It is the duality of individual-initiated and business-led courage that creates an optimal formula for progress. The courage to identify a pivot, and the freedom to be able to see that change through, is what's required to show up differently. And if you're lucky, like I am, that is exactly the culture of the company you work for. If you have that freedom, here are my recommendations to be courageous within it.
We are now living with an entire generation of disinterested store clerks, rude waiters, indifferent cable company operators and medical office staffs who frankly don't give a damn whether you ever cross their employer's doorway again. Does Best Buy really wonder why it's in bankruptcy? (Hint: Shoppers hate you.)