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Customer

How Customer Service and Sales Are Forever Connected

Ian Altman | Posted 07.24.2014 | Business
Ian Altman

Last week, the Internet was a buzz with the recording between Ryan Block, former CEO of Engadget, and the representative from Comcast. Mr. Block and his wife called to terminate their Comcast service.

How to Find the ROI in Social

Ted Rubin | Posted 07.19.2014 | Business
Ted Rubin

In the world of coordinated creation of social media stories, there's typically two kinds of success, or ROI, on social campaigns -- Cost Mitigation and Sales Increase.

Smart Entrepreneurs Know Customer Buying Moments

Marty Zwilling | Posted 07.21.2014 | Business
Marty Zwilling

Today's customers are much more in control of their buying decision, as they have more choices and more information than ever before. Almost instantly...

Relational Leadership: Where Relationships Lead and Capital Follows

Robert Hall | Posted 08.25.2014 | Business
Robert Hall

We have transient customers, served by transient employees, working for transient leaders, owned by transient shareholders. Disengagement is overpowering today's leaders.

What Motivates Customers to Focus on Price

Ian Altman | Posted 08.11.2014 | Business
Ian Altman

The most common opponent to which business sellers lose deals is status quo. Getting a seller to consider alternatives requires research, strategy, and hard work. In contrast, selling on price is easy.

The Annoying Truth That Will Grow Your Business

Ian Altman | Posted 08.04.2014 | Business
Ian Altman

I was speaking to a group of Chief Executive Officers (CEOs) and Managing Directors (MDs) of various companies in the United Kingdom recently. We we...

There's a Time and a Place for Everything

Susan Wilson Solovic | Posted 04.06.2014 | Business
Susan Wilson Solovic

If you've seen The Wolf of Wall Street, you probably wouldn't be surprised to know it holds the record for the number of "F" bombs during a movie -- 5...

How to Increase Holiday Sales

Deborah Sweeney | Posted 02.05.2014 | Business
Deborah Sweeney

By taking a proactive approach to your sales department, you can ensure your company profits from holiday spending frenzies and gains a new, loyal customer base in the process.

Seeking Better Returns: Staying True to 'Corporate Character' Means Realizing That Trust Is Not Transactional

Dov Seidman | Posted 02.01.2014 | Business
Dov Seidman

We are moving deeper into an era when consumers have unprecedented visibility into shop floors and board rooms, and that gives new relevance to a time-honored truth: Trust is not transactional.

Make Me an Offer I Can't Refuse

MaryEllen Tribby | Posted 01.23.2014 | Business
MaryEllen Tribby

It is vital that an entrepreneur understand how to create an offer. Here's why: A good offer can easily double response rates. A bad or botched offer can easily kill a campaign that would otherwise be profitable.

Customers: Not Always Right, But That Doesn't Matter!

Daniel Newman | Posted 11.17.2013 | Small Business
Daniel Newman

Whether the dissonance is small or large, organizations exist to meet their customers needs and ones that do it better tend to have greater retention rates because satisfied customers are unequivocally the best marketing on the planet.

Does The TSA Give You Good Service? (POLL)

Christopher Elliott | Posted 10.08.2013 | Travel
Christopher Elliott

Like most Americans, Jim Davies thinks the Transportation Security Administration might benefit from top-to-bottom reform.

United Airlines Holds Plane So Passenger Can Say Goodbye To His Dying Mother

Christopher Elliott | Posted 05.06.2013 | Travel
Christopher Elliott

As it turns out, United flight 667 was delayed leaving San Francisco. Drake was visibly distraught. You can't prepare for a moment like this, but now came the very real possibility that he wouldn't have chance to see his mother before she passed away.

Facebook Marketing When Your Product (Like Electricity) Is Not Inherently Viral

Seyi Fabode | Posted 04.29.2013 | Technology
Seyi Fabode

I've looked at all of our Facebook posts from the last two years, selected top performing ones and highlighted commonalities or trends in virality, organic sharing, likes and comments. For startups with next to no budget, Facebook marketing lessons with real numbers like this are hard to find.

5 Ways Airlines Can Improve Customer Service Now

Christopher Elliott | Posted 04.27.2013 | Travel
Christopher Elliott

Let's face it, airlines aren't exactly known for their outstanding customer service. They haven't been for years. But what can airlines, which are currently enjoying record profits, do right now to improve their service? Here are five steps that would cost virtually nothing.

'Trust, But Verify' Creditworthiness

Mary Ellen Biery | Posted 02.13.2013 | Small Business
Mary Ellen Biery

More than four years after the peak of the U.S. financial crisis, bankers, businesses and borrowers still remain cautious about their exposure to risk.

PHOTOS: The Shopkeepers Of Tokyo

Thomas Shomaker | Posted 10.16.2012 | Travel
Thomas Shomaker

Anyone visiting Japan for the first time will quickly realize that the shopping experience is something special.

Groupon Rewards Program: The Top 3 Things Merchants Misunderstand

Seth Priebatsch | Posted 12.20.2011 | Small Business
Seth Priebatsch

Never one for subtle movements, Groupon's come out swinging at loyalty. Unfortunately for Groupon, just shouting "loyalty" a bunch of times doesn't make it true. My message to merchants is this: Don't fall for this latest daily deal [Grou]Ponzi scheme.

What's in a Twitter Name? That Which We Call a Customer...

Brett King | Posted 05.25.2011 | Business
Brett King

Why is it that there are banks who won't let me open an account unless I have a home telephone number, and yet in respect to mechanisms I use more frequently, namely FB and Twitter, they ignore me?

Goodbye, Consumer

Mike Bonifer | Posted 05.25.2011 | Business
Mike Bonifer

In a sustainable economy, how we roll is going to be much more important than how much we roll.

Customer Channel Intensity

Brett King | Posted 05.25.2011 | Technology
Brett King

We all recognize that a total channel, total relationship, total profitability view of the customer is essential moving forward for retail banking. So...

Open Source Banking: Innovating despite banks who remain out of touch

Brett King | Posted 05.25.2011 | Business
Brett King

Since writing BANK 2.0 I've been meeting constantly with banks who either have such huge organizational barriers to rapid innovation or conceptually s...