People often ask, "What happened to Pan Am?" It was the airline that rose the highest and had the farthest to fall. As you will see, there was not one single cause.
The man who endowed the Japanese with a passion for quality after the Second World War might appreciate the level of perfection his protégé Toyota now brings to the fine art of corporate self-destruction.
Fasten your seatbelts: in this three-part series, I'm going to tell you the story of the rise and fall of Pan Am, and perhaps you will benefit from hearing about the painful impact of the fall on its employees and how we survived this trauma.