Aside from offering an outlet for professional and amateur comedy writers to try new material, social media plays an increasing role in how we learn about crises and disasters -- and also how communications and PR pros must respond to the same mishaps.

Did we do everything right in response to the tragedies? No. But we're learning and applying what we've learned to our Best Practices so that as a company we can continue to get better at what we do, continue to improve our service to our customers and clients, and to always, always put people first.

While often fraught with communications challenges, CEO transitions should be considered a natural part of a company's life cycle and an important opportunity to build stakeholder trust.

Reputation will always continue to matter but for reasons that are less financially-based than in the past.

Through my work in support of product recalls, I have identified trends in both well-done and poorly done recalls that prompted me to offer these ten tips to businesses that may have to go through this process.

Testing a plan for the first time always has the potential for something going horribly wrong.

Shoes belong on your feet, not in your mouth, so use this list to make sure you get the best possible media training.

Imagine your organization becoming the target of a class action lawsuit alleging fraudulent marketing practices; or learning that it's the target of an investigation by a state attorney general.

This week's recall of at least 380 million eggs potentially contaminated by salmonella makes it clear that too many CEO's play ostrich about the possibility of a recall.