Despite the criticism the line has received, Carnival has the opportunity to show great leadership in how it responds going forward. Here are five steps Carnival should take to improve its media problems.

MIAMI -- Carnival Corp. says all maritime interests must assist without question those in trouble at sea, a duty that would not include reimbursing th...

Carnival could have paid a lot more than $500 to its passengers. However, because it has such a stable business model and little regulatory pressure, Carnival can afford to brush this off as another minor incident and keep on sailing.

A company or a politician that chooses the "limited modified hangout" is disrespecting the public. Such a strategy seems to reflect the attitude conveyed by Jack Nicholson in the famous climactic trial scene in the movie, A Few Good Men: -- "You can't handle the truth!" Oh, yes, we can.

Most bosses have been skillfully coached to conduct themselves in public in ways where they appear to care about building trust despite how they may vary in actual leadership choices. Can there be a more management mantra than "build trust" with key constituents?

They may have been stranded aboard a busted cruise ship for five days with little food, broken sewage systems and no heat or air conditioning, but at ...