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Crisis Management

Home Depot's Sloppy Mistakes Tarnish Its Once Bold Brand

Kellie Cummings | Posted 09.25.2014 | Business
Kellie Cummings

The days when companies could afford to focus inward during a crisis and wordsmith press releases are gone. This time, Home Depot's mistakes won't cause an immediate customer revolt, but those mistakes did tarnish the brand in the most subtle of ways.

Jason Linkins

Lanny Davis Seems To Believe That Roger Goodell Has Been A Really Good Crisis Manager

HuffingtonPost.com | Jason Linkins | Posted 09.18.2014 | Politics

So there is someone willing to defend beleaguered NFL Commissioner Roger Goodell, and it turns out it's the guy who's willing to defend almost anyone ...

BP and the Cost of Reputational Debt

Harlan Loeb | Posted 08.11.2014 | Politics
Harlan Loeb

On Monday, the U.S. Supreme Court rejected BP's attempt to halt payments to affected businesses while the oil giant appeals its 2010 Gulf of Mexico di...

Should the U.S. Have Google's 'Right to Be Forgotten' Too?

John P. David | Posted 08.02.2014 | Technology
John P. David

Google recently unveiled a system which enables citizens of the European Union to ask the search engine to remove results from its listings. The move comes in response to a landmark European Union court ruling which gave people there the "right to be forgotten."

Sterling Scandal Winners and Losers

John P. David | Posted 07.02.2014 | Sports
John P. David

Winner: Swift Justice.

Online Image Repair: From 'Do Nothing' to 'Black Ops'

John P. David | Posted 04.08.2014 | Business
John P. David

Restaurants get bad reviews, businesses get slammed for poor customer service, and some people have Internet skeletons which inconveniently appear in search engine results. What does one do if this happens? The spectrum of solutions runs wide from "let it ride" to engaging in black ops activities.

The Only 3 Things Atlanta Mayor and Georgia Gov. Should Have Said, And 5 Things They Should Have Done

Kimberly Krautter | Posted 04.02.2014 | Politics
Kimberly Krautter

Everything that the nearly 6 million Atlantans experienced this week was both predictable and avoidable. That is what makes the C.Y.A., excuse-filled press conferences by Atlanta Mayor Kasim Reed and Georgia Governor Nathan Deal both infuriating and insulting.

Governance Challenge: The Board's Role in Crisis and Risk Management

Harlan Loeb | Posted 03.30.2014 | Business
Harlan Loeb

Challenging as it is, unprecedented risk creates a spur for change.

A Year of Critical Thinking in a Distracted World

Harlan Loeb | Posted 03.03.2014 | Education
Harlan Loeb

With the advent and explosion of social media, most of us use this powerful tool to cocoon ourselves in our existing and unchallenged view of the world. As we catapult into 2014, perhaps the most important ballad we should play is "Where has all the critical thinking gone?"

Miley Cyrus: PR Genius

Sal Cataldi | Posted 01.27.2014 | Entertainment
Sal Cataldi

Miley Cyrus is a PR genius, someone who is using the there-in-an instant media landscape to make visual statements as potent as the performance or video works you'll see showcased in your local Modern Art emporium.

Bullying of a Brand

John P. David | Posted 01.23.2014 | Sports
John P. David

At this stage of the controversy, it is very easy to pile-on and bash the Dolphins, but there's so much conflicting information out there, it's tricky to take a hard stance either way.

5 Things Every Working Woman Can Learn From Olivia Pope

TaKeysha Cheney | Posted 01.23.2014 | Women
TaKeysha Cheney

Over the course of watching this series, I have come to realize that Olivia is a great example of a successful entrepreneur. Here is my list of the top five traits I believe businesswomen can learn from Olivia.

All the Pretty Witches

Eric Dezenhall | Posted 01.23.2014 | Crime
Eric Dezenhall

In the vortex that swirls from today's media and legal climate, motivated authorities may not have enough to send you to jail, but they certainly have...

I'm Sort of Agreeing With the Air Force on Reputation Management

John P. David | Posted 12.03.2013 | Business
John P. David

Recently, I took a look at the U.S. Air Force's policy toward responding to web postings. The document has been floating around for a while and has been widely cited by online reputation management consultants. I mainly agree with the assessment with a few exceptions.

Step-by-Step Guide to Handling a Crisis on Social Media

Yaniv Masjedi | Posted 09.18.2013 | Small Business
Yaniv Masjedi

You wake up at 4 a.m. to the sound of your phone ringing off the hook. Your subconscious knows before your body can fully register: something is seriously wrong with your business.

Aviate, Navigate, Communicate: Business Crisis Management From a Pilots Perspective

Matthew Ricketts | Posted 09.09.2013 | Small Business
Matthew Ricketts

While a I realize that business crisis management is usually not a life or death proposition, how a crisis is managed can have a profound impact on your companies bottom line, customer relationships and in some cases the very survival of your business.

Honduras Is a Disaster Waiting to Happen

Pablo Manriquez | Posted 07.24.2013 | Latino Voices
Pablo Manriquez

Like much of Central America, Honduras on an active earthquake zone. Active volcanos, landslides, wildfires, and flooding threaten Honduras by land. Tsunamis, hurricanes, and storm surges threaten Honduras from the sea.

In a Crisis, Work the Plan But Skip the Media Lynching

Kimberly Krautter | Posted 06.17.2013 | Crime
Kimberly Krautter

The Boston Marathon bombing was a very unhappy déjà vu for all of us involved with the Olympic Park Bombing in 1996. Not only was I conducting a photo shoot in the sound tower where the bomb was placed that night, I was on the crisis team that had to manage the aftermath of the explosion.

Again. Really?

Abby Sims | Posted 06.12.2013 | Sports
Abby Sims

Where was the Rutgers administration during the unfolding of Penn State's Sandusky scandal? Certainly a far worse tragedy, but the lessons were there, once again, to be learned.

Crisis Management Clichés Meet Hard Facts in Robert Menendez Case

Steven Schlein | Posted 04.28.2013 | Politics
Steven Schlein

Menendez is facing ethical, political and potential legal issues that will not go away because he holds a news conference. What particular thing should he get ahead of? What particular thing should he apologize for?

Carnival's Crisis Mismanagement -- Déjà Vu All Over Again

Lanny Davis | Posted 04.23.2013 | Business
Lanny Davis

A company or a politician that chooses the "limited modified hangout" is disrespecting the public. Such a strategy seems to reflect the attitude conveyed by Jack Nicholson in the famous climactic trial scene in the movie, A Few Good Men: -- "You can't handle the truth!" Oh, yes, we can.

Scandal Is Scandalous

Daniel Hill | Posted 04.14.2013 | Entertainment
Daniel Hill

My real-life experiences running a Washington, D.C. crisis firm are less entertaining than those of Olivia Pope, but my work requires more intellect and integrity, and is far more rewarding.

10 Reasons Why You Should Be Using Social Media to Communicate With Employees

Paula Berg | Posted 04.14.2013 | Denver
Paula Berg

Nearly half of all U.S. companies still ban workers from using social networking sites like Twitter, Facebook and LinkedIn while on the job.

Why Managing Scandals Is Different Now

Eric Dezenhall | Posted 01.16.2013 | Media
Eric Dezenhall

Whenever a mess like the General David Petraeus affair blows up, I am asked by friends, acquaintances, students and journalists to handicap the state of play. The challenge is that no matter how hard I try, I'm lucky if I can get across one semi-cogent sound bite or bottom-line conclusion in most exchanges.

The Fall of a Four Star

John Weber | Posted 01.13.2013 | Politics
John Weber

How foolish it all looks. The sudden resignation. The photos of the "other woman," grinning as she shakes hands with the once-esteemed Four Star General. Senior members of congressional intelligence committees outraged that they weren't informed of an FBI investigation into the Director of the CIA.