Significant change is not easy, however the possibilities of taking small steps with a sense of urgency and a planned orchestrated approach can mean the difference between executing on successful change and creating an utter failure.
Learning to solve problems and work with people can be the best way to exhibit class. Remember: Your people skills are your social skills. Define the problem in terms of needs. Brainstorm possible solutions. Select the solution that will best meet everyone's needs.
Everything we think, say and do has an effect on everyone and everything else. This means that our thoughts and actions can lead to chaos and destruction as easily as they can to healing and friendship.