iPhone app iPad app Android phone app Android tablet app

Customer

United Airlines Holds Plane So Passenger Can Say Goodbye To His Dying Mother

Christopher Elliott | Posted 05.06.2013 | Travel
Read More: Plane, Video, Dying, Mother, Service, United Airlines, United Airlines Holds Plane, Kerry Drake United Airlines, Hold, Customer, Travel News
Christopher Elliott

As it turns out, United flight 667 was delayed leaving San Francisco. Drake was visibly distraught. You can't prepare for a moment like this, but now came the very real possibility that he wouldn't have chance to see his mother before she passed away.

Read Whole Story

Facebook Marketing When Your Product (Like Electricity) Is Not Inherently Viral

Seyi Fabode | Posted 04.29.2013 | Technology
Read More: Customer, Brand, Social Network, Social Media, Social Startups, Facebook IPO, Social Media Tips, Facebook Advertising, Startups, Facebook, Power2switch, Social Media Marketing, Technology News
Seyi Fabode

I've looked at all of our Facebook posts from the last two years, selected top performing ones and highlighted commonalities or trends in virality, organic sharing, likes and comments. For startups with next to no budget, Facebook marketing lessons with real numbers like this are hard to find.

Read Whole Story

5 Ways Airlines Can Improve Customer Service Now

Christopher Elliott | Posted 04.27.2013 | Travel
Read More: Complaint, Legroom, Customer, EU 261, Service, Airline, Travel News
Christopher Elliott

Let's face it, airlines aren't exactly known for their outstanding customer service. They haven't been for years. But what can airlines, which are currently enjoying record profits, do right now to improve their service? Here are five steps that would cost virtually nothing.

Read Whole Story

'Trust, But Verify' Creditworthiness

Mary Ellen Biery | Posted 02.13.2013 | Small Business
Read More: Credit, Default, Risk Management, Customer, Supplier, Business, Risk, Vendor, Small Business News
Mary Ellen Biery

More than four years after the peak of the U.S. financial crisis, bankers, businesses and borrowers still remain cautious about their exposure to risk.

Read Whole Story

PHOTOS: The Shopkeepers Of Tokyo

Thomas Shomaker | Posted 10.16.2012 | Travel
Read More: Kitchen Town, Service, Ueno, Electric Town, Traditional, Customer, Tokyo, Japan, Customer Service, Thomas Shomaker, Akihabara, Asakusa, Slideexpand, International Destinations, Destinations, Travel Blogs, Japan Travel, Travel News
Thomas Shomaker

Anyone visiting Japan for the first time will quickly realize that the shopping experience is something special.

Read Whole Story

Groupon Rewards Program: The Top 3 Things Merchants Misunderstand

Seth Priebatsch | Posted 12.20.2011 | Small Business
Read More: Customer Loyalty, Small Business, Groupon IPO, Daily Deals, Groupon Rewards, Groupon, Startup, Startups, Merchants, Levelup, Customer, Scvngr, Technology, Small Business Marketing, Small Business News
Seth Priebatsch

Never one for subtle movements, Groupon's come out swinging at loyalty. Unfortunately for Groupon, just shouting "loyalty" a bunch of times doesn't make it true. My message to merchants is this: Don't fall for this latest daily deal [Grou]Ponzi scheme.

Read Whole Story

What's in a Twitter Name? That Which We Call a Customer...

Brett King | Posted 05.25.2011 | Business
Read More: Profile, Hsbc, Knowledge, Behavior, Analytics, Twitter, Marketing, Point of View, Customer, Kyc, Business Intelligence, Facebook, Business News
Brett King

Why is it that there are banks who won't let me open an account unless I have a home telephone number, and yet in respect to mechanisms I use more frequently, namely FB and Twitter, they ignore me?

Read Whole Story

Goodbye, Consumer

Mike Bonifer | Posted 05.25.2011 | Business
Read More: Communication, Marketing, Consumer, Mike Bonifer, Customer, Gamechangers, Branding, Improvisation for Business, Wurskuche, Business News
Mike Bonifer

In a sustainable economy, how we roll is going to be much more important than how much we roll.

Read Whole Story

Customer Channel Intensity

Brett King | Posted 05.25.2011 | Technology
Read More: Department, Mortgage, Channel, Revenue, Banking, Retail, Journey, Customer, Intensity, Metrics, Eps, Stock-Price, Technology News
Brett King

We all recognize that a total channel, total relationship, total profitability view of the customer is essential moving forward for retail banking. So...

Read Whole Story

Open Source Banking: Innovating despite banks who remain out of touch

Brett King | Posted 05.25.2011 | Business
Read More: Applications, Experience, Service, Rapid, Banking, Open Source, Software, Iphone, Innovation, Point-of-Impact, Customer, Ipad, Business News
Brett King

Since writing BANK 2.0 I've been meeting constantly with banks who either have such huge organizational barriers to rapid innovation or conceptually s...

Read Whole Story