1.0 link 118952 <![CDATA[Customer Dis-service: Only 32% Report Positive Experiences]]> http://www.huffingtonpost.com/ernan-roman/customer-dis-service-only_b_118952.html Results from our recent Huffington Post survey indicate a serious problem with customer service: low levels of satisfaction and feeling that customers are treated poorly because companies think of them as &ldquo;Hostages, unable to go elsewhere.&rdquo;

I will present survey results in two blog postings.&nbsp; In this post, I will present key findings.

In the next post, I will share important findings regarding Customer Service Outsourcing and 9 Tips for improving your Customer Service Call Center.

Only 32% report that their Customer Service...

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