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Airline Travel

Why We Don't Complain About Airline Travel Anymore (And How To Avoid Disappointment This Holiday Season)

Jenny Darroch | Posted 11.23.2009 | Living

Read More: Holiday Travel, Vacations, Marketing Strategy, Customer Dissatisfaction, Airline Travel, Customer Satisfaction, Living News
Jenny Darroch

To close the gap between what customers expect and what they receive means to either improve delivery or lower customer expectations.

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Yes, I Found Everything I !@#!$# Wanted!

Fortune's Stanley Bing | Posted 11.16.2009 | Business

Read More: Business Life, Pet Peeves, Airport Stores, Airports, Business Travel, Airline Travel, Peeves, Business News
<i>Fortune</i>'s Stanley Bing

China is growing triple digits, Sarah Palin is topping the charts, winter is coming and my 401K is still under water. And none of these things bother me as much as the guys who run the stores at the airport.

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Northwest Pilots and the FAA: Snoozing? Cruising?

Fortune's Stanley Bing | Posted 10.29.2009 | Business

Read More: Federal Aviation Administration, Northwest Airlines, Faa, Snoozing Pilots, Airline Travel, Safety, Business News
<i>Fortune</i>'s Stanley Bing

The case of the Northwest Pilots keeps getting funnier and funnier. Of course, it wouldn't be one bit amusing if it had happened to me.

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Spectacular Product Failure of the Month

Fortune's Stanley Bing | Posted 08.13.2009 | Business

Read More: Business Life, Product Failures, Cobra Microport, Technology, Consumer Rage, Airline Travel, Business News
<i>Fortune</i>'s Stanley Bing

You rarely run into a product that immediately, spectacularly, flamboyantly, doesn't do what it was supposed to do right out of the box. You have to take your hat off to that kind of thing, really.

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The Scariest Little Flight Attendant

Fortune's Stanley Bing | Posted 06.26.2009 | Style

Read More: Obnoxious Interfaces, Jetblue, JFK Airport, Airline Travel, Style News
<i>Fortune</i>'s Stanley Bing

It's been a little while since I talked about the horrors of contemporary air travel. Either I've become so desensitized to the situation or it's gotten better in the last year or so, I don't know.

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Lean Times At United

Fortune's Stanley Bing | Posted 05.21.2009 | Business

Read More: Seating, Obesity, Civility, United Airlines, Airline Travel, United Changing Fat People, Business News
<i>Fortune</i>'s Stanley Bing

The bottom line on our bottoms is this: As a nation, we're getting fatter even as the space assigned to us on airplanes is getting smaller and smaller -- as their margins shrink too.

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Airline Fuel Surcharge Rip-Off... No Refunds

Blake Fleetwood | Posted 01.03.2009 | Business

Read More: Fuel Surcharges, Oil Prices, Airlines, Virgin Atlantic, Airline Tickets, Airline Travel, Energy, Christopher Elliott, Business News
Blake Fleetwood

When Airlines lower their fuel surcharges, they should offer a refund -- or at least credit -- to passengers who paid the fee earlier -- simply as a gesture of thanks and goodwill.

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A Rebuttal To The IT Department Blocking Bing

Fortune's Stanley Bing | Posted 04.17.2008 | Business

Read More: Consumerism, Bulls**T Jobs, Steve Ballmer, Microsoft, Ask Bing, Bernanke, Facebook, Stan O'Neal, Merrill Lynch, Bank Write Downs, Yahoo, Apple, Airline Travel, Hedge Fund Managers, American Airlines, Youtube, Business News
<i>Fortune</i>'s Stanley Bing

A social network? Us? Could that be? Every day we have as serious a discussion of current business-related events as the facts warrant!

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Airlines Slashing First-Class Seats

New York Times | Perry Garfinkel | Posted 03.28.2008 | Business

Read More: Travel, First-Class Seats, Business-Class Airlines, BusinessElite, Business-Class Seats, Business Class, Airline Travel, First Class, BusinessFirst, Business News

Remember when first-class seats meant the best on the plane? That's not always the case anymore. In the last decade, some airlines began eliminating ...

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