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Richard Cordray

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Standing Up for Consumers

Posted: 01/04/12 02:15 PM ET

Today, I was appointed by President Obama to serve as the first Director of the Consumer Financial Protection Bureau. I am honored by this opportunity to continue my work on behalf of consumers. And I am energized by the responsibilities and challenges facing the Bureau.

The importance of this day has less to do with me personally and much more to do with you -- and the millions of individuals and families across the country who access consumer financial markets every day to participate in our economy and to pursue their dreams and aspirations. That's because now, with a Director, the CFPB can exercise its full authorities -- with respect to both banks and nonbanks -- to help those markets operate fairly, transparently, and competitively.

Consumer finance is a big part of our economy -- and it plays a large role in the daily life of almost every American. Few people spend their entire lives with so much wealth available to them that they never need to borrow money. Whether it is to pay the bills and meet their everyday needs, or to finance larger investments in their futures like an education or a home, most people find it necessary to use financial products to access credit.

Financial products can help make life better, but they can also make life harder. Most of us know at least someone -- a parent or sibling or friend -- who has money troubles. Sometimes, those troubles are caused by a tough break or just not having enough money to go around; other times, by a poor decision. But sometimes, those consumer money troubles arise out of problems in the consumer financial markets. I have seen senior citizens lose their life savings to scams and fraud. I have seen young adults start their lives with crushing student loan debt burdens that they cannot afford. I have seen families bankrupted, and thrown out of their homes, by complex mortgages with spiraling interest costs and monthly payments that were never clearly explained.

In its first six months, the CFPB has taken significant steps to make consumer financial markets more transparent so they work better for consumers and for responsible businesses. Our Know Before You Owe campaign has worked to improve disclosures and make the costs, risks, and benefits of financial transactions easier for consumers to understand. We have also launched our bank supervision program. CFPB examiners are now on the ground at the nation's largest financial institutions, reviewing documents and asking tough questions about how these banks are complying with consumer financial protection laws.

One difficulty we faced until now was that, without a director, we were unable to address all the problems we were created to tackle. In particular, we lacked the ability to supervise financial institutions other than big banks -- like nonbank mortgage lenders and servicers, and payday lenders. Many of these institutions had no regular federal oversight in the run up to the financial crisis. They led a race to the bottom that pushed aside responsible businesses, including community banks and credit unions, and greatly harmed consumers.

I am pleased to say that we will now be able to exercise the full authorities granted to us under the law and begin to supervise these nonbanks. Standing up this program is a top priority for the CFPB. Over the coming weeks we'll be announcing more information about this program and how it will help to improve the consumer financial markets.

As we move forward, please let us know what you think. My colleagues and I are determined to deliver positive results for American consumers in all of our efforts. We want people to know what we are doing and we want to hear their reactions. We are confident that, with help and input from consumers and honest businesses, we can play an important role in safeguarding consumers, consumer financial markets, and the American economy.

 
 
 
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LazarusDurden
To Make A Long Story Short...
09:56 PM on 01/08/2012
Mr. Cordray go to it sir!
01:09 PM on 01/08/2012
The obstructionists are angry at this appointment but to the middle class consumers this is a windfall for all Americans to have a friend in our corner. Capitalism is good as long as it is regulated but without regulation capitalism is used as a weapon against the unrich. Our nation has prospered from forward thinking inventiveness and hard working Americans and the time has come to protect all of us from those unscrupulous Capitalists that has caused our economic downward path. May you achieve what has been lacking in regulating those those that have robbed all Americans from achieving fairness in the marketplace.
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rte148
Truth is not plural
11:36 AM on 01/08/2012
End direct marketing of pharmaceuticals to consumers.
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HUFFPOST SUPER USER
Gadgetman
No sense of humor? That's not funny!
11:12 AM on 01/08/2012
God speed Mr Cordray!
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diamondlotus
walk softly and carry a big stick
07:51 AM on 01/08/2012
Welcome Mr. Cordray! I am so happy to hear of your long overdue appointment as the head of this bureau! We need it and you! Your job will not be an easy one, the offenders will fight you tooth and nail, but be strong, I am very thankful you are willing to take this on!
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Badger33
I'm trying real hard to be the shepherd.
03:42 AM on 01/08/2012
Be strong. Go get 'em,
Genders
Love, Tolerance, Enlightenment
12:53 AM on 01/08/2012
I have read good things about you and even Warren says you are great.

Please live up to that.

Thanks.
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RepublicanDepression
Of the1% by the1% for the Gerrymandering One% =GOP
01:00 PM on 01/07/2012
So the GOP (Greedy One Percent) has been opposing letting ANYONE run the Consumer Protection Bureau?

Why are Republicans against a government Bureau stopping the "free" market from doing this to Americans:

"...sometimes, those consumer money troubles arise out of problems in the consumer financial markets. I have seen senior citizens lose their life savings to scams and fraud. I have seen young adults start their lives with crushing student loan debt burdens that they cannot afford. I have seen families bankrupted, and thrown out of their homes, by complex mortgages with spiraling interest costs and monthly payments that were never clearly explained."
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Nan Rouda Fogel
Nurse midwife, advanced amateur photographer
12:52 PM on 01/07/2012
This is why I voted for Obama in 2008. And this is why I will vote for Obama in 2012.

Congratulations to Richard Cordray!! You have a lot of work ahead of you, Be strong, be creative, be what we, the people, need you to be..........
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diamondlotus
walk softly and carry a big stick
07:37 AM on 01/08/2012
X2!
11:28 AM on 01/07/2012
Good luck Rich...Be Strong.

It would be nice if CFPB would put out a regular e-newsletter for us to see what is being accomplished.
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TooLooze
Someone should do something about all the problems
10:38 AM on 01/07/2012
Eliminate all the small print on television ads that are unreadable to the average person. They disclaim everything that is shown or spoken. If advertisers want to lie to us, then at least make the disclaimers as evident as the lies, especially if advertisers get tax breaks for advertising. If that were to happen, I'd gladly pay "up to" my entire financial resources for anything being sold.

My comments may or may not be my own and I disavow any responsibility for anything I say. Do not accept my comments at face value, or use this or any other source to choose how you interpret my intentionally vague statement(s).

That being said, best of luck in your new position; we need a little oversight for consumers.
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jazgr8
Ok, I give up, you win.
10:46 AM on 01/07/2012
Agreed. That said, the solution to the problem you describe is to simply eliminate lawyers.
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maninal2
Without knowledge action is useless
04:24 AM on 01/08/2012
Let the culling begin
Realist2011
beware false profits....
04:08 PM on 01/08/2012
It's not lawyers that are the problem, it's the lack of ethics in business. Lawyers are symptom of the problem, not the whole problem.
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06:24 AM on 01/07/2012
Welcome Mr. Cordray! We've waited so long for you. My heart breaks to see people paying taxes on their unemployment to pay for new Boeing drones, to see people homeless while their vacated foreclosed properties are bulldozed because there is no market for them (what was the point?!?!), to see mindless texting teenagers getting blitzed on their phone bills because they're unaware that texting expense is almost free, etc. We have so long awaited you. Best of luck, to you and to us.
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cerebrogasm
The sleep of reason produces monsters. - Goya
03:14 AM on 01/07/2012
Congrats, Richard, on your appointment: you realize what you're up against, I hope? The banks and non-banks you mentioned - do not play fair and are not to be trusted in any capacity under any circumstances - you're going to have to fight fire with fire to hold them accountable - and don't placate or try to make friends with them - Brutus was Caesar's best friend - and look how that turned out.
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Cory Jack
Turning Texas Blue: GO NEWT!
02:11 AM on 01/07/2012
As an addendum, as a Bank of America customer, the "rules" about who and who isn't to be reimbursed for the unfair overdraft fees keeps changing somewhat "magically." I'll never see any money and that makes me angry, but sadly, it's "business as usual."

If I ever see any of that money Bank of America now owes me legally, I'll be surprised. Not holding my breath.
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Cory Jack
Turning Texas Blue: GO NEWT!
02:03 AM on 01/07/2012
VERY glad to see you appointed, Mr. Cordray, and very glad the department is up and running, and proud of President Obama for the appointment.

I think your bureau should have a special, dedicated, "sub-department," devoted to SOLELY working with people caught in the "payday loan trap" as well as working to change payday loan law.

Payday loan laws need to be changed DRASTICALLY, and while I see the actual use and need for payday loans, there's no need for consumers to be basically succumbing to companies that routinely violate US usury laws while "getting around" them using twisted logic, definitions, and language.

I'm confident in saying I wouldn't be the only person in the country who is thinking this.

Welcome to the job, congratulations!

Regards. Cory in Texas.
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TooLooze
Someone should do something about all the problems
10:39 AM on 01/07/2012
Well said.