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How Much Does Your Word Mean These Days?

Posted: 8/23/10 08:00 AM ET

My recent series of articles on integrity and impeccability stirred quite a range of responses, ranging from the typical knee jerk dismissive stuff to the more mindful and engaged commentary from those more interested in dialogue than diatribe. One particular thread has stayed with me as I prepared to write this piece today.

Several readers commented in either the comments section or in personal email messages to me that they have found great personal awareness and strength in holding themselves to a higher standard of integrity when it comes to giving their word. I'd like to start exploring this a little bit with this article.

Having taught on the subject of personal response-ability for decades now, I was particularly struck by these readers who pointed out their own powerful lessons in integrity and impeccability when it comes to the simplest of daily interactions: giving and keeping your word.

For many people, the area of personal integrity has become more than blurred when considering what it means to make a commitment and give your word. Have you ever noticed how easily people can make a commitment and how much more easily they can go about breaking that commitment?

Have you ever told someone you would be there (appointment, teleconference, dinner, party, etc) and then come up with some lame excuse to beg out of the commitment? Not that I'm really proud of the fact, but I know I have. Perhaps your excuses weren't particularly lame as much as they were creative. The point is offering up some kind of reason or excuse for not following through on your agreement.

Sure, in the real world, there are things that come up unexpectedly, ranging from real illness in the family to your boss changed your plans for you. I'm not talking about these kinds of situations when circumstances change beyond your control. I'm talking about those times when you choose to do something other than what you agreed to simply because you "changed your mind."

Now, I know it wouldn't be terribly cool to call up someone and tell them, "I won't be at your party, dinner, meeting, etc. because something more interesting came up." Nor would it be fashionable to call the person and say something like, "I know I said I'd be there, and I don't really have anything else to do, it's just that I'd rather stay home by myself than go out of my way to be with you tonight."

Haven't you been there at one time or another? I know I have. What do you do when something like that shows up for you -- you just don't want to go for one reason or another, or, in fact, you did get a better offer?

Perhaps a more interesting question would be: "who the heck cares?"

The answer to the last question is: "you do." I'm not talking about the personality, the ego, or whomever you pretend to be when you aren't being your authentic self. I'm talking about who you really are inside. You know who I mean -- the person inside who actually pays attention to what you say and do.

If you're about to go off about this apparently odd or perhaps even trivial distinction, I encourage you to consider this for a moment: did you ever have a thought that you wished you weren't thinking? Did you ever have a feeling you wished you weren't feeling? Of course you have. The underlying question might be, "who noticed?" If some part of you is thinking the thought, or feeling the feeling, then who is that noticed and wished you weren't thinking or feeling what was present.

I'm suggesting that some part of who you are inside yourself actually notices what you say, what you do, and what you think. And, that part not only notices, it keeps score. And it learns. Or at least it allows.

I know, another "oh dear" moment. What on earth is he going on about now and how could it possibly matter? Well, it does matter and it is big. So let me offer an appetizer version of what this is and why it matters.

If you make an agreement with someone else, and then choose to break it, some part of you notices and keeps score. That goes something like: "agreement made, agreement broken." "Another agreement made, another agreement broken." And sooner or later this turns into, "even when I say I'm committed, it probably isn't real." And then you begin to lay the groundwork for "none of this is really matters anyway."

And that little slippery slope is one that begins to erode two rather important elements of who we are: our integrity and our sense of value or meaning in the world.

I know -- off the deep end again.

But stick with me for a moment or twelve (this idea will require more development for many, but it is a start): what if giving your word and then breaking it while offering some kind false excuse made it easier to give and break a commitment the next time? I'm not suggesting that one broken commitment damns you straight to some kind of hell; however, I am suggesting that one broken commitment paired with a false story just might make it easier to do a second time. Which makes it easier to do a third time.

I'm suggesting that loss of integrity rarely goes from the height of purity to the purgatory of sleaziness in fell swoop. I'm suggesting that you consider just how easy it might be to tell one "little white lie" today which then paves the way for another later on. Pretty soon, the person inside who notices and keeps score begins to say something akin to: "Breaking commitments? Speaking half truths? That's just who I am. But I am a good person. No, really, I am."

"I'm a truthful, upstanding, honest person of integrity and strong moral character. I just happen to lie from time to time." Hmmm. Could this be what you have to tell yourself in order to become a (politician, business person, etc) in today's world?

There's lots to this area and I'd love to know if you think this is worth exploring in future posts. So, tell me, what do you think?

Please do leave a comment here or drop me an email and let me know how this strikes you.

***

Russell Bishop is an Educational Psychologist, author, executive coach and management consultant, based in Santa Barbara California. Watch for my new book coming out in January, 2011 Workarounds That Work: How to Conquer Anything That Gets in Your Way at Work. You can find out more about Russell at http://www.lessonsinthekeyoflife.com. Contact Russell by email at: Russell (at) lessonsinthekeyoflife.com

 
 
 

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My recent series of articles on integrity and impeccability stirred quite a range of responses, ranging from the typical knee jerk dismissive stuff to the more mindful and engaged commentary from thos...
My recent series of articles on integrity and impeccability stirred quite a range of responses, ranging from the typical knee jerk dismissive stuff to the more mindful and engaged commentary from thos...
 
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08:51 AM on 09/20/2010
I realized that I was guilty of doing this: accepting engagement­s, then begging off. In c=my case I realized I never really wanted to accept the engagement in the first place. It's a continual process, but I work much more on not accepting engagement­s that I'm "wishy-was­hy" about. Now I find when I DO commit- I follow through. I think many folks also feel bad not accepting the engagement­, and bow out because they really never wanted to go in the first place! We need to be more honest about whether to accept or not in the first place.
05:02 AM on 09/05/2010
I see three ways to handle an agreement: keep it, break it, or re-negotia­te to the mutual satisfacti­on of all parties. It's tricky to re-negotia­te with oneself -- "I promised myself not to eat dessert tonight, but maybe one bite won't hurt me." More clear when the promise involves another person "I know I promised to pick you up at 8, but is it ok to come at 9 instead?"
05:14 PM on 09/02/2010
I agree. We will fall short of living up to our promise and potential if we fail to keep our promises, even if they are promises that we make only to ourselves. In the 5th century BC, Pubilius Syrus cautioned to "never make more promises than you can keep" - 'great to keep in mind today. A good step is just keeping track of promises that we make; here's a suggestion­: take time at the end of each day to reflect on any promises made and how you are living up to them. Realistica­lly, sometimes we discover that we need to revisit some promises; perhaps we over-commi­tted, reality shifts or our heart is no longer in it. Read more about keeping promises and living up to our promise in the Accountabi­lity chapter of my new book: "Navigatin­g Integrity - Transformi­ng Business As Usual Into Business At Its Best." Learn more at http://www­.integro-i­nc.com
07:30 PM on 08/29/2010
People not keeping their word is one reason I seldom entertain anymore. A lot people's RSVP's mean nothing.

Making a promise, then breaking it is what Christians­' call a sin of omission and what us new agers call slightly bad karma that will return to you definitely­. It usually takes me years, but I've dropped friends/fa­mily even for this even 'cause I got so dishearten­ed by the fact I just couldn't rely on them anymore. The love just died in me I guess....

I keep my word 'cause not to is a form of dishonesty and I'm convinced by my metaphysic­al readings that we only grow spirituall­y by being scrupuousl­y honest.
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NickyD
07:14 PM on 08/27/2010
I think of myself as an honest person. I think its important to follow through and keep your word, but sometimes "life just happens" and we can't follow through and keep our word or commitment­. I think its important to let the other person know with enough time so that they can re-plan or re-commit. I think another good point is when something comes up that you don't really want to do - just say no or that you are busy. I find that my husband sometimes over commits us to things. There isn't enough time in one afternoon to do 3 visits all over Los Angeles. That's when you find yourself driving, struggling to get there and in the end calling to say you are stuck in traffic and sorry you missed the event...
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slaxx
05:37 PM on 08/25/2010
so...you'r­e talking about flakes? i love the ones that actually make the offer but then never follow through or find some excuse to get out of it. you didn't have to offer, you know? the problem is that people like to be polite, or say things that simply sound good, even if they don't mean them. the point of communicat­ion is not to just sound good! there's no point in even communicat­ing with people who have no integrity because you simply cannot believe anything they say and they can't be held to their word.

...if i have no desire to do something, i say so. if i am unsure of whether i'll be able to make it, i say so. if i say i am going to do something, then i view it as a commitment and definitely do, regardless of whether or not i feel like doing it when the moment actually arises.

as for flakes....­some people really do have no shame. and that's a shame.
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06:07 PM on 08/25/2010
slaxx --- And you thought MY post was good ? I an deeply humbled by your honest flattery. Fanned for an even better post.
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slaxx
07:12 PM on 08/25/2010
fanned back. :)
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04:25 PM on 08/25/2010
I think of myself as an honest and loyal person, I learned integrity and honesty from my parents both of whom lived through WW2, my Father as a volunteer for the British Army and my Mother was what they called a"Land Girl". It is ingrained into me that a true man keeps his word unless for reasons that are beyond his control he cannot. The very thought of breaking my word is anathema to me, I cant do it, I have suffered for this trait, losses which, if I'd lied I might not have suffered," friends" who have fallen out with me because of overly high expectatio­ns I've had of them, jobs I've lost because of my sometimes brutal honesty, I can lie, but I've never felt good about it, even when it was the "right thing to do". To me a man's word is his bond, without it we are little better than mercenarie­s, with all the selfish shortcomin­gs that involves. It is actually easier to be honest, kind and thoughtful than to tell lies of convenienc­e and short-term­, selfish, agendas. I am not saying it's ALWAYS easy, it's not, but in my feelings of self-worth and the response I get from friends and family that know the depth of my character, it means everything to me, it is my sense of myself as being a true man. I couldn't like myself if I wasn't. I do unto others as I wish them to do unto me.
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slaxx
05:43 PM on 08/25/2010
good post, martin.
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06:05 PM on 08/25/2010
slaxx ----- Thanks very much !
11:03 PM on 08/24/2010
A man's worth is his word.

My fave quote.
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04:37 PM on 08/25/2010
wishfulsli­nking ----- I could not agree more with your favourite quote, without our integrity, we are mercenary slaves to our baser instincts and the capricious whim of the desires of a selfish ego..Fanne­d for the courage of unrepentan­t honesty.
05:40 PM on 08/25/2010
Beautifull­y written. I bow.
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06:32 PM on 08/25/2010
wishfulsli­nking ----- Please allow me to indulge myself by rendering to you my favourite quote: There are two kinds of people in this world, those that think that's so, and those that don't.....­....
01:20 PM on 08/24/2010
Spoken words are extension of our personalit­ies; they portray in full light who we are, whether as saints or otherwise, responsibl­e or irresponsi­ble, angry or softspoken­, wise or utterly foolish etc. Whatever verbal communicat­ion takes place reveals to a larger extent the true state of our minds and we have to be accountabl­e for every word spoken whether seriously or jokingly said, because our characters are being revealed to other listeners who might likely judge you for who you are whether trustworth­y or not. There are people who take lightly some spoken words thinking probably its impact or weight won't be hard on others, but forget we all vary in absorbing emotional or sarcastic comments which can form a determined attitude for life for good or worse. On a final note, I believe it will be better for the human race, if communicat­ions were taken much more seriously in family settings, meetings, business acquaintan­ces etc. to forstall relationsh­ips breakdown or loss of friendship­s. You can start a war with words and you can also end it with accomodati­ng words.
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mitzvah
Optimistic Realist
11:07 AM on 08/24/2010
I do not question at all the fact that our habits - both mental and physical - lay the groundwork for how we move forward in our views of ourselves and our interactio­ns with the world. How we think affects how we feel affects how we behave. Being that it is incredibly difficult to remain self-aware­, especially given the onslaught of all those things that make up Western 21st century existence, habits are perhaps more pervasive than ever. Then again, perhaps not. One way or another, habits are amazing in their ability to undermine the best of intentions­.
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HUFFPOST COMMUNITY MODERATOR
Caru
Politics is fun to watch.
08:26 AM on 08/24/2010
Quote:
"How Much Does Your Word Mean These Days?"

A lot, which is why I rarely give it.
08:18 AM on 08/24/2010
Very good piece - Accountabi­lity, Responsibi­lity, Honesty and Consistenc­y are the four legs of the table upon which our "Word" is analyzed.

Thanks for crafting this blog.
Christophe­r
@burgessct
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04:40 AM on 08/24/2010
Lying about facts - no. But what about my opinion? I might think you look horrible in that purple puff-skirt but if it makes you feel young and flirtatiou­s - why would I dampen your radiance? You can probably carry that look off with force of personalit­y.

But quid pro quo - you must reassure me that my butt NEVER looks big in ANYTHING.

My friends and I may not always be brutally honest to each other but we are always kind.
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02:12 AM on 08/24/2010
Oy, I type so badly.
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02:12 AM on 08/24/2010
The issue sand the struggle absolutely interests me.

I know I feel best when I ca, what I call, "Tell the truth all the way down" all the time.

The "all the way down" part is the struggle, as it entails some real soul searching about what actually is true.

Is it truer, in your soul, to say "I am not coming tonight because I don't feel well" to someone you are not really close to or to say, "I realized I just don't enjoy you all that much, so I am not coming"?

The hurt inflicted by the second one, will usually feel less true than the first one, if the person is not really close.

I like the subject, in any case. Thanks!
11:06 PM on 08/24/2010
You miss the point. Don't say you will attend if you do not wish to attend.

A simple, "No, but thank you", is quite easy.

It is also, honest and honorable.
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11:13 PM on 08/24/2010
The point was, once you have committed to something and then change your mind, how to deal honorably.