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Phil Simon
Phil Simon is a frequent keynote speaker and recognized technology expert. He is the award-winning author of seven management books, most recently Message Not Received: Why Business Communication Is Broken and How to Fix It. He consults organizations on matters related to communication, strategy, data, and technology. His contributions have been featured on The Harvard Business Review, CNN, NBC, CNBC, Inc. Magazine, BusinessWeek, The Huffington Post, Quartz, The New York Times, FoxNews, and many other sites.

Entries by Phil Simon

Talking App Development With Tajddin Maghni

(0) Comments | Posted November 19, 2015 | 8:20 AM

People often forget that the original iPhone shipped sans its iconic app store. That's right, before "there was an app for that", there weren't any contemporary apps at all.

Of course, that has changed considerably over the past few years. These days, there are more apps than ever....

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Marillion: Unconventional -- An Interview With Tim Sidwell

(0) Comments | Posted November 17, 2015 | 1:16 PM

I've been to many proper concerts over the years and even a few festivals. (The opening night of Rush's 2002 Vapor Trails tour in Hartford, CT on June 29, 2002 was a particular highlight.) At least for me, though, none quite compares to the Marillion Weekend from April...

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Standard Deviations: An Interview With Gary Smith

(0) Comments | Posted November 10, 2015 | 9:15 PM

More than a century ago, Mark Twain famously said, "There are lies, damned lies, and statistics." It's a great quote that is more true than ever. As I wrote in Too Big to Ignore, in an era of Big Data, there is tremendous opportunity and arguably more incentive to create, ignore, and...

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Understanding the Power of Web Data: An Interview With Shion Deysarkar of Datafiniti

(0) Comments | Posted November 3, 2015 | 8:00 AM

When most people think of data, highly structured Excel spreadsheets come to mind. Many folks are shocked to learn that the vast majority of data today is actually "messier" and unstructured, a point that I make in Too Big to Ignore. What does that mean? Think YouTube videos,...

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Straight Outta Austin: An Interview With Emily Wolfe

(0) Comments | Posted October 12, 2015 | 4:39 PM

Austin, TX has long been known as a town with a rich and vibrant independent music scene. The home of Willie Nelson and Gary Clark, Jr. sports no shortage of interesting acts, some of which I've had the pleasure of seeing in my travels.

An artist who's starting to...

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Thoughts on Online Support Communities: An Interview With Shelley Sessoms of SAS

(0) Comments | Posted September 28, 2015 | 8:46 AM

Go back 20 years and customer service mainly consisted of 1-800 numbers, seemingly interminable queues, those oh-so-lovely IVRs, and plenty of angry customers. To be sure, this process exists in many if not most large organizations. Make no mistake though: Servicing customers in many instances no longer requires a...

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Robert Reich Is Wrong

(7) Comments | Posted September 18, 2015 | 7:14 PM

Robert Reich is at it again. The ex-Labor Secretary and unabashed free-market critic calls for breaking up Big Tech in the NY Times. From the piece:

Whenever markets become concentrated, consumers end up paying more than they...

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How to Rebrand Your Startup: An Interview With Todoist's Head of Design

(0) Comments | Posted September 16, 2015 | 12:22 PM

I've long railed against e-mail as a "collaboration" tool. With so many balls to juggle, it's never been more essential for us as employees and individuals to find a system--any system--to get things done.

My tool of choice is Todoist, a remote control for my life. I recently sat down...

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Why Jargon Has Prevailed: Consultants, MBAs, and the Management Scientists

(0) Comments | Posted September 8, 2015 | 11:16 AM

By trade, Frederick Winslow Taylor was an American mechanical engineer, but he's not renowned for that. Long before the Bobs in Office Space, Taylor was arguably the world's first efficiency expert. In the late nineteenth century, he spent a great deal of time watching factory workers performing manual tasks. Taylor...

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Why We Work by Barry Schwartz

(0) Comments | Posted September 2, 2015 | 9:54 PM

The recent New York Times' story on employment at Amazon evoked a slew of visceral reactions, even one from Jeff Bezos himself. It turns out that everyone holds strong opinions about work. In hindsight, though, the Times' story and subsequent brouhaha was more about what we do at work--not...

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Mark Kelly on Marillion's Forthcoming Album

(0) Comments | Posted September 2, 2015 | 5:41 PM

Technology and the web have changed many things in a relatively short period of time --
maybe just about everything. From reading a book to using a phone, few things have remained static over my lifetime. No one texted, "friended" someone else and tweeted in 1995. Cell phones used to...

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The Human Side of Business Communications: An Interview With Kathy Klotz-Guest

(0) Comments | Posted August 30, 2015 | 5:44 PM

Business communication is broken, but don't take my word for it. In May 2013, the PMI released its annual "Pulse of the Profession" report. Specifically, "$135 million is at risk for every $1 billion spent on a project. Further research on the importance of effective communications uncovers that a...

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When Email and Texting Are Insufficient: An Interview with the Phone Lady

(0) Comments | Posted August 24, 2015 | 9:25 PM

For Hillary Clinton, Emailgate just won't go away. Politics aside, I wonder why so many of us routinely rely upon email when a simple two-minute phone conversation would usually suffice. And voicemail? That's so 2010. Many have posited that it's on the verge of extinction.


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An Interview With Heart's Ann Wilson

(0) Comments | Posted August 4, 2015 | 10:16 AM

It's no understatement to call Heart rock-n-roll pioneers. Beginning in the 1970's, Ann and Nancy Wilson stormed the charts with hits like "Crazy on You," "Magic Man," "Straight On," "Barracuda," and many more. Heart has garnered four Grammy nominations and sold...

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Maintaining the Creative Edge: An Interview With Ben Lamm of Chaotic Moon

(0) Comments | Posted July 29, 2015 | 10:22 PM

I've known Ben Lamm for over five years. He runs Chaotic Moon, a really neat mobile-app-development shop that churns out some really innovative apps. I came across him while researching The New Small. Since that time, the company has exploded from three employees to more than 200. Clearly,...

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The Rise and Fall of the BlackBerry: An Interview with  Jacquie McNish and Sean Silcoff

(0) Comments | Posted July 2, 2015 | 11:45 PM

Odds are that, if you're of a certain age, you at one point owned a BlackBerry. (Odds are also great that you don't own one now.) The iconic device not too long ago defined ubiquitous, at least in the business world. Make no mistake: its legacy is alive and well. For my...

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An Employee-Referral Program on Steroids

(0) Comments | Posted May 20, 2015 | 1:49 AM

If you look back over the history of business, you'll see tremendous improvements in just about every area. In the 1980s and 1990s, for instance, Total Quality Management (TQM) was all the rage before giving way to Six Sigma and ISO 9000. Regardless of...

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The Internet of Things Is Coming to Light: An Interview with Corey Egan of Ilumi

(0) Comments | Posted May 18, 2015 | 1:08 AM

The Internet of Things is coming. Fast.

Companies like GE are betting billions on what it calls the Industrial Internet. For its part, Cisco is also betting big.

By 2020, expect a mind-boggling 30 billion devices to be connected to the Internet. We're talking...

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Have Smartphones Caused the Death of the In-Store Impulse Buy?

(1) Comments | Posted May 13, 2015 | 7:24 AM

In 2009, Freakonomics became a surprise nonfiction bestseller. Who would have thought that an economics book about disparate subjects such as bagels and realtors would have caused such a stir? The book was so popular that it spawned two successors, a popular podcast, and lucrative speaking engagements for its co-authors, Steven D....

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How to Stand Out: An Interview With Dorie Clark

(0) Comments | Posted April 21, 2015 | 10:28 AM

Ours is a very noisy world. The era of Big Data is here. Compared to even fifteen years ago, it's never been easier and less expensive to get your work out there. Rapid technological advances mean that just about anyone can produce a professional...

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