Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.
The trick was simple, but it worked. By invoking cheesecake, we were reminded to take a step back and act from a place of calm, not agitation. And the results? Remarkable: happier clients, and two much more relaxed ladies.
Poor customer service is killing business growth worldwide. No wonder businesses are struggling -- they are forgetting about listening to the very people that keep them in business to begin with!
The bullets were on the house. A Winter Park, Fla., restaurant owner allegedly shot at two customers after they complained about the food and one of t...
There are large phone bills and then there are insane phone bills. Solenne San Jose, a woman from Pessac, in the Bordeaux region of France, received a...
A challenging combination of tighter wallets, new and evolving information channels, and rising customer expectations have created a complex consumer landscape that tests the ability of even the most seasoned chief customer experience officer.
Watching 17 porn films in four days would be an impressive feat for even the most avid flesh film fan. Watching five films in a span of 10 minutes is ...
We as consumers are too used to being treated like we are an inconvenience. In this economy, there are small businesses starving for work. There are people who take pride in what they do and there is a change happening.
THE Hagglerās column about a man whose Facebook account was hijacked by a sneaker-selling spammer provoked a lot of been-there e-mails, and some of ...
Facebook hacking is out of control. If user privacy and security is not strengthened, then Facebook should issue a bold warning on every page -- just like the cigarette companies do. "Warning! Facebook is not a secure site.
Leaving a phone unattended among friends can mean opening yourself up to being messed with in the form of ridiculous status updates, tweets or texts. ...
We've all been there. The company says it'll come at a certain time to set up your premium TV service. You reschedule your life so you can be home to ...
Robert Soule, 62, used to be a devoted Costco customer, spending nearly $10,000 a year on groceries, electronics and home furnishings at the big box d...
New technologies are empowering consumers in new ways. But there still is, and probably always will be, an awful lot of money to be made by banking on customer laziness, limited attention, stupidity and lack of options.
Has a company disappointed you with their lousy customer service or shoddy product? Or surprised you with their responsiveness, refund policy or gener...
Although we are more connected through technology than ever before, we have lost the art of discussion and personal acknowledgement. Our phones and our keyboards have become our anonymous mouthpieces.
Businesses today pacify their bottom line by hiring cheap and inexperienced labor and skimping on staff training. As a result, customer service is a quaint custom of the past and retail stores today don't realize that they are shooting themselves in the foot for short-term profitability.