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Crisis Communications

Getting Up After You've Been Knocked Down

Melissa Schwartz | Posted 08.15.2014 | Media
Melissa Schwartz

While it is true that the internet lives forever, so does an individual's legacy. While the public may act as judge and jury during a media firestorm, the person who has been through the storm has the ability to chart his or her path to redemption.

Hot Mic Moments Are Nothing New

Melissa Schwartz | Posted 07.21.2014 | Media
Melissa Schwartz

Game changers? No. Embarrassing? Sure. But instead of a process story about an unforced error that did not affect any substantive narrative, don't we deserve to have the media focus on substance?

If I Were LeBron's PR Guy...

John P. David | Posted 07.09.2014 | Sports
John P. David

I don't know where James will play next season, but his current free agency offers an opportunity to make some amends to Cleveland fans, even if he decides to play elsewhere.

Disruptive Technology Merits Disruptive PR

John P. David | Posted 07.01.2014 | Media
John P. David

One of the big stories of the summer is the rise of ridesharing services. You may have heard of the major players (companies Uber and Lyft) or seen ...

Should the U.S. Have Google's 'Right to Be Forgotten' Too?

John P. David | Posted 08.02.2014 | Technology
John P. David

Google recently unveiled a system which enables citizens of the European Union to ask the search engine to remove results from its listings. The move comes in response to a landmark European Union court ruling which gave people there the "right to be forgotten."

Every Business Needs a Reputational Firewall

John P. David | Posted 07.16.2014 | Business
John P. David

In 2006, 60 Minutes aired a story about a famous, yet secretive hedge fund billionaire who was embroiled in a stock-shorting lawsuit. While the story ...

Why Not Even Olivia Pope Can Help Donald Sterling

Melissa Schwartz | Posted 06.28.2014 | Media
Melissa Schwartz

Aside from the obvious fact that Olivia would not be welcome at a Clippers game (the character is played by African American actress Kerry Washington), there are a few tips any crisis expert would have advised.

The 'Front Page Rule'

Melissa Schwartz | Posted 06.17.2014 | Media
Melissa Schwartz

Despite an organization's best efforts at reputation management, a nasty (or worse yet, entertaining) anecdote about leadership can go viral in an instant.

One Lesson We Must Learn From the Boston Marathon Bombing

J. Peter Donald | Posted 06.16.2014 | Crime
J. Peter Donald

Despite warnings and near-constant reminders, many governments and first-responder agencies haven't thought thoroughly about communicating with the public during a crisis. In fact, most haven't even written a crisis communications plan.

The Road to Redemption for Self Magazine

Melissa Schwartz | Posted 06.03.2014 | Media
Melissa Schwartz

Organizations should take note of Self's experience as they contemplate ways to engage consumers. Humor is a great way to stimulate curiosity, but it has its pitfalls.

Just Spell My Stock Symbol Right

John P. David | Posted 05.21.2014 | Business
John P. David

One day last week, my wife called me and she was aghast regarding the story of Josh Hardy, a seven-year-old cancer survivor from Virginia who is suffe...

Torment, Anger and Poor Communicating

Chris Komisarjevsky | Posted 03.16.2014 | Business
Chris Komisarjevsky

As we enter the second week of the search for Malaysian Airlines Flight MH370, we are hearing more and more questions raised about the ability of the ...

What Association "Power and Influence" Really Means in Washington

David K. Rehr | Posted 04.28.2014 | Business
David K. Rehr

I am not advocating that senior leaders of organizations take an oath of poverty. Instead, expenditures on CEO trappings are "opportunity costs" -- money that could be used for other purposes, including building your congressional reputation or industry image.

Sometimes You Have to Dig in and Play Rough

John P. David | Posted 04.23.2014 | Miami
John P. David

One doesn't typically equate Miami with prehistoric ruins, but today the city has a bona fide archaeological controversy on its hands. And while my knowledge of antiquities is best measured by how many times I have seen Raiders of the Lost Ark, I do know a good PR mess when I see one.

Online Image Repair: From 'Do Nothing' to 'Black Ops'

John P. David | Posted 04.08.2014 | Business
John P. David

Restaurants get bad reviews, businesses get slammed for poor customer service, and some people have Internet skeletons which inconveniently appear in search engine results. What does one do if this happens? The spectrum of solutions runs wide from "let it ride" to engaging in black ops activities.

Navigating the Waters of Bad Press

Gabrey Means | Posted 04.08.2014 | Small Business
Gabrey Means

Whether it's discontinuing their favorite product, having an ad campaign they find annoying or being in a line of business they don't support, there won't be an answer that satisfies them.

What Does the Source Say?

John P. David | Posted 03.17.2014 | Media
John P. David

If you are ever in a situation where you want to share sensitive information with a journalist, the most important rule (after calling a PR person to help you) is to set very clear ground rules about attribution before the conversation starts.

Coming Out About Rape and Crisis Connections

Scott Gessford | Posted 03.16.2014 | Gay Voices
Scott Gessford

Last summer, two guys raped me. They chose to have their way with me during a compromised state, and it was a traumatic experience made worse by their choices not to use condoms and not to take needed HIV medication. Thus began my disconnection.

Blackfish Backlash Continues

John P. David | Posted 02.15.2014 | Green
John P. David

From what I know about orca public relations, I think SeaWorld's got a big problem.

US Airways Kicks Blind Man Off Plane and Employs the 'Ostrich Strategy' to Public's Outrage

Reid Wegley | Posted 01.23.2014 | Business
Reid Wegley

I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?

Atlanta Burns With Anger: The Braves PR Disaster

Mark Pettit | Posted 01.23.2014 | Business
Mark Pettit

The news hit the city's ego like a bean ball to the noggin' -- and didn't even come with a brush back warning pitch.

Digital Reality Meets Jurassic Park

John P. David | Posted 01.23.2014 | Small Business
John P. David

Whether we like it or not, the digital world helps define who we are. It's best to address it now and prevent potential chaos.

Gulliver's Twitter

Michael Ramah | Posted 01.23.2014 | Business
Michael Ramah

As more of the marketing function is digitized, some consumers will always exploit their access and amplification to create needless trouble for the companies unfortunate enough to cross their paths. But no matter how hard, brands must always remember that whenever they sink to that level, they lose.

Communications and Obamacare: Promises Burned, Opportunities Missed

Liz Wainger | Posted 01.23.2014 | Business
Liz Wainger

The PR that preceded the launch of healthcare.gov reminds us just how important it is to make sure any communications effort does not get too far ahead of the product or cause being promoted. So how do you avoid the quagmire?

Catastrophic Success at Trader Joe's

John P. David | Posted 12.31.2013 | Miami
John P. David

High demand coupled with limited supply and poor delivery lead to backlash which can actually damage a brand. It almost never happens.