iOS app Android app

Consumer Complaints

The CFPB Is Now a Consumer Complaint Clearinghouse: Will That Help Consumers?

Jack M. Guttentag | Posted 11.11.2014 | Business
Jack M. Guttentag

Markets for financial services often don't work well for consumers. The trial and error technique that consumers rely on in navigating many markets does not work well when transactions are large and infrequent. Financial firms that expect to see a customer only once may have little incentive to provide good service.

What Safeway Doesn't Want You To Know

Posted 12.21.2012 | Business

One of the country's largest supermarket chains doesn't seem to be learning its lesson. Following multiple lawsuits, failed inspections and an unde...

10 Ways To Retaliate Against Bad Customer Service

The Huffington Post | Alicia Ciccone | Posted 08.07.2012 | Money

Hell hath no fury like a customer scorned. We've all been there: that hour-long phone call with a customer service rep that concluded only with a d...

Catherine New

Scammers Prefer Electronic Prepaid 'Cash'

HuffingtonPost.com | Catherine New | Posted 08.01.2012 | Money

Move over, briefcase full of cash. Crooks' preferred method of payment these days is prepaid cards. Scammers are exploiting preloaded debit cards ...

Catherine New

Soon Public Can Read Consumer Complaints About Credit Cards

HuffingtonPost.com | Catherine New | Posted 06.19.2012 | Money

Call it the Yelp of the financial services world. Starting today, consumers can see complaints about credit card companies through an online Consu...

Watch Your Back! These Scams On The Rise

Reuters | Posted 06.11.2012 | Money

(The author is a Reuters contributor.) By Mitch Lipka April 12 (Reuters) - When it comes to large migrations of people ...

This Guy Wants To Hear Your Student Loan Complaints

AP | By DANIEL WAGNER | Posted 03.05.2012 | Money

WASHINGTON -- The government's new consumer protection agency started accepting complaints Monday about student loans. The Consumer Financial Protect...

10 Shady American Sectors

Posted 03.03.2012 | Business

Worried that contractor you're hiring to re-do your kitchen floor might be shady? You're not alone. The Better Business Bureau received the most i...

Americans Got A Little Bit Less Angry At Banks Last Year

Reuters | Posted 05.01.2012 | Business

* Complaints against banks drop 30 pct-BBB * Payday lender complaints rise * Banks facing new restrictions on consumer p...

Advancing Consumers' Interests

Richard Cordray | Posted 04.30.2012 | Money
Richard Cordray

We have heard story after story of consumers being hit with fees they did not expect and do not understand. We take these complaints very seriously.

The Rising Threat Of Identity Theft

Reuters | Posted 02.13.2014 | Business

WASHINGTON, Feb 28 (Reuters) - Identity theft and other scams cost Americans $1.52 billion last year, the Federal Trade Commission (FTC) said on Tue...

America's Most Fraud-Ridden States

24/7 Wall St. | Posted 06.06.2011 | Business

mericans are preyed upon. They either do not protect their own interests or the government does not do enough to prevent fraud and identify theft. Cl...

FTC Ranks The Top 9 Consumer Complaints Of 2010

The Huffington Post | Catharine Smith | Posted 05.25.2011 | Technology

The Federal Trade Commission has released its annual list of the top consumer complaints received in 2010. At the end of the year, the total of co...

Using IT to Fight Corruption and Inefficiency in India

Bhagwan Chowdhry | Posted 05.25.2011 | World
Bhagwan Chowdhry

There a new brilliant, simple, and effective consumer complaint program which has been designed and implemented in the Indian state of Andhra Pradesh. It is called "SMS Unhappy."

Top Ten Consumer Complaints: Consumer Federation of America

24/7 Wall St. | Posted 05.25.2011 | Business

The Consumer Federation of America has come out with its list of the top ten complaints for 2009 based on a survey conducted with the National Associ...

Debt Collectors Inspire The Most Complaints, Say Attorneys General

Posted 05.25.2011 | Business

More complaints were filed last year against debt collectors than any other industry, the National Association of Attorneys General announced Monday. ...

Complaints About Airlines on the Rise

AP | MARK SHERMAN | Posted 05.25.2011 | Business

WASHINGTON — Late flights and lost bags, to say nothing of higher fares, are making air travelers grumpy, an annual survey of airline quality sa...