Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.

The trick was simple, but it worked. By invoking cheesecake, we were reminded to take a step back and act from a place of calm, not agitation. And the results? Remarkable: happier clients, and two much more relaxed ladies.

Over 60 years after biting into an disappointing piece of candy, one Minnesota man is finally getting the sweet reward he felt he deserved. Dave Be...

One moment, please. ... Your call is important to us. .... A representative will be with you shortly. Annoyed yet? That's just a fraction of the...

Nothing puts people in a worse mood than having a problem with a product, except waiting on hold for hours with no sign of help or humanity. The A...

Poor customer service is killing business growth worldwide. No wonder businesses are struggling -- they are forgetting about listening to the very people that keep them in business to begin with!

We as consumers are too used to being treated like we are an inconvenience. In this economy, there are small businesses starving for work. There are people who take pride in what they do and there is a change happening.

Although we are more connected through technology than ever before, we have lost the art of discussion and personal acknowledgement. Our phones and our keyboards have become our anonymous mouthpieces.

As the retail sector struggles in the recession, stores and restaurants have apparently decided that employees are a dispensable expense.