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Suzanne O'Keeffe

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The Great Swindle: How to Stomach Knowing the Banks Are Stealing a Nation's Worth of Homes, One Home at a Time

Posted: 03/ 5/2012 3:31 pm

"I did not lose my home, they stole it from me," explains Bertha Herrera, 63-year-old chaplain from Van Nuys, Calif. Bertha was evicted from her home of 32 years at gunpoint by LA County Sheriffs on Jan. 5, 2012. An hour later, with her possessions spread out over the lawn she'd tended since Jimmy Carter was in office, while a dozen Occupy LA and Occupy the Hood activists helped gather her belongings, 10 LAPD squad cars arrived to "protect and serve" the crew Coldwell Banker had sent over to board up her house.

Bertha had been late on one payment.

"There must be more to the story," you might insist. Yes, plenty more. But first, check your assumptions. Are you thinking the homeowner probably did something wrong? Or are you thinking the banks and auction house and Sheriff and LAPD probably did something wrong?

While many are still content to blame their neighbors for "buying too much house," many more are peeling back the curtain to see what has really happened to their neighbors.

Even if you don't own a house or you're not staring down foreclosure at this minute, don't think you can skip safely past the graveyards of U-Hauls and lockboxes. The sheer scale of the fraud calls into serious question who owns what in America. It has collapsed the economy surrounding you. All of this directly affects you. Whistling while plugging your ears won't work for long.

You can start to see the whole picture by taking in one story at a time. Here's Bertha's story:

  • Bertha bought the house in 1979, had refinanced twice and never had any problems making payments
  • The last loan was to pay for unexpected medical costs
  • Original lender sold her loan -- Bertha had had four different loan servicers in three years
  • Bertha insisted on a loan modification because payments were applied to interest and rate was about to vary
  • After Bertha pressed for months, bank rep suddenly pressured Bertha into signing a loan mod: bank told her she would not need to make payments for three months, faxed her only the final page, and gave her only 24 hours to return it signed and witnessed -- Bertha didn't get the full document until weeks later
  • As agreed, Bertha didn't send June's payment. On July 5 she received a letter from the bank saying she'd broken the loan mod agreement
  • She immediately sent payment, but the bank applied it to insurance and taxes, which she'd already paid. When shown proof, bank said they'd credit her account -- they never did
  • The bank required an all-or-nothing lump sum of close to $7,000 in late fees plus the full mortgage payments
  • Bertha hired an agent to help her, but the agent purposefully made payment arrangements out of Bertha's reach
  • Bertha filed complaints with the Office of the Comptroller of the Currency, her Congressman, and the California Department of Corporations, which delayed the sale
  • Bertha hired an attorney but they never filed anything in court, wanted an additional $1,500 a month, and told her, "The bank wants to know what it would take to get you out of the house -- they want you out by Jan 8." Bertha asked, "Whose side are you on?"
  • The bank claimed they served a "tall, slender woman" with papers for default -- "I am 5 feet tall and I'm not slender," Bertha explains, "I was never served."
  • The Bank of New York Mellon foreclosed and auctioned the home -- to themselves.
  • Coldwell Banker posted signs on the door for Bertha's roommate: "This home is no longer owned by the person you've rented it from. Call us and we'll provide you with $6,000 in moving fees." Roommate's son sees the note and calls Coldwell. Bertha intervenes.
  • On December 26th, with knock on the door, she was served notice of eviction -- exactly when everyone would be on vacation
  • LA County Sheriffs evict Bertha with guns drawn on Jan 5.

In a nutshell, the bank used high pressure tactics to rush a signature on a loan modification for which they did not give her full documentation and flat out told her: "Don't send us any money for three months." When she skipped that first month's payment, the bank said she'd violated the agreement and started the foreclosure ball a-rolling. They refused to correct mistakes, delayed mailings and lied about the serving of paperwork.

Outrageous in itself, but that's not even the half of it.

The underbelly of the deceit is the stuff only mortgage geeks and auditors would understand. The banks hide mountains of fraud behind towers of mumbo-jumbo like "self-assigned" or "substitution of trustee." But there are plenty of plain old swindles to go around too such as destroying documents, misrepresenting products, forging signatures and magically recreating needed paperwork out of thin air.

A recent audit in San Francisco County by the county assessor-recorders office essentially declares foreclosure law to be extinct: 99 percent of foreclosures had questionable activity, 84 percent had a clear violation of law, and over two-thirds had four or more violations.

"Many of these actions, if not all of these actions, render many of these foreclosures invalid," said San Francisco County Assessor-Recorder Phil Ting. "California's foreclosure process appears utterly broken," says Lou Pizante, a principal at Aequitas, the consulting firm that performed the audit.

The families behind these statistics have had to struggle not only with the loss of their homes and life savings, but also with the heavy cloak of presumption of guilt that society throws over them.

"It's really a nightmare," says Bertha Herrera. "You think, 'I just need to go to this next person and they'll correct this obvious mistake.' There's always that hope... until you're evicted at gunpoint.

"It's like sleeping, dreaming, you want to wake up. When it looked clear that I wouldn't be able to hang onto the house, it's too late to make any arrangements, to pack, to look for another place. It's not the normal type of move where you pack slowly, label everything. It's all of a sudden, like a train wreck. There's not even time to get boxes. It's a horrifying experience.

"There's a lot of betrayal. You work a lifetime -- I was a social worker. I started up homes for women with addiction, was an advocate for children in the court system. I worked for women in domestic violence and for children with disabilities -- all this energy and effort for years and years.

"I arrived in this country in 1971 with one suitcase -- worked hard, saved up money. I put every penny back in my house to make it comfortable for me, my family, my grandchildren. You feel your country has let you down. The system that was supposed to be helping the people... by the people, for the people... is not there.

"You have stress, you're tired, then the adrenaline comes, then you collapse for a few days, you become lethargic. You wish you could become angry and throw punches, but who do you throw punches to?

"Who am I fighting against? They're hiding behind black walls. Everybody is helping them, no one is helping us. Judges help them, attorneys help them, government helps them.

"The bottom line is that there comes a time when there's nothing but despair.

"It is the most cruel form of abuse in the history of the U.S. -- if the government is helping the banks behind the scenes, may God have mercy on them.

"They may be getting rich -- anybody can rob and steal, that is not heroic -- that is a shameful blemish on the financial system of this country. If I were a wife of one of those bankers, I wouldn't even dare... how can they drive their fancy cars and wear their minks when they're destroying families?

"Anyone can be a delinquent, anyone can be a gangster -- they are nothing but gangsters.

"We have 13 million people having post traumatic stress disorder. When they wake up out of their mesmerizing experience and snap?... I would be very frightened.

"The hope that God is for justice... that's what keeps me together. The reason I continue to be a part of the [Occupy] movement is that I have grandchildren -- I want this nonsense to stop -- I want to see them have the promise of tomorrow, not this usurping, greedy system -- it may be a pebble in the pond, but it will cause ripples."

 

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"I did not lose my home, they stole it from me," explains Bertha Herrera, 63-year-old chaplain from Van Nuys, Calif. Bertha was evicted from her home of 32 years at gunpoint by LA County Sheriffs on J...
"I did not lose my home, they stole it from me," explains Bertha Herrera, 63-year-old chaplain from Van Nuys, Calif. Bertha was evicted from her home of 32 years at gunpoint by LA County Sheriffs on J...
 
 
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12:16 AM on 03/18/2012
This lady would still be owning her home if we had Single Payer Health Insurance in the United States.
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karen lyons kalmenson
i poem/paint, sometimes, i ain't
04:58 AM on 03/08/2012
cold(un)well bankers:(
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dyannne
03:13 PM on 03/06/2012
When the bank faxed only the final page of that load mod agreement, that was a BIG RED FLAG that they were doing something underhanded. Everything should have been in writing including that she didn't have to make a payment for three months. In writing, signed by a bank officer and witnessed. These people are crooks.
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Suzanne O'Keeffe
03:48 PM on 03/07/2012
Yes, red flag. But even when things are in writing, the banks and often the courts don't care. I know many cases where the loan agreement the homeowner signed was changed by the lender after the fact without their consent, for instance. Bertha had proof she had paid the insurance and taxes, but the bank never credited her. These big banks have an agenda -- right now a big part of it is to cover their tracks and pretend the fraud never happened. They aren't concerned with one homeowner's individual loan. Unless faced with overwhelming public pressure, their business model of fraud is not going to change.
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08:01 AM on 03/08/2012
Good article.

I wonder if people will (if they ever did) see their home merely as a place to live and not as an investment, a retirement account, or leverage to borrow more money in the future? What's wrong with renting?
01:07 PM on 03/06/2012
So this lady makes the choice to sign up for an "interest only" loan, doesn't want to own up to the mortgage she AGREED to, feels entitled to a loan mod and when things don't go her way she's a victim? How pathetic that the author glances over the fact that she got an "interest only" loan.

I grew up in Van Nuys. Houses in the late 70s cost $50,000. How come her house wasn't paid off or how come when she refinanced she has a balance she couldn't afford?

Wait these are common sense questions that require personal responsibility that the author clearly does not believe in.
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Suzanne O'Keeffe
02:05 PM on 03/07/2012
Yes it was a predatory loan. I had to keep this article to a certain length, so I couldn't go into all the thousands of details and fraud, so I chose to focus on this recent fraud rather than the loan origination fraud, that's an entire other article. When someone is scrambling to pay for medical bills, lenders take advantage. She trusted her loan would be like the others she had that had been standard loans, but it turned out not to be the case. The loan was sold as one thing, but turned out to be another -- no truth in lending there. Again, a whole other series of articles. This fraud goes so deep that you just have to take it one chunk at a time.
06:27 PM on 03/09/2012
No need to be smug. Owning your home outright will not preserve either your title or make you immune to having your house foreclosed upon.
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KarmaPatrol
Riverboat Gambler, satellite whisperer. Independe
11:56 AM on 03/06/2012
So the down payment and decades of successful payments vaporized by a bank "snafu", enforced by the Sheriff Nottingham squad without any due process for the homeowner? Assuming we know all the facts, we need a little more Robin Hood. If the bank can just take your home, home prices (and sizes) will need to come down a lot more before taking that financial plunge.
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Suzanne O'Keeffe
02:59 PM on 03/07/2012
The more you investigate, the more you realize these are no "snafus" ... fraud is a business model. Banks are regularly taking people's homes that they do not have any legal right to seize. It's really up to the people whether we continue to accept it or not. People still assume, incorrectly, that the banks must have that right to the property otherwise they wouldn't get away with this. It comes back to our assumption that major institutions claiming to own someone's home wouldn't lie ... would they? But that's exactly what they're doing, according to scores of lawsuits and audits. By the time families realize that the banks have no intention of "fixing" the "snafu" and that their home is about to be stolen, by that point don't have the money to hire good attorneys -- since they've often given it all to bogus attorneys or agencies or phantom loan mod programs that are in on the game. Courts are also refusing to even consider the proof presented by good attorneys and homeowners. Robin Hood is one way of looking at it. I think we really need a few good Eliot Ness clones.
10:54 AM on 03/06/2012
What bank was this?
12:19 AM on 03/06/2012
Absolutely stunning article Suzanne. Thank you for your efforts. I hope it goes viral because everyone should see this to understand just how horrific this problem has become. And Gunpoint? They evicted her by Gunpoint? Outrageous. Everyone should be up at arms themselves about this.
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Suzanne O'Keeffe
03:09 PM on 03/07/2012
Thank you so much lanik. Please share, if you can. Yes, guns were drawn. I've linked to a video in the first paragraph that has a little shot of it.

The answer to "what bank" is also one of the problems I didn't have the space to really get into here. She had four different servicers in three years, so trying to figure out which bank to try and even get a hold of was a dodge strategy in itself by the banks. Turned out they were all sister companies of each other, but you'd never know that from talking to them. The loan itself wound up at Bank of New York Mellon -- at least that's who claimed to own it. They sold the house at auction to themselves. Interesting strategy isn't it? Did they have the legal right to do that? That's what Bertha's fighting right now.
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jtenn
07:26 PM on 03/08/2012
Again; Thank You Suzanne. Thank goodness we live in Nevada which still has a functioning mediation, prior to foreclosure, program.
Three hearings in 32 months and Wells Fargo still has not presented a scrap of paper proving they have the note, title, or are even the servicer. Their rep, by phone, did tell the hearing the second time, that he had all that on the desk, in front of him. Mediator reminded him originals were to be in front of us in Reno, not him in San Antonio.
This problem is so wide spread as to be unimaginable. SF assessor Ting's investigation should be required viewing by everyone.
A light at the end of the tunnel??? Only if Obama is 1) re-elected, 2) gets rid of the last of the Rubinites in government service, including no Summers at IMF. 3) Surrounds himself with people that want to fix things. Not much hope for that happening. 4) Get Holder out of Washington and replaces him with Eliot Spitzer. I've been watching Schneidermans twitter site and not a word of the federal investigation promised. 5) The teapartiers must be run off in Nov if anything good is to take place in our future.
The "lender/ investor" lost their equity in my home not mine. I did nothing to bring on this debacle. They did it all. They need to take their damn medicine and find honest work.
05:56 PM on 03/09/2012
WoW. WoW. Thanks for your reply. The whole thing makes me feel a little sick. Although I must say sounds familiar...the bank trying to steal our home cites a trust # that is nonexistent according to an auditor, a chain of servicers, no allonges except one that mysteriously "appeared" after the filing...of course, 'firmly affixed' part is not happening. Sure wish we in Cali could have the mediator that Jtenn has. We have spent countless hours and buckets of $$ trying to sort this fiasco out.
Jtenn is also right "This problem is so wide spread as to be unimaginable. SF assessor Ting's investigation should be required viewing by everyone."
And I for one am sincerely grateful for the John O'Brians and Mr Tings of this world as it makes the judges and trustees ability to pretend the banks are not the robbing fraudsters that they are virtually impossible. I would think that at some point the judges would be embarrassed to be made fools of. And no matter what the situation of the homeowner it still is criminal fraud that the banks are guilty of, right? I read on opinion by a Supreme Court Judge from the Commonwealth of Massachusetts that noted that fact. Smart Man.
05:58 PM on 03/09/2012
Suzanne, you are absolutely right when you note that this is a strategy. I believe that the only thing that will stop this madness is a moratorium on foreclosures until the bank proves that it Legally and without doubt or exception has right to any given property. Unlike Jtenn, I don't believe Obama is the answer. (Yes, I did vote for him.) Why not? Well watching the armed police violence against the Occupy Movement, the White House asking and getting the ability to arrest any American anywhere and lock the person away, drones, a phony unsigned settlement with the banks that basically lets them foreclose at breakneck speed....I believe the only "Hope We Can Believe In" is when enough of us wake up and realize that all our homes/titles are in jeopardy and we act by circling the wagons of Community ~ help each other in an effort to survive this siege on us all. Which is exactly what you are doing by offering us the article you wrote. Again, Many Thanks.
11:48 PM on 03/05/2012
She was fortunate enough to be able to retrieve her personal belongings and to have volunteers to remove them from the property. Not everyone was given that right. I hope she finds justice soon.
10:56 PM on 03/05/2012
We have to stand up and fight! Please realize that we, the people can win this fight, start demanding answers, organize, write to your register of deeds, connect with each other...we can win. Here is what we did today in MA where one of the Senators is supporting a foreclosure bill to "clear" the titles...in other words to help banks get away with these crimes..but we won't let them off that easy:

MA Foreclosure Bill 830:
Please email/call Senator Michael Moore telling him that he was elected for the public office to represent the people, not the bankers who have committed the biggest fraud against this nation and its people!
email: Michael.Moore@masenate.gov
phone: (617) 722-1485

http://boston67.blog.com/mortgagefraudclosure/
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Suzanne O'Keeffe
03:46 AM on 03/06/2012
Great to know about that, boston 67! Activists here are pressing our Attorney General and Assembly to demand the banks prove clear chain of title before any loan mod or foreclosure. Here's one article that can help you press that point in your state: New Nevada law spurs big drop in home foreclosures http://articles.latimes.com/2011/dec/09/business/la-fi-nevada-foreclosure-20111210
10:34 PM on 03/05/2012
I am a mortgage geek, an auditor, and also one that successfully defeated the bank that fraudulently filed foreclosure against me. I've heard/seen/know about more criminal behavior by the banks than I care to. Every time I think I've "heard it all" I find the banks are incredibly creative in the ways they steal properties. If you need help fighting a bank, whether an attorney or homeowner, contact me at Glenn.bpia@gmail.com
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ACMSinc
08:49 PM on 03/05/2012
Nobody is safe ! The law of the Banksters ! Property rights are no more, rule of law is no more, clean titles is no more...Al Capone is saint! compare these Banksters!
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06:58 PM on 03/05/2012
Here are "official" and "unofficial" days it takes for foreclosure in certain states:

CA - 150 vs 1100 days.
NY - 400 vs 800
MD - 205 vs 600
CT - 300 vs 700
NJ - 450 vs 900.

Notice that all these absurdities are in rabidly pro-Obama states.
02:55 AM on 03/06/2012
So these differences are because of the state laws for foreclosures, I 'm assuming. Obama wouldn't control that. The governor &/or state congress would. Correct me if I'm wrong.
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07:12 AM on 03/06/2012
I think the entire foreclosure process was designed by the TBTF banks to slow their REO accumulations to the pace of actual sales. The FDIC and OCC may insist that lenders foreclose, but the Fed and Treasury have given the banks permission to "help struggling homeowners" by delaying the foreclosure process on purpose. The Ritters simply took advantage of programs that we created to help banks delay and HIDE THEIR LOSSES.

Still, the only victims here are TAXPAYERS and the PRUDENT. Everybody else in this disaster is a freakin' free rider, including every banker and borrower.
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okradingle
12:30 AM on 03/07/2012
So, you cherry pick certain states and then feign surprise that those certain states have a commonality? Notice how I started this sentence with notice?
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05:41 PM on 03/05/2012
Who is taking advantage of who??

NYTimes: Speculators Who Inflated Property Bubble to Get U.S. Loan Help: Mortgages
By Prashant Gopal - Mar 5, 2012 12:00 AM ET

"The Obama administration will extend mortgage assistance for the first time to investors who bought multiple homes before the market imploded, helping some speculators who drove up prices and inflated the housing bubble."

"Bhattacharya said he doesn’t understand why the government should be subsidizing workouts for property investors who are in the business of making money on their purchases. Vacancies are unlikely to increase if the houses go into foreclosure and are purchased by owner-occupants or new investors who fill them with tenants, he said."
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05:19 PM on 03/05/2012
"The Washington Post" reported a case study of just how busted the USA has become:

"The eviction from their million-dollar home could come at any moment. Keith and Janet Ritter have been bracing for it — and battling against it — almost from the moment they moved into the five-bedroom, 4,900-square-foot manse along the Potomac River in Fort Washington.

In five years, they have never made a mortgage payment, a fact that amazes even the most seasoned veterans of the foreclosure crisis.

The Ritters have kept the sheriff at bay by repeatedly filing for bankruptcy and by exploiting changes in Maryland’s laws designed to help delinquent homeowners avoid foreclosure.

Those efforts to protect homeowners have transformed Maryland’s foreclosure process from one of the country’s shortest to one of the longest. It now takes on average 634 days to complete a foreclosure in Maryland, compared with 132 days in Virginia".

Who is taking advantage of who??
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Ron Shook
06:18 PM on 03/05/2012
ynt,

So you equate the Ritters with Bertha Herrera? What a despicable argument. Go kiss a banker.
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ACMSinc
08:51 PM on 03/05/2012
You probably a Banker