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American Customer Satisfaction Index

Survey: Newspapers Rate Worse Than Airlines In Customer Satisfaction

BusinessWeek | Jon Fine | Posted 06.20.2009 | Media

Read More: Newspapers Customer Satisfaction, Newspapers, American Customer Satisfaction Index, Airlines, Media News

The first quarter '09 Satisfaction Index data is out and can be seen in its entirety here. How did newspapers do? Not good. In fact, really not goo...

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Comcast Way Up In Cable Customer Service Survey

AP | DEBORAH YAO | Posted 06.19.2009 | Media

Read More: Comcast, Cable, American Customer Satisfaction Index, Cable Companies, Media News

PHILADELPHIA — Comcast Corp. showed the biggest gain in customer satisfaction among cable and satellite TV operators, a survey showed Tuesday. ...

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