Crisis Communications

Last Night, I Dreamed That I Was Goldman Sachs' Social Media Manager...

April Rudin | Posted 05.14.2012

Read More: Goldman Sachs, Reputation, Goldman Sachs Bonuses, Crisis Communications, Online Reputation, Public Relations, Social Media, Google +, Linkedin, Twitter, Facebook, Blogging, Media News

One of the stories pinging around on the Internet a couple of weeks ago was Goldman Sachs' plan to hire a social media community manager. While most c...

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New Year, New CEOs: Breaking the News Is Neither the Beginning Nor the End

Matthew Harrington | Posted 03.06.2012

Read More: Ram Charan, Avon, Ibm, Company Leadership, Ceos, Communications, Crisis Communications, Edelman, Business News

While often fraught with communications challenges, CEO transitions should be considered a natural part of a company's life cycle and an important opportunity to build stakeholder trust.

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2012 Reputation Checklist

Dr. Leslie Gaines-Ross | Posted 02.22.2012

Read More: Bp, Reputation, Online Reputation, News Corp., Reputation Management, Weber Shandwick, Business Social Media, reputation.com, Business, Crisis Communications, Brands, 2012, Business News

Reputation will always continue to matter but for reasons that are less financially-based than in the past.

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3 Themes of Gov 2.0 L.A. 2012

Alan W. Silberberg | Posted 02.13.2012

Read More: Government, gov20la, Engagement, Gov 3.0, Mobile, Politics, Technology, Emergency Services, Alan W. Silberberg, Santa Monica, Social Media in Emergencies, Cloud, Government 2.0, Crisis Communications, Technology News

We are past the point where the "Gov 2.0" in our name does more than evoke recognition. It is time to focus not on the theoretical but on the practical.

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What to Do When Business Breaks Down: One Guy's Tale

April Rudin | Posted 11.08.2011

Read More: Social Media, David Heinemeier Hansson, Twitter, Campfire, Public Relations, Rework, Software, Basecamp, 37signals, Crisis Communications, Jason Fried, Ruby on Rails, Business, Communication, Technology, Customer Service, Technology News

Last year, a friend and trusted business colleague suggested that I read the book, Rework. I bought it without hesitation. The friend suggested the ...

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The Case for Culture

Brian Komar | Posted 05.25.2011

Read More: Crisis Communications, Culture, Politics News

Cultural change is often the dress rehearsal for political change. Or put in another way, political change is the final manifestation of cultural shifts that have already occurred.

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How to Repair a Damaged Online Reputation

Dorie Clark | Posted 05.25.2011

Read More: Google, Linkedin, Information, Tweet, Online Reputation, Negative Attacks, Online, Reputation Management, Twitter, Youtube, Crisis Communications, Facebook, Technology News

What can you do if your online reputation has been damaged, whether by others or your own mistakes? Here are four strategies to hasten your comeback.

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President Obama in Tucson: Yes, He (Still) Can

Eddie Reeves | Posted 05.25.2011

Read More: Leadership, Giffords, Speech, Tucson, Obama, Arizona, Communications Strategy, Crisis Communications, Politics News

At a time when we seem at greatest peril of ripping ourselves irreparably asunder, Barack Obama's deft rhetorical genius pulled us together yesterday in a way that perfectly symbolizes what the promise of America is all about.

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Bimbo of the Year Awards

Jonathan Bernstein | Posted 05.25.2011

Read More: PR Blunders, Media Relations, Crisis Management, Crisis Communications, Bimbo Awards, Public Relations, Media News

Here are some dumb public comments made during the year. The primary criterion is that the speaker causes the listener to believe exactly the opposite of what was said.

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We Are Generation Wiki

The Morningside Post | Posted 05.25.2011

Read More: United States, Columbia University, Crisis Communications, Wikileaks, Free Speech, America Online, Sms, House of Congress, State Department, Boston University, Gchat, Columbia, Carmen Sandiego, Yelp, Skype, College News

We are the first of our kind. We are interconnected collaborative creatures, and we like to share. We link and like, comment, post and poke. We Yelp when we're hungry, Skype when we're lonely and G-chat throughout the day.

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Former Intelligence Operative Talks About the Implications of WikiLeaks

Jonathan Bernstein | Posted 05.25.2011

Read More: Information Leaks, Security, Crisis Communications, Wikileaks, Public Relations, Information Security, Crisis-Management, World News

The ongoing release of formerly secret U.S. government documents by WikiLeaks has hit home with me on multiple fronts: as a former military intelligen...

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A Tale of Two Eras

Jonathan Bernstein | Posted 05.25.2011

Read More: Crisis Management, Crisis Communications, Public Relations, Crisis Intervention, Crisis Action, Technology News

When crises occur, someone is usually spewing the word via every available communications orifice -- Twitter, Facebook, YouTube, etc. -- ad infinitum. But most organizations don't engage in crisis response that quickly.

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Product Recalls -- Tips for Businesses, Media and Consumers

Jonathan Bernstein | Posted 05.25.2011

Read More: Recalls, Crisis Management, Media, Business, Crisis Communications, Public Relations, Business News

Through my work in support of product recalls, I have identified trends in both well-done and poorly done recalls that prompted me to offer these ten tips to businesses that may have to go through this process.

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Inside a Reporter's Mind -- A Scary Place

Jonathan Bernstein | Posted 05.25.2011

Read More: Journalists, Crisis Management, Media Relations, Crisis Communications, Public Relations, Journalism, Media News

Believe it or not, reporters would probably find it as scary to be in your mind as you would to be in theirs. The catch is that they're paid to be in yours and will do their best to get there.

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How to Fail at Crisis Response

Jonathan Bernstein | Posted 05.25.2011

Read More: Crisis Simulations, Crisis Management, Crisis Exercises, Crisis Testing, Crisis Communications, Crisis Plan, Risk Management, Business News

Testing a plan for the first time always has the potential for something going horribly wrong.

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How to Avoid Foot-in-Mouth Disease

Jonathan Bernstein | Posted 05.25.2011

Read More: Crisis Public Relations, Crisis Management, Crisis Communications, Media Training, Public Relations, Business News

Shoes belong on your feet, not in your mouth, so use this list to make sure you get the best possible media training.

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The C-Factor: How Credibility Plays a Role in Crisis Management

Jonathan Bernstein | Posted 05.25.2011

Read More: Reputation Management, Risk Management, Crisis Management, Crisis Communications, Corporate Public Relations, Business News

Imagine your organization becoming the target of a class action lawsuit alleging fraudulent marketing practices; or learning that it's the target of an investigation by a state attorney general.

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Egg Recall -- Don't Roll That Way

Jonathan Bernstein | Posted 05.25.2011

Read More: Recalls, Crisis Management, Egg Recall, Public Relations, Wright-County-Egg, Wright County Egg, Business, Egg-Recall, Crisis Communications, Business News

This week's recall of at least 380 million eggs potentially contaminated by salmonella makes it clear that too many CEO's play ostrich about the possibility of a recall.

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Icarus, Tiger and Chess: Behind the Scenes of Woods' Train Wreck

Robbie Vorhaus | Posted 05.25.2011

Read More: Img, Burson-Marsteller, Public Relations, Hill & Knowlton, Tiger Woods, Elin Nordegren, Barbro Holmberg, Icarus, Crisis Communications, Mark NeJame, Sports News

Like a big chess game, Tiger's advisors are desperately trying to figure out their next several moves. This is no longer a PR mess, it's a grim train wreck of epic proportions. What's happening behind the scenes?

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