To mitigate the damage and restore confidence, Sony Pictures executives need to develop a plan so this is unlikely to reoccur. While this is easier said than done, IT solutions are available to thwart hackers.
Uber has been in the news a lot lately. Unfortunately, most of the stories have been negative. From day one, Uber has had a target on its back because it provides a product that many believe is superior to established taxi and shuttle services.
As we read about the travails of General Motors and recent foreign-exchange scandals, it's difficult to explain the enduring and elusive challenge that companies and organizations seem to face: the importance of learning from past mistakes.
The days when companies could afford to focus inward during a crisis and wordsmith press releases are gone. This time, Home Depot's mistakes won't cause an immediate customer revolt, but those mistakes did tarnish the brand in the most subtle of ways.
Google recently unveiled a system which enables citizens of the European Union to ask the search engine to remove results from its listings. The move comes in response to a landmark European Union court ruling which gave people there the "right to be forgotten."
Restaurants get bad reviews, businesses get slammed for poor customer service, and some people have Internet skeletons which inconveniently appear in search engine results. What does one do if this happens? The spectrum of solutions runs wide from "let it ride" to engaging in black ops activities.
Everything that the nearly 6 million Atlantans experienced this week was both predictable and avoidable. That is what makes the C.Y.A., excuse-filled press conferences by Atlanta Mayor Kasim Reed and Georgia Governor Nathan Deal both infuriating and insulting.
With the advent and explosion of social media, most of us use this powerful tool to cocoon ourselves in our existing and unchallenged view of the world. As we catapult into 2014, perhaps the most important ballad we should play is "Where has all the critical thinking gone?"
Miley Cyrus is a PR genius, someone who is using the there-in-an instant media landscape to make visual statements as potent as the performance or video works you'll see showcased in your local Modern Art emporium.
Over the course of watching this series, I have come to realize that Olivia is a great example of a successful entrepreneur. Here is my list of the top five traits I believe businesswomen can learn from Olivia.
Recently, I took a look at the U.S. Air Force's policy toward responding to web postings. The document has been floating around for a while and has been widely cited by online reputation management consultants. I mainly agree with the assessment with a few exceptions.
While a I realize that business crisis management is usually not a life or death proposition, how a crisis is managed can have a profound impact on your companies bottom line, customer relationships and in some cases the very survival of your business.
Like much of Central America, Honduras on an active earthquake zone. Active volcanos, landslides, wildfires, and flooding threaten Honduras by land. Tsunamis, hurricanes, and storm surges threaten Honduras from the sea.
The Boston Marathon bombing was a very unhappy déjà vu for all of us involved with the Olympic Park Bombing in 1996. Not only was I conducting a photo shoot in the sound tower where the bomb was placed that night, I was on the crisis team that had to manage the aftermath of the explosion.