling with ridiculous stock valuations and newfangled measures (read: clicks, eyeballs, and the like) felt vindicated. Sure, a few successful companies emerged from the boom, but far more startups back then resembled and than Amazon,...

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Talking Analytics with Frank Armour of American University's Kogod School of Business

(0) Comments | Posted December 7, 2015 | 6:50 AM

As I wrote in Too Big to Ignore, the era of Big Data and analytics is here. To this end, many colleges and universities are getting with the times. (My own alma mater Carnegie Mellon has launched an interdisciplinary program around data science.) But CMU is hardly...

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Talking App Development With Tajddin Maghni

(0) Comments | Posted November 19, 2015 | 8:20 AM

People often forget that the original iPhone shipped sans its iconic app store. That's right, before "there was an app for that", there weren't any contemporary apps at all.

Of course, that has changed considerably over the past few years. These days, there are more apps than ever....

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Marillion: Unconventional -- An Interview With Tim Sidwell

(0) Comments | Posted November 17, 2015 | 1:16 PM

I've been to many proper concerts over the years and even a few festivals. (The opening night of Rush's 2002 Vapor Trails tour in Hartford, CT on June 29, 2002 was a particular highlight.) At least for me, though, none quite compares to the Marillion Weekend from April...

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Standard Deviations: An Interview With Gary Smith

(0) Comments | Posted November 10, 2015 | 9:15 PM

More than a century ago, Mark Twain famously said, "There are lies, damned lies, and statistics." It's a great quote that is more true than ever. As I wrote in Too Big to Ignore, in an era of Big Data, there is tremendous opportunity and arguably more incentive to create, ignore, and...

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Understanding the Power of Web Data: An Interview With Shion Deysarkar of Datafiniti

(0) Comments | Posted November 3, 2015 | 8:00 AM

When most people think of data, highly structured Excel spreadsheets come to mind. Many folks are shocked to learn that the vast majority of data today is actually "messier" and unstructured, a point that I make in Too Big to Ignore. What does that mean? Think YouTube videos,...

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Straight Outta Austin: An Interview With Emily Wolfe

(0) Comments | Posted October 12, 2015 | 4:39 PM

Austin, TX has long been known as a town with a rich and vibrant independent music scene. The home of Willie Nelson and Gary Clark, Jr. sports no shortage of interesting acts, some of which I've had the pleasure of seeing in my travels.

An artist who's starting to...

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Thoughts on Online Support Communities: An Interview With Shelley Sessoms of SAS

(0) Comments | Posted September 28, 2015 | 8:46 AM

Go back 20 years and customer service mainly consisted of 1-800 numbers, seemingly interminable queues, those oh-so-lovely IVRs, and plenty of angry customers. To be sure, this process exists in many if not most large organizations. Make no mistake though: Servicing customers in many instances no longer requires a...

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Robert Reich Is Wrong

(7) Comments | Posted September 18, 2015 | 7:14 PM

Robert Reich is at it again. The ex-Labor Secretary and unabashed free-market critic calls for breaking up Big Tech in the NY Times. From the piece:

Whenever markets become concentrated, consumers end up paying more than they...

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How to Rebrand Your Startup: An Interview With Todoist's Head of Design

(0) Comments | Posted September 16, 2015 | 12:22 PM

I've long railed against e-mail as a "collaboration" tool. With so many balls to juggle, it's never been more essential for us as employees and individuals to find a system--any system--to get things done.

My tool of choice is Todoist, a remote control for my life. I recently sat down...

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Why Jargon Has Prevailed: Consultants, MBAs, and the Management Scientists

(0) Comments | Posted September 8, 2015 | 11:16 AM

By trade, Frederick Winslow Taylor was an American mechanical engineer, but he's not renowned for that. Long before the Bobs in Office Space, Taylor was arguably the world's first efficiency expert. In the late nineteenth century, he spent a great deal of time watching factory workers performing manual tasks. Taylor...

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Why We Work by Barry Schwartz

(0) Comments | Posted September 2, 2015 | 9:54 PM

The recent New York Times' story on employment at Amazon evoked a slew of visceral reactions, even one from Jeff Bezos himself. It turns out that everyone holds strong opinions about work. In hindsight, though, the Times' story and subsequent brouhaha was more about what we do at work--not...

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Mark Kelly on Marillion's Forthcoming Album

(0) Comments | Posted September 2, 2015 | 5:41 PM

Technology and the web have changed many things in a relatively short period of time --
maybe just about everything. From reading a book to using a phone, few things have remained static over my lifetime. No one texted, "friended" someone else and tweeted in 1995. Cell phones used to...

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