1.0 link 86912 http://www.huffingtonpost.com/robert-sutton/is-your-client-a-certifie_b_86912.html I was recently reminded about the damage that nasty clients can do by a distraught manager at a professional services firm. He wrote: "These jerky people (whom I encounter ad nauseam at the highest levels in all Fortune 50 companies) sap the life out of our employees and make creating a sustainable, culturally viable environment difficult. They are also poisonous to innovation." This pain expressed in his note helped me realize that, just as a lot of people (now over...

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