Communication Skills

4 Steps To Better Communication

Dr. John Grohol | Posted 10.06.2009 | Living


Dr. John Grohol

Communication either makes or breaks most relationships. You can improve your relationship today, right now, by putting into practice some of these tips for improving the communication in your relationship.

Learning from the Death of Eight: the Tradgedy of a "Perfect Mother"

SaraKay Smullens | Posted 09.10.2009 | Living


SaraKay Smullens

Any of us can be pushed over the edge. For life is neither easy nor fair. But one way to hang on, and beat any demons, despite it all, is communication with those you love.

How to Be Your Own Mediator: Disconnect the Reaction from the Person

Grande Lum | Posted 09.07.2009 | Living


Grande Lum

When you can distance yourself from your response, you separate the reaction from yourself.

How to be Your Own Mediator: Raise the Issue Swept Under the Rug

Grande Lum | Posted 09.01.2009 | Living


Grande Lum

Unlike a comedian who has to setup a punch line carefully and wait for the right beat, you can come back to an issue that happened hours, weeks and even years ago to work things out.

How to Be Your Own Mediator: Lower Your Boiling Point

Grande Lum | Posted 08.23.2009 | Living


Grande Lum

A mediator in a conflict can see people's temperatures rising and make choices to lower them immediately.

How To Be Your Own Mediator: Tell the Third Story

Grande Lum | Posted 08.13.2009 | Living


Grande Lum

In conflict, two people can view identity as a zero sum game. The more right you are; the more wrong I am. You can sense this mentality creeping into stories we tell ourselves and other people.

How to be Your Own Mediator: Tell the Story Twice

Grande Lum | Posted 08.07.2009 | Living


Grande Lum

Catch the ways you leave out the other person's perspective. Alter your actions by altering the stories you tell yourself and others.

How to Be Your Own Mediator: Empathize and Assert at the Same Time

Grande Lum | Posted 08.06.2009 | Living


Grande Lum

Feeling forced to choose to be assertive or empathetic is natural. Yet you may actually feel mixed and even desire to both assert and empathize.

How to be Your Own Mediator: It's Me Not You

Grande Lum | Posted 08.01.2009 | Living


Grande Lum

Identify your contribution to the conflict. By accepting your part and then taking responsibility, you give yourself the best chance possible for getting out of conflict.

Wall Street Lawyer on "The Positive Presumption"

Jim Luce | Posted 05.28.2009 | Business


Jim Luce

Meet Eugene Lee, a mid-level associate at a Top 40 law firm on Wall Street who succeeds in business by being real, honest, and kind. Good news.