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Airline Customer Service

Connections Over Connectivity at 10,000 Feet: Creating Consistent Airline Customer Service

Christine Hannon | Posted 04.09.2014 | Business
Christine Hannon

The customer experience must be consistent in marketing, ticketing, gate operations, flying and baggage handling. Each interaction is an opportunity to turn that customer into a raving fan. Each interaction is an opportunity for one human being to be kind to and take care of another.

How to Solve Tricky Airline Customer Service Situations

U.S. News Travel | Posted 11.11.2013 | Travel
U.S. News Travel

Whether you're preparing for a short trip or a long holiday break, knowing the rules and strategizing accordingly can help you avoid major hassles, not to mention hefty change fees. Here are eight practical tips for handling tricky situations and winging it when things don't go your way.

The Customer Is Always Wrong

Ernan Roman | Posted 02.11.2012 | Business
Ernan Roman

Most airlines start from the assumption that customers who complain are probably wrong.

Which Airlines Keep Customers Waiting The Longest?

Posted 11.23.2011 | Travel

It's not just your imagination: Airlines really are keeping you on hold for minutes at a time. A new study reveals that 13 major US airlines keep t...