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Customer Relations

What Is the Cost of a Bad Hire?

The University of Central Florida Forum | Posted 12.08.2014 | College
The University of Central Florida Forum

What is the cost of a bad hire? How much does the "bottom line" suffer when a new hire has difficulty acclimating and functioning in a team environment?

When Social Media Doesn't Matter: Four Reasons to Tune Out Feedback

Edward Muzio | Posted 11.16.2014 | Business
Edward Muzio

My point here is that in many situations, feedback -- be it the useful and actionable kind, the social media kind, or both -- isn't actually productive at all.

Twitter: Should You Have Multiple Accounts or Use Lists?

Pamela Poole | Posted 04.14.2012 | Fifty
Pamela Poole

If your Twitter account is listed by other people, it's good for your reputation. If you're on many lists, it adds to your credibility in your area of expertise or niche.

Suggestion Box? What Suggestion Box?

Eric Yaverbaum | Posted 11.15.2011 | Business
Eric Yaverbaum

The days of dropping comments into a box are long gone. Now, someone can go right on Facebook or Twitter and be in charge of a company's brand. They can make or break how people perceive a company in a very short period of time.



Entrepreneurs Reveal the Secrets of Market Research (and Ice Cream)

Matt Cohen | Posted 10.15.2011 | Business
Matt Cohen

If you had been putting together a survey about ice cream, would your list of demographic and psychographic questions have included a question of when people eat ice cream?