1.0link102586<![CDATA[Airline Customer Satisfaction Nosedives: "Dismal"]]>http://www.huffingtonpost.com/2008/05/20/airline-customer-satisfac_n_102586.htmlCHICAGO — Passengers are more dissatisfied with airlines' customer service than they have been in years at a time when carriers are charging more and more for tickets and services.
An annual survey being released Tuesday by the University of Michigan found customers giving airlines the worst grades since 2001, with the industry's overall scores dropping for the third straight year.