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Sen. Sheldon Whitehouse

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Health Information Technology: Paving the Way to Improved Patient Care

Posted: 09/11/2012 11:53 am

In the 1950s, President Eisenhower started an interstate highway system to link our country, from Rhode Island to California. To this day, the interstate system remains the heart of our country's road infrastructure, supporting travel, commerce and transportation. This public investment paid off in long-term social and economic benefits for all Americans.

Health care offers a new opportunity to build a lasting national infrastructure that will -- like our interstate highway system -- connect individuals, create new economic opportunities and improve the quality and efficiency of our current system. That infrastructure is health information technology (IT).

Despite heated political debates on the future of our health care system, there is bipartisan agreement that health IT can be a powerful tool to transform and modernize the delivery of health care in our country. Health IT is about helping patients and their loved ones. Any patient who has a serious illness requiring multiple doctors understands the frustration of lost medical charts, repeated procedures, or having to share the same information over and over with different doctors and nurses. Health IT helps save lives now lost due to preventable medical errors, from incorrect diagnoses and needless infections to drug mix-ups and surgical mishaps. As important, health IT will support the use of the most successful treatments, so that we use best practices to narrow the wide discrepancies in the quality of care Americans receive.

These core principles -- helping patients, preventing medical errors, promoting best practices and improving quality -- are the reasons that health IT is featured in both the 2012 Republican platform and 2012 Democratic platform. Both parties recognize the long-term benefits from investments in health IT for our economy and for the health of the Americans we serve.

The U.S. is already moving ahead with the deployment of a strong health IT network. This movement was spurred by the federal investment included in the 2009 Recovery Act. It is supported by the smart delivery system reforms of the Affordable Care Act, such as paying for quality of care, not just quantity, and better coordination of care for patients with multiple illnesses. Thousands of practitioners and hospitals across the country are leaving cumbersome paper records behind and making electronic health records the new norm. In my home state, the nonprofit Rhode Island Quality Institute has emerged as a national leader helping doctors put information technology to work for their patients.

So what does this mean for you, as a patient? As I noted in a report earlier this year, health IT is at the heart of a growing movement to help improve the sustainability of Medicare, Medicaid, TRICARE and private coverage by improving the quality of care you receive while reducing the costs. In the long term, a robust health IT network will support personalized treatment that adheres to proven best practices, and adapts to your personal health circumstances. The time will come when, whatever illness you may have, for your body type and health history, there will "be an app for that" to keep you on your best path to wellness.

For all these reasons, I look forward to taking part in the seventh annual National Health IT Week, which began on Monday, September 10. This series of events highlights health IT developments, success stories and innovators. The breadth of the policy discussion and excitement among participants makes it clear that the national health IT movement is picking up steam and driving positive change in our health care system. Please join me in recognizing National Health IT Week as we work to build the technology infrastructure that will carry the American health care system into the future.

 

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In the 1950s, President Eisenhower started an interstate highway system to link our country, from Rhode Island to California. To this day, the interstate system remains the heart of our country's roa...
In the 1950s, President Eisenhower started an interstate highway system to link our country, from Rhode Island to California. To this day, the interstate system remains the heart of our country's roa...
 
 
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HUFFPOST SUPER USER
Wayne Caswell
Consumer Advocate & Founder of Modern Health Talk
07:01 PM on 09/16/2012
EMR and Health IT can help health organizations provide patient-centered continuity of care. And wider deployment of fiber-optic broadband networks can support high-def video conferences that include the patient, family advisors, paid caretakers, and the medical team so everyone’s onboard with the care plan and working from the same information. But I’m convinced the best way to reform our "sick care" system is to change the rules and eliminate the perverse incentives that keep patients as customers by treating symptoms rather than preventing the need for medical care in the first place. Instead of finding new ways to pay for insurance or make sure everyone is covered, I propose a hybrid model that exploits the contrasting incentives of private & public entities and eliminates the need for health insurance entirely for basic care. Doing that, I think, could save over $1 trillion per year. Read more and comment on the proposal at http://www.mhealthtalk.com/2012/08/hybrid-model/.
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10:41 AM on 09/13/2012
Great piece Senator. Thank you for moving things forward. A Health Innovation Highway is sorely needed, however paving it involves more than electronic IT records. We need government to create a highway that also accelerates biotech and pharma R&D for cures. Cures to devastating diseases will ultimately reduce the cost of healthcare enabling patients that burden the social service system to become tax paying contributors to the economy. Electronic medical records will provide critical information on disease attributes and side effects for R&D. Below is a recent piece I wrote at Fast Company with specific actions:

A Look Around The Bend At The Health Innovation Highway

http://www.fastcompany.com/3000943/look-around-bend-health-innovation-highway
03:06 PM on 09/12/2012
As a nurse and clinical informaticist who has been working to implement the changes required by the Meaningful Use legislation for the past few years, it is important to share a few flaws with the perceptions regarding healtcare IT.
1) If physicians are not engaged in the adoption, the whole mix grinds to a halt.
2) All of the healthIT in the world will not take the place of compassionate, patient-centered care.
3) Healthcare IT is not meant to be a substitute for sound clinical judgement.
4) Physicians need to get on board and realize that much of the Meaningful Use initiatives are the result of the IOM reports from 1998 and 2002. These are NOT hospital administrations ceding clinical control to the IT department.
5) Patients should be demanding their physicians be using Electronic Medical Records and electronic health data exchanges. They make data more accessible, improve the quality of care across the continuum of care, and reduce errors.
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janmB
loves life
08:49 AM on 09/12/2012
No question when you can log-on to the Mayo Clinic website or WebMD or to check on the drugs you have been prescribed....it's a valuable learning experience. Habits are hard to break and a visit to the doctor often isn't enough brainwashing...we need even more.
HUFFPOST COMMUNITY MODERATOR
Bluesue
12:09 AM on 09/12/2012
I have some concerns about efficiency:

My background includes installing large computer systems that run corporations. I think there are problems in medical IT with too many companies with proprietary software. How cumbersome is it to transfer my records if I change doctors? What if I go to a doctor who sends me to a lab for blood work or an x-ray or a mammogram? With all the different systems out there, how does my information get transferred into my patient record. Those are just a few concerns.

Another issue involves the cost of maintenance and upgrade. There's the initial cost of purchase and implementation but then there's an annual license fee plus the cost of implementing periodic enhancements and major upgrades (just like Office has a version 4.0 and then has some enhancements and now we have 4.1, 4.11 and then we have a major upgrade and go to 5.0). Implementing an upgrade is like going through a mini initial implementation. Plus you have to train staff on any new features.

I'm not sure a lot of medical practices know what they're getting into. There a lot of work involved in an implementation and in maintaining and upgrading the system.

I do think there should be standardization because we need this software to talk to numerous insurers and providers. Standardization would help lower the cost. Most doctors offices and providers don't have a large IT staff to implement and maintain a computer system.
07:04 AM on 09/12/2012
You are right of course. In many cases you'd just be paying for IT consultants instead of medical providers. My Senator doesn't quite have a grasp of what he's talking about. But health care IT is the solution done correctly. I'll add another comment and don't forget to follow the links to where I propose an IT process that is guaranteed to work.
HUFFPOST COMMUNITY MODERATOR
Bluesue
11:40 AM on 09/12/2012
Thanks for the links.

I go to a large medical center that has medical practices throughout the region. They've pioneered using computers for patient records (I wonder if it was done in-house rather than purchasing off the shelf). They are now reaping the rewards of having years of data available to do things like analyze outcomes and identify best practices. Because I can get all my medical care under one roof, I have a complete record and can access information like lab results.

As a patient I love it. I wouldn't want to go back to a doctor who has paper records or who even may be computerized but not to the point where I can access my records.
HUFFPOST COMMUNITY MODERATOR
Bluesue
11:59 AM on 09/12/2012
You might find this article interesting

Electronic medical records lead Pennsylvania health system to better care, lower costs

http://www.emrindustry.com/index.php/electronic-medical-records-lead-pennsylvania-health-system-to-better-care-lower-costs/
07:06 AM on 09/12/2012
1) Medicare-for-all at the state level with the federalism of subsidies in the ACA like Vermont. The issue is not sick people but to have the medical facilities when\where they are needed. There are three different business models here; rural, suburban and urban.

2) The delivery system is fixed by using Peter Orszag's “Best Medical Practices”, interactive-electronic diagnostic and treatment workbooks and a smartphone. Here:

http://www.huffingtonpost.com/social/no_body/obama-affordable-care-act_b_1389760_144757327.html

References:

http://www.huffingtonpost.com/social/no_body/obama-affordable-care-act_b_1389760_144771932.html

Of course the diagnostic workbooks would come back with an efficacy, statistical prognosis and cost to the patients for all the different treatment options so they can make an informed choice.

3) Health care rebates for shopping around, positive living, etc. Similar to the way rebates work for car insurance. It would be based on the statistical normal cost of treatment for all the different therapies. It would also offer the choice of quality-of-life at the end-of-life.

4) Giving away the patents paid for by the taxpayer and then not letting Medicare negotiate prices is a sin. But the workbooks I mentioned in #2 could have registered steps in them that would allow a business model like a 900 number. Innovation is not limited to producing a pill but only a better outcome and could be patented.

5) Remove the health care industry anti-trust exemption.
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Wayne Caswell
Consumer Advocate & Founder of Modern Health Talk
06:39 PM on 09/16/2012
I checked out the links and think you're on the right track, but private industry have no incentive to reduce care costs or eliminate the need. Instead, their profit motive gives them an incentive to increase costs, knowing that higher costs = more insurance customers, paying higher premiums, ordering more tests & procedures, and prescribing more drugs. Nothing about reducing poverty, obesity rates, better sleep, etc.
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Bluesue
12:07 AM on 09/12/2012
I go to a medical center that has medical offices throughout the region. They have been pioneers in computerizing. They've used the data they've gathered to identify best practices in patient care for example. I also like being able to log on and review my lab work and since I'm diabetic and get blood work each quarter I can graph it and it helps in being able to manage my health. I can make appointments, communicate with the doctor, request prescription refills, update my information like insurance coverage, emergency contact, pay my bill and track my medical costs, research in the on-line library. I really like it.
10:02 PM on 09/11/2012
If the computer technology industry had raised its' prices relative to product delivered at the same rate as the health care industry over the last 35 years, an iPod would cost somewhere around $500,000,000.
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HUFFPOST SUPER USER
Wayne Caswell
Consumer Advocate & Founder of Modern Health Talk
06:43 PM on 09/16/2012
And how big would it be? This is a good analogy, because we in IT know how each new generation of tech innovation improves performance while cutting costs.
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raker
05:47 PM on 09/11/2012
“Bipartisan agreement?” Like that’s a good thing? It can mean only one thing: a victory for lobbyists. It can’t possibly be beneficial for the rest of us. Right wingers don’t roll that way. So I wonder whom this initiative really is good for.

I have had close, long-term involvement with treatment of chronic illnesses for different people, and I have never experienced a lost chart or a repeated procedure. I don’t see how IT could help with that kind of thing anyway. Medical mistakes and simple errors happen despite providers having thorough information at their fingertips. Even the most well-informed humans make errors.

And any doctor worth dealing with will ask patients to describe their illness and symptoms before jumping in to recommend treatment, no matter what the medical record says. When you’re sick, telling your story over and over again is part of the deal.

Promises of best practices, improved quality of care, personalized treatment and reducing costs don’t tell much. Those phrases sound very nice, like something from a marketing brochure, but they are meaningless.

What does this IT project actually do besides make our private health information accessible by millions more people? What’s the real purpose? Who is it really good for? Insurance companies? Doctors and hospitals? Are we going to pay billions for something that will put more money in the hands of providers, with no real benefits for us?

If there is some real benefit for us I'd love to hear it.
07:16 AM on 09/12/2012
See my comments above.
03:14 PM on 09/12/2012
1) By creating an electronic medical record, the cost of providing you care across the continuum of care - from your doctor's office, to the hospital, and back to your doctor's office - actually decreases.
2) The integration of all clinical functions within these systems assures that the physician-ordered tests are processed, resulted, and reported on the right patient, reducing expensive re-work errors.
3) Maintaining active medical histories - including surgical histories, allergies, familial medical histories, and the like - allow proper targeted preventive care to be prescribed before a condition presents or, worse yet, becomes problematic.
4) Electronic physician order entry, particularly in hospitals, helps to reduce medication errors by 75 - 90%, by eliminating transcription errors, data entry errors, drug-drug interactions, and drug-allergy reactions.
5) The electronic medical record may be exported and either written to a disk or sent directly via a health information exchange, thereby assuring the next person to care for you has a complete, accurate health history.

I could go on, but am limited to 250 characters.
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raker
10:47 PM on 09/12/2012
1. How do electronic medical records reduce health care costs? I don't believe it. Docs have always kept medical records. There's the legend of the peripatetic patient, confounding doctors from coast to coast, but I doubt that's typical.

2. Hospitals are reporting the wrong test results for patients? And people think it will help to diminish the need for attention by alert, thinking people by deferring to a computer to catch errors? No thanks. Lose the computers; train better doctors and nurses.

3. “Prescribe targeted preventive care before a condition presents?” If people are well, why are they even in a doctor’s office? It’s not efficient to crowd an already crowded system with well people paying to be told don’t smoke, don’t overeat, exercise.

4. Hospitals order tests and such using computers now. This seems irrelevant to the subject of a big nationwide database with everyone’s private health information. They don’t need access to the world’s medical history to order drugs or tests electronically.

5. It’s good for your new doctor to know your health history. Unless your last doctor’s office burned down you can get a copy of your records and hand them to your new doctor.

I haven't read a compelling reason for this electronic records initiative. I don’t even know exactly what it entails or what it will cost. Only the sale pitch. The arguments for it are unconvincing, and unconvincing arguments are usually a smokescreen.
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Robert SF
05:03 PM on 09/11/2012
"These core principles -- helping patients, preventing medical errors, promoting best practices and improving quality -- are the reasons that health IT"
===

Doctors pretty uniformly deny that record-keeping technology (which is what this comes down to) helps patients or prevents medical errors. Instead, they say, it turns them into data entry clerks who spend their time with a patient looking at a computer screen and filling out forms than listening to the patient.
07:14 AM on 09/12/2012
They're right of course. but then again there is absolutely no reason that every thing they do and say can't be integrated through a smartphone which could collect every thing automatically.
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Robert SF
01:13 PM on 09/12/2012
It's the same thing with smart phones. Your eyes are on the phone, not on the patient. And there's no technology on the horizon that can capture everything you do and say and turn it into data.
03:20 PM on 09/12/2012
I don't know which doctors are telling you this, but I can categorically tell you that nearly every physician I have contact with - from ones in urgent care / ED settings to hospitalists to physicians in private practice - ALL have extolled the benefits of having an integrated, legible, accurate historical electronic medical record, from which they can manage patients' care. The integration with outpatient laboratories and external pharmacies simply the ordering of diagnostic laboratories and the reporting of the results thereof, as well as streamlines the ordering of new and/or renewal prescriptions. All of this will drive down the costs of healthcare, as fewer tests are repeated, fewer medical mistakes are made, and electronic medical records become more prevalent.
04:16 PM on 09/11/2012
As part of what I do for a living, I'm always reviewing patient medical records in various locations around the country. The quality of these records rages from exclellent (Mayo Clinic) to horrendous. Many offices are light years behind in updating their records. Some aren't even close to having an electronic records system.

Upgrading the medical records system may be the lowest hanging fruit to upgrading care and controlling cost.
02:16 PM on 09/11/2012
The quality of technology has improved but care has not.
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Gestas
Mountain Man
12:54 PM on 09/11/2012
Wait until a Policeman stops you and then can pull up your medical history.. This is what you call a whole new can of worms...
03:16 PM on 09/12/2012
The Health Insurance Portability and Privacy Act categorically prevents this.