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Richard H. Neiman

Richard H. Neiman

Posted: December 23, 2009 10:16 PM

Treasury's Quiet Directive to Mortgage Servicers to Keep People in Their Homes Must Go Further

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The Department of Treasury yesterday took a critical step that many of us have been calling for. Treasury told mortgage servicers to extend the fast-approaching December 31st deadline for the 375,000 families who are in trial modifications but whose document requirements have yet to be finalized in order to make their modifications permanent.

But just as critical are the steps that Treasury did not take.


These 375,000 families represent about half of the country's participants in Treasury's mortgage modification program under TARP. They have endured particular stress and uncertainty during the holiday season because their deadline for servicers to acknowledge valid receipt of all their documents was the end of the year. If rejected by servicers, the homeowners would again face foreclosure just as they did before enrolling in the program.

These homeowners have proven a willingness and ability to meet their obligation under newly renegotiated mortgage terms; they have made all of their required modified monthly payments for at least three consecutive months and some for as many as five during a trial period. But servicers have yet to acknowledge valid receipt of the documentation that the program requires, or servicer outreach has not worked to obtain all the documents from the borrowers.

This notice of extension is too important to simply post on a website as administrative guidance and to rely on the servicers to spread the word. Treasury announced only a few weeks ago just how critical this deadline was and even placed "swat teams" inside the servicers to facilitate document collection and validation, stating that the families would face foreclosure and be unable to again re-enroll in the program.

The foreclosure issue is important to Huffington Post readers. I know because the readers were kind enough to submit hundreds of questions to me to pose to Secretary Geithner during a TARP oversight hearing in the spring. Foreclosure was rightfully high on the list of concerns. Thanks to the public outcry nearly one million families have signed up for the program and are benefiting from an average reduction of $740 per month on their monthly mortgage payments (an average interest rate reduction from 7.6% to 2.9%).

Treasury and mortgage servicers must clearly and publicly announce the extensions of the trial modification period to these families to bring certainty into these homes and to help the public better understand the program, both its merits and flaws.

But to be clear the extension must not serve as an excuse for continued delay by mortgage servicers or by Treasury to permanently place people into affordable mortgages. The opportunity must be taken to resolve critical implementation problems.

Mortgage servicers must use the extension period to finally acknowledge the many homeowners who have clearly submitted all of their required documents and to make their mortgage modifications permanent. Servicers must also improve outreach to those remaining borrowers who have submitted incomplete documents.

Treasury must use the extension period to streamline the documentation requirement itself, while continuing to safeguard against abuse. Redundant document requirements should be eliminated and servicers should be given flexibility to accept alternative documents from homeowners where possible. For example, the requirement that some homeowners provide individual profit and loss statements is ripe for reconsideration.

Further, Treasury must accelerate the March 31st date for making an upcoming web portal operational that many of us called for, so that homeowners can track their documents online. This reform will quickly make borrowers aware of missing or incomplete documents, and help avoid the need for yet another extension.

Finally, I hope Treasury will accept the recommendation to create an additional foreclosure prevention program to help people who fall outside of the scope of the current program. Specifically, we need a new initiative that helps people who are in affordable mortgages but have temporarily become unemployed as a result of the recession.

The current modification program has been a massive undertaking, but we cannot lose our resolve at this final stage of the process on account of bureaucracy in processing and receiving documents. At the Congressional Oversight Panel's foreclosure hearing in October, the testifying servicers rated their modification performance with a generous letter grade of B. Any servicers who do not take full advantage of this extension to complete the hard work of the past year will be deserving of an F.

The Treasury directive can be downloaded as a PDF here.

Richard H. Neiman is New York Superintendent of Banks and a Member of the TARP Congressional Oversight Panel

 
The Department of Treasury yesterday took a critical step that many of us have been calling for. Treasury told mortgage servicers to extend the fast-approaching December 31st deadline for the 375,000...
The Department of Treasury yesterday took a critical step that many of us have been calling for. Treasury told mortgage servicers to extend the fast-approaching December 31st deadline for the 375,000...
 
 
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07:46 AM on 12/25/2009

•The threat of litigation will result in much more favorable outcomes for the homeowner
•HPG guarantees a minimum 10% principal reduction on accepted cases or 100% of fees will be returned
•Lenders are required to defend their business practices; giving the homeowner the upper hand
•HPG negotiates principal balance in such a way so that the overwhelming majority of clients who are currently upside down will have a new loan balance that is equal to or below appraised value
•Financial hardship does not necessarily need to exist
•HPG will negotiate rate, term, and principal balance of the homeowner’s mortgage and in addition (through business partnerships) will address and repair homeowner’s credit, negotiate unsecured debt, help increase the homeowners chances of finding work through career training (if needed), (this is called The Full Circle Package) and much more (including the possibility of claim damage awards paid to the homeowner!) for one flat fee
•If a stale mate is reached HPG’s investors will make a cash offer to the lender to buy out the note, or a qualified member of the attorney network will take the lender to court to prosecute found violations at no additional cost to the homeowner beyond filing fees
•When violations are found, the homeowner is in the position of power
•A majority of HPG’s cases will be resolved in as little as 60-90 days
•Arrearages are completely eliminated in addition to a guaranteed minimum 10% principal reduction
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drbob601
Soylent Green is People
07:06 PM on 12/24/2009
Yeah, right...we should do whatever it takes to re-inflate the housing bubble.
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Areyoukiddingg
We need a Reset
03:18 PM on 12/24/2009
The reason servicers are having a "problem" with missing documents is the only way they'll accept the documents is by fax. Anyone who has experience with sending multiple-page faxes will tell you, it's a real pain to ensure all the pages are received on the other end, and there is no good way to verify this unless someone is in communication on the other end. I believe the servicers are intentionally doing this so they can deny the modification and proceed with foreclosure. They make much more profit when they foreclose, because not only do they get the property back to resell, but in most cases they collect the PMI (mortgage insurance) PLUS any credit default swaps against the loan. It has been reported that in some cases this can equal as much as $9 Million on a $300K mortgage! No wonder the paperwork is "missing"; homeowners are screwed before they even apply. And the "Banksters" bet against these mortgage-backed securities even as they issued them. My question is, why aren't these guys in jail?
02:25 PM on 12/24/2009
Government has no legitimate role in socially engineering home ownership.

Government DOES have a legitimate role in punishing fraud, and it probably should have been pursuing that role when greedy mortgage brokers and bankers were pushing garbage and calling it gold. But no, government was more interested in encouraging the fraud, loving the purely paper increase in GDP and calling it "growth".

Now assorted commies think it's government's duty to make sure home owners don't lose their property? It's absurd. I was a renter for years and years, because I couldn't enter the over-heated and inflated housing market. Then when there's a chance of a downward correction, and maybe the possibility that I could buy a house at an affordable price, the government is going to step in and keep prices inflated?

Were those people who took home mortgages planning to give the taxpayers a cut of their home appreciation when it was shooting up 10% or more a year? I didn't think so. So why am being asked to pay taxes so that they don't take a bath on their investment? Why does my government tax me in order to keep home prices out of my reach?

The injustice has gone supernova in this country, and it's time to wipe the slate clean.
12:55 PM on 12/24/2009
I rent and none of these homeowers were going to send me a check if the price of their house went up as they planned when they bought.

But now that their house price has gone down, I have to pay taxes so the government can give my money to these these financially reckless types so they can stay in their overpriced house?
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08:42 AM on 12/25/2009
this is a merry christmas drive by...MERRY CHRISTMAS!
11:23 AM on 12/24/2009
If you are underwater on your mortgage (by a lot), mail in the keys. Since your contract is with the global system, it's a business decision and not a moral one. Don't be an idiot. 15m homes in the US fall into this bucket. If you are underwater on your student loan (by a lot), meaning the loan is greater than two years salary, walk away from it. Your contract is with the global system, it's a business decision and not a moral one. Don't be an idiot. You'll never qualify for the credit needed to buy a home. Forget it. Scissor the credit cards. Pay cash. Get used to it. You were lied to about the value of an education and especially lied to about the value of enslaving yourself to a lender to get it.
09:43 AM on 12/24/2009
This program is a scam for the bankers to screw the homeowner. I did the loan modification and now they are asking me to prove they have the first lien position, even though they did a title search and I haven't refinanced. I made my four payements in the trial period and have a job. I had to sign documents at the beginning basically stating they could start foreclosure as soon as you entered the loan modication, even if you make your payments, shortening the amount of time it takes to take the house back. In some states with a short or no redemption period, the house is sold out from underneath them. I bought a modest house and lost my job for a year and now have one that pays less. Not asking for a handout, just some help to stay in my house during these trying times. The fact they can accelerate the foreclosure process even when you are making your payments makes me wonder if this is being done on purpose?
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Rogan
06:00 AM on 12/28/2009
Good luck, neighbor.

As to your last sentence, the one that's a question... that was rhetorical, right? You don't really need an answer, do you?
09:00 AM on 12/24/2009
First of all the HAMP documents make you sign a way your rights with no promise that you will be approved for a final modification. It was written by bankers for bankers and is a complete farce.
08:44 AM on 12/24/2009
I have applied for a loan modification under the HAMP program. I am also a lawyer. I really, really understand paperwork, and I do not lose important papers that will help me prevent foreclosure on my home. For months now I have lived a nightmare with my servicer, Saxon Mortgage Services, in which I've been told that I never submitted documents that my complete, accurate records show were submitted not once but in at least one case, twice. In each case receipt by Saxon was confirmed by a signature on a FedEx package. After several rounds of sending, and re-sending documents, and making trial payments, I received a long form letter just after Thanksgiving scolding me for not sending documents and listing a large numbers of new documents needed, inclluding many (such as a statement of homeowner association condo dues) that have nothing to do with my mortgage (I don't live in a condo). I finallly reached a supervisor on the phone who told me to throw that letter away, as "it was a mistake and a lot of people have been upset." This is a hellish, humiliating process beyond description--and terrifying when you know your home is at stake and could be lost due to the negligence of others. And on top of everything else--to have to read the pious platitudes of the CEOs of these companies, complaining about the failures of borrowers to submit documents on time. . . . don't ever believe a WORD of that.
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HUFFPOST COMMUNITY MODERATOR
veggiequeenmo
Proud to not be republican.
09:39 AM on 12/24/2009
That's the same thing that happened to us. Excuse after excuse. Sending and resending. We finally called after not hearing anything for months because we received a notice of interest change/payment change. That was when we were informed that we weren't approved. THEN we were told, since we weren't approved, we were now facing forclosure since the past three months payments - the payments THEY set up and agreed to - weren't covering the mortage so in order for us to stop forclosure, we had to come up with our regular payment plus the three month shortages! It's a scam. They never had any intention to help us. It's just another way for these greedy bankers to make more money in the end while sticking it to struggling famlies.
07:40 AM on 12/24/2009
The HAMP is a joke. Only about 4% of eligible loans in the trial period have been converted to permanent modifications since the program's inception in March of this year. If our esteemed politicians really wanted to effect a meaningful change and keep people in their homes, they would have allowed loans to be crammed down in bankruptcy.
03:10 AM on 12/24/2009
You have to wonder....what extraordinary documentation are the lenders requiring that is not getting done? I refinanced 13 months ago, provided tax returns and bank statements, and had no issues.
Are the lenders just stalling the process or are many people looking for a modification not able to provide qualifying documents?? If the lenders are purposfully screwing people over they should get hammered by the government, HARD! but if the homeowner cant substantiate their income, or the income that they claimed on their application to earn, then what are the banks supposed to do? Just make the loan without the docs? That is part of what got us in this mess i the first place.
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HUFFPOST COMMUNITY MODERATOR
veggiequeenmo
Proud to not be republican.
09:44 AM on 12/24/2009
For the HAMP program, you have to sign a form which allows them to access your tax documents, so verifying income isn't the issue. These banks claim to never have recevied paperwork - funny they get some but not all. It's a delay tactic and a scam. As one of many vicitms of this scam, you know as well as I know, they won't get hammered. All the familes who are stuggling will. But who cares? They are making money - bottom line.
01:20 AM on 12/24/2009
In the olden days, FDR ordered a bank holiday. No "quiet directive"..."no administrative guidance". He just closed the banks. Breathing room. That's what a President should be able to do.
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TJCole
12:55 AM on 12/24/2009
Man if we only had a Community Organizer, as President, that would be great...!
12:40 AM on 12/24/2009
This line say's it all. Specifically, we need a new initiative that helps people who are in affordable mortgages but have temporarily become unemployed as a result of the recession.
But the problem is after receiving letter after letter that I was rejected due to "missing paperwork" that they themselves admitted was never missing. I lost all hope! It is a terribly broken system.
11:57 PM on 12/23/2009
Have a simple rule - if you took the TARP money, you have to work these mortgages out or the Fed makes you pay more for money from the treasury.