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Transforming Health Care: A Growing Movement Is Happening In Your Hometown

Posted: 09/12/11 10:13 AM ET

There is a reason the rich and famous from around the globe travel to the United States when they need critical care. They come here because we have the best doctors, nurses, researchers and hospitals in the world. Bar none.

But there is a dangerous divide between the high-quality, world-class care our health care system is capable of delivering and the uneven quality that it delivers day in and day out for ordinary Americans. Too many people don't get the care they need when they need it, and that includes the people who have health insurance. Even worse, we too often harm and sometimes even kill those who seek care.

As physicians, no one knows better than we do about the valor and talent of the people on the front lines of health care. They all want to do right by their patients. But these good people are hampered by a bad system -- a non-system really -- that badly needs to change.

The good news is that change is coming. Better yet, in some places, it has already arrived.

Across the United States, a genuine transformation has begun in health care. It's rooted in improved transparency. Increasingly, we can now see which doctors' practices and hospitals are delivering great, quality care, and those that need to improve, thanks to a new wave of public reports about their performance.

Moreover, health care providers are borrowing quality improvement techniques from the airlines, manufacturing and other industries that we count on to get it right every time. And then there is a quiet revolution taking place among patients and their families, who are learning how to make sure they and their loved ones are getting the best care for their conditions.

This month, the Robert Wood Johnson Foundation, the U.S. Department of Health and Human Services and dozens of national organizations will work together on Care About Your Care, an initiative to accelerate this transformation by informing patients and families about what they can do to identify and receive better health care.

The initiative will shine a bright light on the state of health care quality in the U.S. and, we hope, spark conversations about the steps Americans can take to improve their care. Throughout the effort and on CareAboutYourCare.org, patients can find information to help make the right choices for themselves and their families, establish a better relationship with their doctor, and start down the road to better care.

Why the effort?

When Americans go to the doctor, it's essentially a coin-toss chance whether they will get the care medical experts recommend for specific conditions. U.S. adults get 55 percent of recommended care and children get 47 percent. As many as 91,000 Americans die each year because they don't receive the care medical experts recommend for chronic conditions, such as high blood pressure, diabetes and heart disease. Too many people don't know basic facts such as smoking, poor diet, lack of physical inactivity, obesity and alcohol use can put them at risk for heart disease. And even with cutting-edge technological advances in treatment, we still make far too many mistakes. Preventable medical errors kill as many as 98,000 Americans each year -- the eighth most common cause of death in this country.

But there is hope, too. The movement towards transparency in health care means that people can get more information about their local physicians, clinics and hospitals than ever before. Patients can use this data to make the best choices for themselves and their families about where to get quality care. Doctors can use this data to identify areas for improvement.

There is mounting evidence that transparency works. In Minnesota, physicians were troubled by a statistic: 26 percent of all deaths in Minnesotans were due to heart disease and stroke. They also knew there are four things patients who are at risk can do: keep their blood pressure low; keep levels of "bad" cholesterol low; take an aspirin daily; and don't smoke. But now, thanks to reports published online by Minnesota Community Measurement, doctors can also see how well they are doing helping their patients meet these goals.

To improve its numbers, doctors at the White Bear Lake Clinic near St. Paul began an initiative to get patients to meet all four goals to help lower their heart disease and stroke risk. They kept a list of patients with heart or vascular disease who were not meeting the four goals. They worked with these patients to create an "action plan" to work toward the goals. They also hired a care manager to check with patients in between appointments, answer questions, work with them on individual action plans, and keep them motivated.

"We find that this personal touch really helps them stay on track to better health," said White Bear Clinic's Dr. Bruce Leppink. The results are promising: 70 percent of their at-risk patients met the goals.

Next door in the Badger State, the Wisconsin Collaborative for Healthcare Quality has seen significant improvement among the 567 practice sites that participate in its public reports. Knowing their scores are available has motivated physicians to improve care. According to a recent study, patients with diabetes who got care at participating practices were more likely to receive the recommended blood sugar, eye and lipids tests than patients in Wisconsin practices that do not participate in public reporting.

Five years ago a map of similar efforts at transformation across the country would have been pretty empty. That's changing. Today there are 16 communities, some of them entire states, participating in the Robert Wood Johnson Foundation's signature program to improve quality, Aligning Forces for Quality; 17 communities in the U.S. Department of Health and Human Services' Beacon Community Cooperative Agreement Program, working to develop systems of electronic health records; and 24 communities in the Agency for Healthcare Research and Quality's Learning Network for Chartered Value Exchanges. In each of these communities, doctors, patients, hospitals, employers and others are working together to improve care, with a major focus on transparency. You can see a map of them here.

Patients can contribute to this movement by advocating for better health care for themselves and their families, and by telling friends how to find better health care, too. When patients go to a doctor, they should be ready with a list of questions and a record of all medications. And patients should take a friend or family member to appointments so they don't miss anything and, if possible, have one doctor or nurse coordinating all their care.

People with a chronic ailment such as heart disease or diabetes can learn about the best treatments and look for and use publicly available quality reports to find out which nearby providers do the best job of getting their patients the care they need. RWJF offers an easy-to-use map of available public reports.

Finally, they can ask their doctors if they use computerized medical records to keep track of their treatments and conditions, since this can reduce errors and unnecessary tests.

Find out more about the transformation taking place in health care and your role at Care About Your Care. Being educated about quality care and where to find it can not only save your life, but the life of someone you love as well.

Risa Lavizzo-Mourey, M.D., M.B.A., is the president and CEO of the Robert Wood Johnson Foundation, and Mehmet Oz, M.D., is a cardiothoracic surgeon at New York-Presbyterian Hospital and host of TV's syndicated The Dr. Oz Show.

 
 
 
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HUFFPOST SUPER USER
jimtodd
Unrepentant child of '60s
03:38 PM on 09/18/2011
There is no hope of creating a decent healthcare system in the US until we decide we want it, and so far, we have rejected the idea of applying any rational thought to the question. While this circumstance is not unique to healthcare, it does serve to illustrate the effect on our lives. I submit that the primary reason our healthcare system fails in so many ways is that we have never confronted the fundamental question of defining the basic human right to healthcare, if any, in this country. In lieu of an honest and open public discussion of that basic question, we have competing bits of interest driven legislation that does not serve the people.
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HUFFPOST SUPER USER
raker
02:34 PM on 09/18/2011
There is a reason that Americans of modest means travel to Bangkok and India for their big-ticket medical procedures. They are too young for Medicare, and either they can't afford health insurance or they had to buy a cheapo plan that provides nowhere near the coverage they need. It is cheaper for them to fly halfway around the world—where they will receive first rate care in infinitely more pleasant surrounding than here in the US—spending far less than if they had the same procedure at their community hospitals.

As long as health care is for profit, our system is doomed.
This user has chosen to opt out of the Badges program
03:04 PM on 09/18/2011
Some employers are sending employees and their dependents outside the country for surgery; e.g.:

http://money.cnn.com/2010/08/11/news/companies/health_care_medical_travel/index.htm
One way to cut health care costs? Outsource surgeries - Aug. 11, 2010

"NEW YORK (CNNMoney.com) -- Tina Follett and her husband Patrick are in Panama on a two-week all-expenses paid trip. But Tina isn't on vacation. She's there to get surgery..."

Dental work is much cheaper in Mexico:

http://money.cnn.com/2010/07/07/smallbusiness/denticenter/index.htm
For cut-rate dental care, head to Mexico - Jul. 7, 2010
This user has chosen to opt out of the Badges program
11:16 AM on 09/18/2011
The U.S. is the only major country where medical disasters can lead to personal bankruptcy­...

http://www.consumeraffairs.com/news04/2005/bankruptcy_study.html
Medical Bills Leading Cause of Bankruptcy­, Harvard Study Finds

"...Today'­s health insurance policies -- with high deductible­s, co-pays, and many exclusions -- offer little protection during a serious illness. Uncovered medical bills averaged $13,460 for those with private insurance at the start of their illness. People with cancer had average medical debts of $35,878.

"The paradox is that the costliest health system in the world performs so poorly. We waste one-third of every health care dollar on insurance bureaucrac­y and profits while two million people go bankrupt annually and we leave 45 million uninsured" said Dr. Quentin Young, national coordinato­r of Physicians for a National Health Program.

"With national health insurance ('Medicare for All'), we could provide comprehens­ive, lifelong coverage to all Americans for the same amount we are spending now and end the cruelty of ruining families financiall­y when they get sick."

Medical disasters account for over 60% of personal bankruptci­es.
HUFFPOST SUPER USER
pammygamherst
i'm not weird..i'm delightfully different
09:31 AM on 09/18/2011
the biggest problem with healthcare is the cost. i have great insurance but have just rec'd a notice from my company that co-pays, deductibles, and rates are going UP for next year. this year i have had to pay an additional $50/month to carry my husband, because he has a healthcare plan provided by his employer (but it's too expensive and isn't as good as my policy). and what also irritates me is the amount you can put in your flexible spending account has been decreased; that has been a life saver in years passed.
as long as the healthcare industry is driven by profit there will not be any appreciable change. yes, transparency is good, but no health insurance executive should make millions on other peoples illness and sickness; no one should have to file bankruptcy due to medical costs (even with health insurance)...to me that's morally wrong.
This user has chosen to opt out of the Badges program
11:08 AM on 09/18/2011
The Deficit Commission is considerin­g the eliminatio­n of the tax deduction for job-based health insurance:

http://www.huffingtonpost.com/2010/11/28/health-care-tax-break-deficit_n_788852.html
Job-Based Health Care Threatened

"WASHINGTO­N — Job-based health care benefits could wind up on the chopping block if President Barack Obama and congressio­nal Republican­s get serious about cutting the deficit.

Budget proposals from leaders in both parties have urged shrinking or eliminatin­g tax breaks that help make employer health insurance the leading source of coverage in the nation and a middle-cla­ss mainstay.

The idea isn't to just raise revenue, economists say, but finally to turn Americans into frugal health care consumers by having them face the full costs of their medical decisions.

[snip]

Repealing the tax break would raise several hundred billion dollars a year, depending on how it's done. Many economists believe employers would boost pay if they didn't provide health care..."

Anyone who thinks employers would boost pay to compensate is delusional­.
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HUFFPOST SUPER USER
wallyone
08:56 AM on 09/18/2011
Perhaps someday MDs will actually begin to consider ways to provide good care without breaking the bank. Like taking a detailed history and performing a thorough physical exam, and then ordering only the necessary tests and imaging to confirm their diagnosis. Then prescribe the least cost drug that will be effective. They lost the wisdom of the older practitioners.

Don't know why the GOP did not pass tort reform under Bush when they also had the congress.
08:29 AM on 09/18/2011
Most readers will recognize this column for what it is, a subtle defense of the status quo. In fact, most high-profile proposals for "improving" our health care system are merely clever attempts to guide the conversation toward cosmetic changes that will do little to address the main problem -- profit-gouging. It's the lust for profits, not a lack of transparency or other operational failings, that is literally killing thousands of Americans each year. Oddly, many Americans don't mind trillions of tax dollars being wasted on unnecessary wars and other "defense" needs, but balk at the idea of some poor person receiving free or low cost medical. Maybe the cynics are correct: Maybe we do get the government we deserve.
This user has chosen to opt out of the Badges program
11:09 AM on 09/18/2011
We get the government BIG Money pays for.
04:56 AM on 09/18/2011
Wait a second. Did I see an involvement of the Dept. of Health? Is this another case of big government meddling in your health? Wake up Tea Party before this gets off the ground!!!! All sarcasm aside, a great idea. This is a good example of how health insurance reform can be translated into better and more cost effective health care for all of us.
This user has chosen to opt out of the Badges program
01:21 AM on 09/18/2011
They (doctors) all want to do what is right for their patients.

Great Sarcasm there.
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tnkeating
Dyslexic agnostic insomniac
07:23 PM on 09/12/2011
"Too many people don't know basic facts such as smoking, poor diet, lack of physical inactivity, obesity and alcohol use can put them at risk for heart disease". Thats a joke right? Are these people with an IQ of 25 or lower? The State of Florida has been doing this system of transpancy for years, the arises when your insurance company sends you to their specialist provider, if you have insurance. The other problem is often great doctors charge more money (supply and demand) fewer great doctors and great demand for their services. I feel the biggest problem is doctors treat the symptom not the cure. Last time I went to the doctor he put me on drugs for high blood pressure and high cholesterol, these drugs made me sick with side effects, so I lost weight. Magicly my high blood pressure and cholesterol went down to acceptable levels. Why didn't my doctor tell me to lose weight?.....
04:49 PM on 09/12/2011
I have just finished having two relatives in the hospital. One was in a struggling small old hospital in a small town and the other was in a jazzy newly-reconstructed award-winning hospital close to what passes for a center of civilization here in the US. The people in the small town cared and gave my relative care that I would call beyond the call of duty. In the big fancy hospital my relative complains of neglect and, with honorable exceptions, cold and impersonal care.

There is a lesson here. I think our hospitals are getting too big and corporate - even the non-profits. It seems to me there should be an optimum size for a hospital - maybe fifty beds and a staff of a few hundred. And the big impersonal monstrosities should be forced to decentralize. There should, of course, be special facilities for conditions that require specialized care.

Reform is needed but our country is not ready to even discuss the issues - much less solve any problems.
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lliberty4ever
Yeah- tell me another one !
06:55 PM on 09/12/2011
Unfortunately, medicare disagrees . They believe it is "cheaper in the country" and pay rural hospitals less, which is why so many have closed in the last 10-20 years.
This user has chosen to opt out of the Badges program
01:25 AM on 09/18/2011
In our state rural providers are paid at a higher Medicare rate than in urban areas, and I believe that is true in other states as well.
04:42 PM on 09/12/2011
What's wrong with our healthcare system is free benefits for illegal aliens. The most outragious case recently in Atlanta were 23 illegal aliens SUED Grady Hospital for not givinig them dialysis treatments for FREE. Grady is in big financial trouble because of the inequitable pay it receives or does not receive because of illegal alien treatment. By the way....guess who won the suit? This has to stop.
HUFFPOST SUPER USER
Walrus Man
05:26 PM on 09/12/2011
For the Medical profession, no human being is considered "illegal allien". It is very sad that xenophobia prevails in the most civilized country of the world. Your poverty is not because of other people's fault.
04:16 PM on 09/12/2011
Excellent
But the next and most crucial step is for people to seek out and reward effective providers with their business
for that they will need health care dollars and portable insurance
force providers to compete on quality and cost
and watch health care costs come down
and no need for multi trillion dollar health care laws
03:43 PM on 09/12/2011
The main problem with healthcare in the US is that people don't know where to find good treatment? Really? Or that they don't know that smoking can cause heart disease? But you can read that on the very same cigarette box! I thought the main problem with healthcare in the US is that many people cannot afford it, because it's way too expensive and we don't have a public system. Of course, if we move a bit the focus and point to a very secondary issue, as Drs. Oz and Lavizzo do in the article, we can go on having an extremely expensive healthcare system, with extremely well paid doctors (not nurses or other health workers, though) and extremely wealthy health corporations. Ay caramba, Dr. Mehmet.
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lliberty4ever
Yeah- tell me another one !
06:57 PM on 09/12/2011
Our nurses are paid better than most of the countries on this planet. That's why so many move here from Canada, India and the Phillipines.
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HUFFPOST SUPER USER
Nomccain
02:58 PM on 09/12/2011
The American education system ,(college) which is for profit like everything else, will keep physicians salaries and benefits high due to the large debt that doctors are left with after medical school. The pharmaceutical industry is making a killing with their virtual monopoly on drugs, their out of country manufacturing bases to escape corporate taxes and American's inability to "shop around" for cheaper drug prices or buy from Canada. The entire system is flawed, greedy and corrupt, and the time is rapidly approaching when middle income Americans will br "priced out of the market" when it comes to health care and medicine and when that happens, American' will DEMAND changes. Many are already doing without life saving meds and have no health insurance while the rich and our own government seems to care less. DISGRACEFUL!
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HUFFPOST SUPER USER
Enock Zamora
KARMA
02:48 PM on 09/12/2011
It is not only in our interest but our children's interest that we move to a better health care system. For to long it has been slewed in the Insurance company's favor without the concern of the patient's interest or their children. There are still wrinkles to be ironed out in the current heath care reform act. However, we have complete books all about what we should eat and not eat and why, written by the ancients and how herb's & spices play a part in what we eat. It has been said, 'We are what we eat.' Nothing else comes closer to this truth than this. Meditating & Fasting is also an important part of our wellness and staying healthy. We grow by learning from each other. One complete book on health can be linked below. Φάτε υπεύθυνα. Eat responsibly.

http://reluctant-messenger.com/essene/gospel_of_peace.htm