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Conflict Management

Tear Down The Walls -- How to Use Demands as Clues

Grande Lum | Posted 01.29.2009 | Living

Read More: Negotiation, Negotiations, Communications, Conflict Management, Business, Happiness, Communication, Office Conflict, Fights, Conflict Resolution, Anger Management, Living News
Grande Lum

When you are surprised by your own flash of anger, you may not be fully conscious of your own desires. You may be missing the underlying needs that your own anger is revealing to you.

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Tear Down the Walls: How to Ease Into the Tough Topics

Grande Lum | Posted 12.15.2008 | Living

Read More: Dialogue, Negotiation, Lessons on Communication, Conflict Management, Conflict Resolution, Happiness, Communication, Living News
Grande Lum

No matter how well you ease into a tough topic, the person may still react strongly. Avoid using that reaction to blame the other party or as an excuse to not raise the issue at all.

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Tear Down the Walls: How to See Everyday Conflicts as Cross-Cultural

Grande Lum | Posted 12.11.2008 | Living

Read More: Mediation, Negotiations, Mediator, Relationships, Conflict, Cross-Cultural, Culture, Conflict Management, Communication, Living News
Grande Lum

If you are already scratching your head about the other person before you've even engaged with them, then you are missing something.

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Tear Down the Walls: How to Bring Curiosity into the Mix

Grande Lum | Posted 12.01.2008 | Living

Read More: Negotiations, Conflict Management, Relationships, Happiness, Mediation, Conversation, Communication, Living News
Grande Lum

As a mediator, I remember the power of asking the parties questions they would not ask each other. Anything a mediator can do, individuals can do on their own. Observe with fresh eyes.

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