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Why You Should Never Defend, Explain Or Justify

Posted: 03/ 7/2011 5:10 am

Why do some people seem to be forever defending, explaining or justifying themselves? Do you enjoy being around this person? Are you one yourself?

Quite the opposite from the critics who have been the subject of recent articles on complaints and criticism, this person becomes tiresome not because of a string of complaints, but more because of the somewhat toxic nature of self-defense.

Years ago, as the personal transformation wave was cresting via large group seminars, several of us started using a made-up word to highlight the toxic nature of self-defense and explanation: dexify. The word even seems to connote something toxic all by itself.

Certainly, someone who engages in dexification (there's another use that may suggest something kind of dark) seems to be sliding down a spiraling path of negativity. What's so negative about defending yourself, you might ask?

On the one hand, nothing really, especially if there's something there to defend. However, I am not referring to the kind of self-defense you might need when wrongly accused of something, especially something heinous or criminal. However, there's a difference between that kind of self-defense and the more common defend-explain-justify behavior that many of us seem to engage in almost daily.

To be fair, I know I have certainly done my fair share of dexification. The main problem in day-to-day life is that when you choose to dexify, you almost always sound guilty-as-charged. I know that when I find myself in justification mode, there's almost always some part of me that feels insecure about the area, perhaps even wondering-fearing-believing that it must be true.

There may well be several moving parts here, but allow me to underscore a critical aspect that may be operative and why dexification is usually not all that helpful. The worst possible scenario might be that the criticism is accurate and I'm simply digging myself a deeper hole by dexifying.

Some time ago, I wrote an article on this subject, citing a lesson learned from Bucky Fuller about how we can benefit from our perceived enemies. The gist of the story: after a wonderful lecture on the value of seeking to understand and be understood, Bucky took questions from the audience. One gentleman took the microphone and proceeded to tell Bucky that he was full of beans, didn't know what he was talking about, and had no basis for his point of view. Bucky considered the comment, and replied, "Thank you."

After a couple of more rounds of this kind of exchange-attack, wherein the gentleman kept going after Bucky, trying to provoke a reaction, Bucky taught us all a great lesson in self-awareness by saying something like this:

Did you not notice that each time I paused to consider what you had to say? I looked inside myself to see if some part of me was reacting to what you had said about me, particularly if some part of me were upset, prone to counterattack, or otherwise affected. I have found that when I am in that kind of reaction, there is typically something there for me to learn about myself, something for which I need to improve. In this instance, I found no reaction. Thus, you were simply sharing your opinion to which you are fully entitled and with which I have no argument. Therefore, "Thank you" seemed most appropriate.

Indeed, Bucky Fuller demonstrated considerable self-awareness and personal integrity throughout his life, and this little exchange has been a guiding light for me for years. Learning to see the reaction inside myself as feedback about me, pointing out areas of growth, not something to be defended, has been both expansive and liberating for me.

I have learned that when I feel the need to dexify myself, some part of me is almost always of the opinion that they must be right and I must be wrong. The defending, explaining and justifying never seems to change anything and, instead, tends to anchor me more deeply in the issue that needs to be addressed.

If you recognize this tendency in yourself, here's a little tip that I have found personally useful whenever I have the courage to use it. Courage, by the way, is an interesting word that typically means something about physical or mental strength or bravery. Its roots, however, go to the Latin and French words for "heart." I have heard it said that the suffix of the word, "age," means something like "wisdom." If you put the two together, you get "the wisdom of the heart."

The next time you find yourself under attack and are about to resort to dexification, consider the wisdom of your own heart. Look inside yourself to your own reactions. If, like Bucky, you find yourself in reaction mode, consider that there might be a kernel of truth here for you, perhaps an entire bushel-full. If there is something there, then draw a bit more on that source of heartfelt wisdom and dive into the question even further, perhaps saying something like, "That's very interesting. Can you say some more about what you see or how you see this playing out in my behavior?"

I know that for many this seems somewhere between silly and incomprehensible. Why on earth would you invite even more criticism, especially in an area where you might already feel uncomfortable?

It's simple, really. You just might learn something that will liberate you. You may find yourself growing in confidence and inner strength as you choose inquiry over dexification. You might also wind up closing a gap between you and the other person. After all, it does take great courage to step closer in the face of criticism, and your sincere inquiry may melt away something that prevents you from being even more effective.

***

Please leave a comment here or drop Russell an e-mail at Russell@russellbishop.com.

If you want more information on how you can apply this kind of reframing to your own life and how you can take simple steps that may wind up transforming your own life, download a free chapter from Russell's new book, "Workarounds That Work."

You can buy "Workarounds That Work" here.

Russell Bishop is an educational psychologist, author, executive coach and management consultant based in Santa Barbara, Calif. You can learn more about his work by visiting his website at www.RussellBishop.com. You can contact him by e-mail at Russell@russellbishop.com.

 
 
 

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Why do some people seem to be forever defending, explaining or justifying themselves? Do you enjoy being around this person? Are you one yourself? Quite the opposite from the critics who have bee...
Why do some people seem to be forever defending, explaining or justifying themselves? Do you enjoy being around this person? Are you one yourself? Quite the opposite from the critics who have bee...
 
 
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11:25 AM on 03/28/2011
The ability of people to take this in this information with out defending their own views seems to be very difficult. As they say "If you are always right, how can you learn?"
11:41 AM on 03/12/2011
In a defense, there is a lot of stupidity and a high probability of unwanted consequences (i.e., a prolonging of the "attack", the simple-minded reaction that one is protesting too much, resentment that you don't agree with the brilliance of the assessment made of you, etc.) But, then again, there is a massive arrogance in the refusal to engage, a message that the critic isn't worth any response whatsoever.

My point? I continue to be torn. I despise arrogance but I don't have the energy or desire to prolong conflict either. So, back to winging it -- getting it right and wrong in pretty much equal measure!
05:36 PM on 03/11/2011
I don't have much of an issue with the author's comments, but I would propose there is a slightly different way to phrase the situation. Rather than express your reaction to criticism in a win/lose, give/take fashion, why not just rely on openness, sincerity, and empathy. If someone levels a critique against you, process it rationally. If you find it justified and an apology is in order, respond with an apology. If something you said or did was misperceived and caused hurt, apologize for that too and work to correct the situation. And, if after unbiased, rational processing you feel the criticism is off the mark, then say nothing or say merely "thank you for your opinion." Again, I'm saying (I believe) pretty much the same thing as the author but from a slightly different (I think) perspective. In other words, we always need to be open to criticism but (a) we need to process it objectively, and (b) we need also to understand that sometimes our words and actions have hurtful effects which we never intended. That's all I'm trying to say.
05:30 PM on 03/11/2011
There is a good proverb that might sum this up:

"He who loves discipline loves knowledge, but he who hates correction is stupid."

You should welcome criticism, if it isn't true then ignore it.
06:30 PM on 03/13/2011
Now give the Holy Bible credit because that's where those two proverbs comes from.
05:24 PM on 03/11/2011
This is the most bizarre suggestion I have ever heard--and it has dangerous implications. When we engage in defense and explanation, we are giving reasons that are subject to logical and normative scrutiny. By the very nature of conversation, we require that our reasons have some publicity or intelligibility to others. In suggesting that we do not need to--or should not--engage in this practice, you are saying that we are not required to give understandable reasons to other people. Thus, there would be no point to meaningful communication or interaction at all.

In the very act of writing this article, you are engaged in the act of public reasoning. If you advocate no defense or explanation of your beliefs, you are implicitly advocating meaningless communication; and thereby should be writing articles to the public.
10:52 AM on 03/12/2011
He made it clear in his Bucky example that thought was given to the accusation and when no fault was found no defense was offered. The issue here is attacks and accusations. Nothing even approached the free exchange of ideas and opinions.

If someone accuses me - unless in a court of law - I most definately will not dignify it by explanations. If that is his opinion, so be it, his right to have.
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Xira
03:43 PM on 03/11/2011
This sort of blanket recommendation is in very poor from and also very bad advice.

From what I've been able to tell weather or not you owe someone an explanation depends entirely on who's got the power in the relationship. If you value the person's opinion, that's a sort of power over you. They can withhold approval. If they can hurt you or other's opinions of you, that's a sort of power too.

Worse, if they have real meaningful power over your day to day life, say a boss or judge, and you refuse to provide an explanation, you are setting yourself up for a world of hurt.

Try that next time you get pulled over by a cop. When he's sitting there asking you why you did X just say "Thank you". When you get hauled in front of the judge, try it there too, and see what it gets you. Next time your boss catches you doing something not on the official list of things you are allowed to do try refusing him an explanation, see what that gets you.

If a person has power over you, you must explain to their satisfaction. If they do not, you don't need to. A lot of people fail to understand power dynamics in general and explain when they shouldn't or don't when they should.
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04:49 PM on 03/11/2011
Fully agreed. By the reasoning displayed in this article, I should question myself because while reading this, my inner BS detector was peaking in the red.

The author says that if you feel the need to defend, explain, or justify something, then there is something wrong with you. My simplistic response is this: what do the FACTS of that given situation bear out? Ah... facts.
10:57 AM on 03/12/2011
No sir he said you look into yourself to see if there is a reason, guild on your part, to explain or jusify.

And of course then you question as to the legitamacy of those who are questioning you.
10:55 AM on 03/12/2011
I believe the article acknowledged the difference when in a court of law or other power structures who are entitled to a response.
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Xira
05:13 PM on 03/12/2011
Yes he did, however my intent with the comment was more fundamental than that. Anyone with power over you is entitled to a response, those without may be freely abused.

Leaving aside the question of how to deal with a heckler or other abusive person a person with power over you may demand a response which must be given, those without power may only request one. Not providing an explanation or apology to a legitimate question or criticism to a person with no power but that of request can be seen as abusive.

If you can get away with it, and do not personally value good relations with the questioner or those in attendance, then no reply is the most efficient way to get what you want as quickly as possible. If any of the above do not apply then you are better off explaining.
01:10 PM on 03/11/2011
I've heard a similar mantra: "Never apologize, never explain."
Perhaps some people indulge in these activities inappropriately.
A great deal of how one verbally handles situations depends on the situation.
Comments to friends, social contacts, or work relationships often need clarification or explanation.
There are times when justification or defense is required.
There are appropriate times when apologies are necessary.
Sorry, but I believe such a blanket prescription invites unnecessary conflict.
02:13 PM on 03/12/2011
Agreed. In hindsight, Sen. John Kerry's refusal to engage the "swift boat vet-
erans", who attacked him with their barrage of lies during the 2004 campaign
for president, may very well have cost him the election in a very close race
with Bush (a percentage point or two). Many analysts - and Kerry himself -
feel that way, In this case, the "dignified" approach not only didn't work, it
backfired, and we were stuck with 4 more years of what Donald Trump (a
conservative republican, btw) called "the dumbest president in U.S. history
and one of the worst". I don't care much for the arrogant billionaire pretty
boy, and it kinda irks me to quote him, but on that one remark at least, find
myself in 100% agreement.
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Sanity Inspector
He who laughs, lasts.
12:47 PM on 03/11/2011
Maybe it depends on how much you value the other person's opinion of you. "Oh, so & so is just a backstabber at heart, no need to bother justifying myself to her." "Hmm! Surely she wouldn't have that opinion if she knew all the facts; I'd better set her straight."
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AgathaX
Senior Analyst
11:41 AM on 03/11/2011
"Let me make one thing perfectly clear: I never explain anything." Mary Poppins
11:18 AM on 03/11/2011
I don't ever defend myself. Why bother? Other people have their view, and once it gets to that point, there is no defending. I have learned that if one defends oneself, the problem escalates. I don't even say I am sorry because I am not sorry. I own fast food franchises. I listen to their problems, and I offer a solution. If they are crazy, I tell them to leave before I call the police. If they could only see how crazy they get because the outside server forgot to give them a roll. When I have the next meeting, I bring up how important getting the orders right are. The person that made a mistakes knows they made a mistake and they saw the problems that the customer has caused, actually the problems that the server caused by forgetting to put the roll in with the order. I probably get more complaints about that than all the other complaints combined. Believe me, I am not the last step. Next, they will be calling the franchisors, the ones that sell the franchises. It is what it is.
10:42 AM on 03/11/2011
I JUST had a discussion with someone about this very topic. How very timely and well put your guidance is, this expresses much more... effectively the points I was trying to get across to someone.
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Jeanne Duvall
09:45 AM on 03/11/2011
Finally... a venue to state my pet peeves about toxic 'niceness'. People who are always saying "I'm sorry"... Please! Are you really in a state of sorrow?

And ppl whose turn it is to drive at an intersection... so they go as slow as they possibly can, insuring that everyone else has to wait even longer. Its your turn... we are all waiting... go! get on with it!
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12:23 PM on 03/11/2011
Here, here!
06:11 AM on 03/11/2011
The author, as well as all 466 comments, I have read.
"Ionlyeatgreeksalad" - a commentator here, has correctly recognized the entire transaction. There is only one additional word to add to this commentator's comment - (..."honest"... communication...)

You will recognize and be able to identify all of your comments in "Games People Play".
You will also recognize all games are dishonest.
If all of you had recognized this, then no comments are possible. Why?
The only way not to play a game, (meaning - to avoid being dishonest), is either not to play or to end it, before it starts.

I understand people are paid to write. You understand this as well.
A dialogue which is without games, is a honest dialogue.
Only a rhetorical question remains:
Who can afford honesty?

I can not stop games. There will always be people such as "Ionlyeatgreeksalad" that make others aware of the games being played.
03:13 AM on 03/11/2011
Good advice here. However, without "over-defending" there are times one must stand up to criticism or risk becoming a frequent and easy target. Sometimes, a bit of clever and subtle sarcasm is in order--Jonathan Winters once told me, "Kate, if someone criticizes you agree with them by saying, 'okay, perhaps I am not at my best at this moment, but this is the best, sir, that you will ever be."
Kate
10:03 PM on 03/10/2011
If people were more like me, godlike, they would never have to justify anything. It does get somewhat boring being right all the time and knowing everything from all times, past through future. Oh, please help me because I can't stand this anymore. I need disagreements.