1.0 link 114997 <![CDATA[Customer Disservice Spotlight On: FedEx]]> http://www.huffingtonpost.com/aaron-greenspan/customer-disservice-spotl_b_114997.html Four years ago, in the summer of 2004, I decided to start writing a book. I knew it would take a while, and sure enough, it did. I was thrilled when I finally could hold a real copy in my hands a few weeks ago. The respective Battles of Spellcheck, Representation, and Publishing were finally at an end. Who knew that there would be one more epic conflict in the War on Disinformation: The Battle of Shipping.

It took me only...

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