iOS app Android app

Rob Rubin

Entries by Rob Rubin

Credit Unions Must Win Young Consumers

(3) Comments | Posted July 12, 2010 | 11:27 AM

A colleague of mine was recently at an industry conference for credit unions (CUNA) and was startled by all the white hair in the audience. It doesn't surprise me because I speak (loudly) to many of these folks during the course of my day. A 2005 study by...

Read Post

Big Banks: Worry About Customers, Not Regulations

(11) Comments | Posted July 1, 2010 | 8:50 AM

Big banks are spending millions of dollars to lobby congress against passing new consumer protections. At the same time, they're devising new fees to minimize the impact of these new regulations. They might win some of these battles and figure out how to protect their fee...

Read Post

How Do You Reflect on the Professionalism of Your Organization?

(0) Comments | Posted June 18, 2010 | 2:01 PM

I spend a decent amount of time each day reaching out to marketing exec's at banks and credit unions all over the US. I want them to list their checking accounts on FindABetterBank.

99 times out of 100, when I ring through to someone's desk, I get their...

Read Post

Bad Banks Beware

(4) Comments | Posted June 9, 2010 | 2:45 PM

Over the last few years, I've written quite a lot about why it's so difficult to switch banks, including here on the Huffington Post ("Banks Hold On Tightly To Our Bits" April 20, 2010).

I got the idea to start Facilitas about 5 years ago when I...

Read Post

Banks Hold on Tightly to Our Bits

(1) Comments | Posted April 20, 2010 | 11:05 AM

My wife and I pay most of our bills electronically. Otherwise, we'd probably forget a few payments and suffer consequences like late fees and nicks on our credit reports. At this point, we're almost 100% dependent on technology to manage our day-to-day expenses. For example, we pay some bills through...

Read Post

Don't Pay Fees for a Checking Account

(0) Comments | Posted April 12, 2010 | 2:44 PM

Imagine that you're trying to make due on less money than in the past. For too long, you feel like you're treading water just to pay your bills. To make matters worse, your bank piles on the fees. In many cases, your bank can benefit from your lower income. How...

Read Post

The Latest Case of Big Banks Betting Against the Customers

(18) Comments | Posted March 24, 2010 | 9:13 AM

Casinos bet against their customers. Should banks? It seems like some do by encouraging us to use our debit cards so they can collect fees when we overdraw our accounts. According to the Center For Responsible Lending (CRL), over 50 million people overdrew their account in the last year...

Read Post

Community Banks and Credit Unions Respond to Customers Faster Than Big Banks

(12) Comments | Posted March 15, 2010 | 9:41 PM

Let's face it, if your bank makes it hard for you to speak with a Customer Service Representative (CSR), it's because they don't really want to speak with you. The difference between some banks and bad plumbers is that instead of taking our business elsewhere, we lower our expectations and...

Read Post