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Rick Carnes

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How Consumers Would Benefit From the AT&T/T-Mobile USA Merger

Posted: 05/04/11 03:18 PM ET

"We can now estimate the cost of everything while understanding the value of nothing."

This maxim is an apt description of the criticism being lodged against AT&T's acquisition of T-Mobile USA. Merger critics argue that reducing the number of broadband service providers could allow the remaining service providers to increase the cost of monthly subscription fees. The merger partners dispute this point. But this "cost" critique ignores a crucial question: what do broadband consumers believe is of value in the wireless environment? The simple answer is, "content" (that list includes such thing as: music, movies, games and other media). Many Broadband customers will likely spend larger amounts of money on this content than on their monthly service plans. Yet critics of the merger ignore this essential point and focus instead on "price, price, and price."

To SGA the key question is: what value do consumers stand to gain, and what do they stand to lose, from this combination? Our conclusion is, because of the content-protection values advanced by the acquiring party -- AT&T -- and because of the economic importance that consumers place on music and other content when utilizing wireless and broadband services, consumers stand to gain significant content value by the merger. SGA's views might be different if T-Mobile were acquiring AT&T, but in this deal, it appears likely that a network with more robust content will result. Given that potential price increases resulting from the merger are far from proven, the significant enhanced value that consumers should experience from properly protected content places this merger solidly in the public interest.

Merger critics have advanced a mathematical argument that disregards the identity of the parties to the transaction. For example, Free Press observed that uniting the "second-and fourth-largest wireless carriers" will mean "higher prices and fewer choices." Public Knowledge speaks of "the combined companies' 43% market share overall." That might be acceptable arithmetic, but it is foolish public policy. The critical question is, what do we know about the acquiring and acquired companies?

AT&T has supported business practices and government policies that permit communications service providers to ensure that the content transmitted over their networks is secure and protected. T-Mobile has not done so. Given the high value that wireless and broadband consumers place on access to music and other content, the business plan of the acquiring party is critical to an analysis of the transaction's effect on consumers. No thought has been given, however, by Free Press or Public Knowledge to this important "value" question -- they are just relying on the numbers. As such, their analysis is unduly simplistic, but then their history of support for copyright has always been lip-service only. It is not the least surprising that they would overlook the most important part of this merger to consumers which is, "Can I get better music, movies, games, and apps on a combined network?" With AT&T at the helm, the new level of content protection on the combined network will encourage more copyright owners to license their works, and then consumers will get more entertainment bang for their buck. That is the value proposition at the core of this merger.

Consumer's Union states that "this $39 billion mega-merger would create the world's largest wireless company." OK, but even if that is true, so what? The situation here is far more complex. AT&T and T-Mobile are not simply suppliers of wireless service directly to consumers, they are also distributors of intellectual property (such as music) to the public. As such, the creators of music (like songwriters) are "suppliers" to these distributors, and are equally interested parties to this transaction. "Music suppliers" do not have a choice of who distributes our works: if we did, we would choose broadband and wireless distributors that protect the integrity of our product, because when intellectual property is protected, then artistic and business innovation results. Pro-innovation results are inherently "pro-competitive," according to the government's Merger Guidelines. But at this rare moment, songwriters do have a "choice:" when a wireless and broadband provider that supports content protection (AT&T) proposes to acquire a carrier that has not recognized the value of such protection (T-Mobile), we choose enthusiastically to support the transaction. The result of the transaction will be good for the protection of intellectual property, and will promote and efficiency and competition in the market for music, movies, games, and related entertainment.

But this result is not merely good for suppliers of content, it is also good for the ultimate consumers of this content, some of whom will be obtaining our music on Smart phones through subscription plans offered by the two merger parties. When consumers obtain legally authorized content, they experience the artistic work at its highest technical quality -- as pirated material is often technologically degraded. In addition, pirated works can contain viruses, spyware, malware, and other harmful material that properly licensed works do not. Is music of the highest quality, without harmful material, in the interest of consumers? Absolutely.

We think the value to consumers of high quality, non-harmful content is clear no matter the consumer's socio-economic status. I therefore had a similar reaction to the Center for Media Justice's observation that lower income people tend to rely more heavily on cell phones for all of their communications needs, including Internet access. Given AT&T's track record for recognizing the problem of unprotected content, and given T-Mobile's lack of interest on this topic, this particular merger should benefit lower-income Americans in the same manner as those in higher economic brackets. Historically, the entertainment business, particularly the music business, has been one of the traditional paths out of poverty for thousands of talented young people. A network that maintains an environment where creators can profit from their hard work and industry is most surely in the interests of those who are trying to advance themselves through their talents. American consumers are the beneficiaries of the Golden Age of songwriting because the sons and daughters of impoverished immigrants lifted themselves, and countless others, out of poverty by writing the canon of American Popular music.

People who create and supply music to the public are just as interested in this merger as the consumers who buy Smart phones, wireless subscriptions, and ultimately music from these services. Fortunately, the interests of music suppliers and wireless consumers coincide -- content protection is in everyone's interest. Because AT&T's acquisition of T-Mobile promises greater content protection in the wireless environment, this merger is in the interest of both suppliers and consumers and should be allowed to proceed.

 
 
 
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02:26 PM on 05/09/2011
AT&T's inferior performance, high rates, draconian bandwidth caps, and poor customer service are no secret. The only people who can possibly cheer this merger are AT&T's shareholders.
02:11 PM on 05/09/2011
I had to look who wrote this crap to see where the POV was coming from. This merger between AT&T isn't going to help anyone. AT&T's commitment to "content protection" amounts to censorship (as someone else said). This is not going to create jobs but is going to amount to a narrowing of the market for content creators. This will not benefit artists in any way, shape or form unless they are employed directly by the RIAA or MPAA. This is not going to create jobs but it will result in thousands of layoffs and people in T-Mo who are redundant are laid off. This will not be good for consumers since rates will go up, choice will go down and service will plummet (both customer service and actual wireless service). If AT&T actually wants to create jobs they should be buying equipment and hiring people to install said equipment which WILL have a cascade effect on allied industries and employment.
04:07 PM on 05/08/2011
As an iPhone user on T-Mobile's no-contract plan I have the same iTunes and App Store as an AT&T user at about 40% less per month. I don't see any benefit in content.

As far as helping people out of poverty, do you really think that this deal going to help the tens of millions of people in poverty or unemployed? I find that incredibly unlikely since a 40% increase in price means people can't afford to buy those songs.
03:57 PM on 05/04/2011
The author's arguments would make sense if AT&T were a good company, yet it is anything but a good company.

All that music ready to stream is great, but you won't be streaming much of it under AT&T's draconian 2GB data caps. You'll also be paying out the nose for additional bandwidth.

AT&T's prices are much higher than T-Mobile's rates. My off-contract T-Mobile plan won't exist under AT&T. My phone's 3G capabilities won't be supported by AT&T, forcing me to purchase a new phone (my current phone is a Nexus One and I want to keep it for a long time).

This deal is bad for consumers and especially bad for T-Mobile customers. If AT&T was serious about expanding and upgrading its network, then it would be great. But instead they choose to impose ridiculous caps and charge unreasonable rates. AT&T has the worst service, the worst customer service and the worst vision for the future.
08:18 PM on 05/04/2011
Absolutely agree with Spokker. What Mr. Carnes refers to as AT&T's stance on "content protection" amounts to censorship in many contexts, especially in their policies regarding net neutrality and bandwidth caps.

In fact, the only role that any wireless service provider has in the future as far as a guardian of intellectual property is as a middleman/gatekeeper. Looking toward the future, wireless content will be distributed almost exclusively by the iTunes store, the Android Market, and the BB App store. The only thing that AT&T can do is drive up costs by refusing access to certain content (and they don't have to give that extra cash to the creators of the content). AT&T HAS done this recently (see their refusal to allow their users access to the Amazon App store for Android). AT&T is a very greedy company that wouldn't be where it is if it weren't for Apple's exclusive iphone contract.

So, Mr. Carnes, a combined company will NOT provide more OR better content.

Further, the assertion that we should protect music and movies as intellectual property at any and all cost is, quite frankly, something that will not be echoed by consumers. You scoff at the monopolistic numbers this merger would create, but consumers certainly care more about not being cheated than your sales numbers. The right way to fix your intellectual property problems is through government regulation, not unfair competition.
03:38 PM on 05/04/2011
T-Mobile customers have been pleased with their content & yes we have enjoyed the advantage of their better rates as well . That is why T-Mobile probably always ranks higher in customer satisfaction. AT&T is always at the bottom for a reason don't you think ? If I wanted what you are trying to sell I could go to Verizon . I would be on a better network as well .
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06:57 AM on 05/10/2011
Actually a recent study has shown that T-mobile is losing customers at an alarming rate. Merging with AT&T will give current T-mobile customer wider coverage and also give states that have weak overall coverage access across the state. For a lot of people access is the main obstruction, not cost