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Customer Relations

Twitter: Should You Have Multiple Accounts or Use Lists?

Pamela Poole | Posted 04.14.2012 | Fifty
Read More: Social Media, Twitter, Online Reputation, E-Reputation, Customer Relations, Twitter Advice, Twitter Best Practices, Twitter Tips, Twitter Lists, Fifty News
Pamela Poole

If your Twitter account is listed by other people, it's good for your reputation. If you're on many lists, it adds to your credibility in your area of expertise or niche.

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Suggestion Box? What Suggestion Box?

Eric Yaverbaum | Posted 11.15.2011 | Business
Read More: Customer Social Media, Business Social Media, Bad Public Relations, Social Media Pr, Social Media Business, Customer Relations, Public Relations, Twitter Business, FB Business, Business News
Eric Yaverbaum

The days of dropping comments into a box are long gone. Now, someone can go right on Facebook or Twitter and be in charge of a company's brand. They can make or break how people perceive a company in a very short period of time.



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Entrepreneurs Reveal the Secrets of Market Research (and Ice Cream)

Matt Cohen | Posted 10.15.2011 | Business
Read More: Market Research, Ben & Jerry's, Entrepreneurs, Small Business, Market Research Tips, Market Research Advice, Customer Relations, Business News
Matt Cohen

If you had been putting together a survey about ice cream, would your list of demographic and psychographic questions have included a question of when people eat ice cream?

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