Tanya Young Williams: ABC's Scandal Won't Fix Your Crisis But Judy Smith Can
Good Self/Bad Self beautifully intertwines practical self-help tools with riveting insight into some of Judy Smith's high-profile cases.
Good Self/Bad Self beautifully intertwines practical self-help tools with riveting insight into some of Judy Smith's high-profile cases.
The Huffington Post | Jessica Cumberbatch Anderson | Posted 04.09.2012
Our work dramas may never escalate to the heights that they do on ABC's new series "Scandal." On the first episode alone protagonist Olivia Pope, play...
Robert Levithan | Posted 05.12.2012
When faced with a new type of crisis, we often have to let ourselves be beginners and "not know" what we have not yet learned.
Ian I. Mitroff | Posted 05.07.2012
I have seen individuals and organizations of all types become trapped in the same disastrous pattern from which they rarely escape, or at least not completely unharmed.
Eric Dezenhall | Posted 01.14.2012
The Penn State scandal not only marks the end of Coach Joe Paterno's brilliant career, it is the death knell for the old crisis management canard that a good reputation is a bulwark against future bad news.
MeiMei Fox | Posted 01.09.2012
In honor of Veterans Day, here's a much-needed story about the courage, goodwill and valuable skills that our veterans have to offer our society.
Glenn Llopis | Posted 11.30.2011
As we near the one-year anniversary of the Chilean mine rescue, it's a good time to reflect on the lessons that event can teach Americans. Many of us are looking for a rescue of our own, from crisis after crisis. It's time for us to learn some lessons about leadership in the face of tremendous adversity - and from an apparently unlikely source.
Alan W. Silberberg | Posted 05.25.2011
The local emergency manager now has the power of a never ending flow of information at their fingertips that can be quickly siphoned and divided into necessary parts.
Inder Sidhu | Posted 05.25.2011
Think about the last time your organization faced a crisis: did it anticipate it before hand? Was it slow to implement change? Did your leaders vow afterward to react differently next time?
Wolfgang Danspeckgruber | Posted 05.25.2011
My career-long investigation into the best practices of crisis diplomacy has consistently led me to a singular and understated fact -- perception forms reality.
Jonathan Bernstein | Posted 05.25.2011
Tom Foolery recently retired from his 25 years of service to the House Ethics Committee, and categorically denies that his own behavior was under review at the time of his retirement.
Jonathan Bernstein | Posted 05.25.2011
Here are some dumb public comments made during the year. The primary criterion is that the speaker causes the listener to believe exactly the opposite of what was said.
Jonathan Bernstein | Posted 05.25.2011
The ongoing release of formerly secret U.S. government documents by WikiLeaks has hit home with me on multiple fronts: as a former military intelligen...
Trish Kinney | Posted 11.17.2011
Life recently pulled me up short and drop-kicked me straight up into the air. During the ensuing freefall, figuring out how to land on my feet became...
Jonathan Bernstein | Posted 05.25.2011
When crises occur, someone is usually spewing the word via every available communications orifice -- Twitter, Facebook, YouTube, etc. -- ad infinitum. But most organizations don't engage in crisis response that quickly.
Eric Dezenhall | Posted 05.25.2011
Bush's best option was to use this autobiography to certify who we already knew him to be. Of course, this wouldn't have worked amidst the vapors of Hope and Change. But in today's political climate, it certainly does.
Jonathan Bernstein | Posted 05.25.2011
Through my work in support of product recalls, I have identified trends in both well-done and poorly done recalls that prompted me to offer these ten tips to businesses that may have to go through this process.
Jonathan Bernstein | Posted 05.25.2011
Believe it or not, reporters would probably find it as scary to be in your mind as you would to be in theirs. The catch is that they're paid to be in yours and will do their best to get there.
Jonathan Bernstein | Posted 05.25.2011
Third World America is an excellent analysis of a crisis in progress -- what I have frequently called a slow burn crisis, one whose warning signs are all present if you look for them
Eric Dezenhall | Posted 05.25.2011
When the Crisis Vortex is done spinning, and a company accepts that it is not immoral to defend itself when nobody else will, redemption, however wobbly a vessel, is possible.
Jonathan Bernstein | Posted 05.25.2011
Testing a plan for the first time always has the potential for something going horribly wrong.
Ron Ashkenas | Posted 05.25.2011
Crises create new working patterns spontaneously, but without conscious effort, these innovations cannot be sustained. The crisis becomes a part of company's folklore, rather than lasting performance.
Jonathan Bernstein | Posted 05.25.2011
Shoes belong on your feet, not in your mouth, so use this list to make sure you get the best possible media training.
Jonathan Bernstein | Posted 05.25.2011
Imagine your organization becoming the target of a class action lawsuit alleging fraudulent marketing practices; or learning that it's the target of an investigation by a state attorney general.
Jonathan Bernstein | Posted 05.25.2011
This week's recall of at least 380 million eggs potentially contaminated by salmonella makes it clear that too many CEO's play ostrich about the possibility of a recall.
Tanya Young Williams | Posted 04.10.2012