We want to close this deal. But, our customer has sweaty palms, rapid heartbeat, deep breathing, hints of anger, perhaps fear, certainly distrust. There's no question in our mind: we're watching the sale evaporate.
By contrast, any seasoned salesperson will describe a receptive and sales-positive customer in the following physical...
1 Comments | Posted October 15, 2009 | 02:20 PM (EST)