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Rob Rubin
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Blog Entries by Rob Rubin

Credit Unions Must Win Young Consumers

Posted July 12, 2010 | 12:27:45 (EST)

A colleague of mine was recently at an industry conference for credit unions (CUNA) and was startled by all the white hair in the audience. It doesn't surprise me because I speak (loudly) to many of these folks during the course of my day. A 2005 study by...

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Big Banks: Worry About Customers, Not Regulations

Posted July 1, 2010 | 09:50:12 (EST)

Big banks are spending millions of dollars to lobby congress against passing new consumer protections. At the same time, they're devising new fees to minimize the impact of these new regulations. They might win some of these battles and figure out how to protect their fee...

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How Do You Reflect on the Professionalism of Your Organization?

Posted June 18, 2010 | 15:01:45 (EST)

I spend a decent amount of time each day reaching out to marketing exec's at banks and credit unions all over the US. I want them to list their checking accounts on FindABetterBank.

99 times out of 100, when I ring through to someone's desk, I get their...

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Bad Banks Beware

Posted June 9, 2010 | 15:45:01 (EST)

Over the last few years, I've written quite a lot about why it's so difficult to switch banks, including here on the Huffington Post ("Banks Hold On Tightly To Our Bits" April 20, 2010).

I got the idea to start Facilitas about 5 years ago when I...

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Banks Hold on Tightly to Our Bits

Posted April 20, 2010 | 12:05:10 (EST)

My wife and I pay most of our bills electronically. Otherwise, we'd probably forget a few payments and suffer consequences like late fees and nicks on our credit reports. At this point, we're almost 100% dependent on technology to manage our day-to-day expenses. For example, we pay some bills through...

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Don't Pay Fees for a Checking Account

Posted April 12, 2010 | 15:44:49 (EST)

Imagine that you're trying to make due on less money than in the past. For too long, you feel like you're treading water just to pay your bills. To make matters worse, your bank piles on the fees. In many cases, your bank can benefit from your lower income. How...

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The Latest Case of Big Banks Betting Against the Customers

Posted March 24, 2010 | 10:13:10 (EST)

Casinos bet against their customers. Should banks? It seems like some do by encouraging us to use our debit cards so they can collect fees when we overdraw our accounts. According to the Center For Responsible Lending (CRL), over 50 million people overdrew their account in the last year...

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Community Banks and Credit Unions Respond to Customers Faster Than Big Banks

Posted March 15, 2010 | 22:41:40 (EST)

Let's face it, if your bank makes it hard for you to speak with a Customer Service Representative (CSR), it's because they don't really want to speak with you. The difference between some banks and bad plumbers is that instead of taking our business elsewhere, we lower our expectations and...

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