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If we don't take responsibility for ourselves and our actions, if when we give our word it is as fleeting as a tweet, and we give ourselves permission to be unreliable, irresponsible, and flaky, then we are exactly that which we have been accused -- lazy and entitled.
Some people do change. Some people do break their bad habits and pick up better ones. However, this requires an action plan, and more -- it requires taking responsibility for implementing that plan, one step at a time.