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Customer Reviews

Customer Service: The New Proactive Marketing

Hulya Aksu | Posted 03.26.2013 | Business
Read More: Small Business, Customer Service, Customer Reviews, Customer Service Marketing, Bad Customer Service, Customer Service Tips, Business News
Hulya Aksu

Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.

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Using Customer Reviews as a Marketing Opportunity

Hulya Aksu | Posted 04.08.2013 | Small Business
Read More: Social Media Marketing, Local Business, Business Review, Small Business, Customer Reviews Marketing, Online Reviews, Customer Reviews, Small Business News
Hulya Aksu

The best marketing starts with what's already in front of you. Focus your energy and attention on the method that gives you the actual customers. If it sounds easy, it's because it is.

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Direct Ways to Get More Reviews, Blissful Travel and Great Clients

Melody Stevens | Posted 01.27.2013 | Small Business
Read More: Traveling for Business, Business Tips, Positive Book Reviews, Amazon Book Reviews, Customer Reviews, Book Reviews, Business Travel, New Business Clients, Business Clients, Entrepreneur Tips, Small Business News
Melody Stevens

With so many business people writing books, accepting out-of-area speaking engagements, and seeking more ideal clients, time is of the essence. With that in mind, below are three common wishes for today's busy entrepreneurs.

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Amazon Warfare: Stuffing the Customer-Review Box

Paul Raeburn | Posted 12.04.2012 | Media
Read More: Book Publicity, Book Publicists, Intactivists, Online Book Publicity, Customer Reviews, Amazon Customer Reviews, Anti-Circumcision, Media, Publicity, Amazon, Media News
Paul Raeburn

Last week, Joya Banerjee published a distressing account at Slate of an anti-circumcision fringe group's efforts to bury a book about the AIDS epidemic under a pile of blistering customer reviews. It seems the tactic worked.

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10 Things Amazon Doesn't Want You To Know

SmartMoney | Quentin Fottrell | Posted 06.25.2012 | Home
Read More: Amazon.com, Amazon Fire, Kindle Fire, Customer Reviews, Amazon Kindle, Online Shopping, Ebooks, Amazon Shopping, Ipad, Amazon, Home News

SmartMoney.com: What every shopper should know about the world's largest online retailer. 1. "Take our customer reviews with a grain of salt." ...

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Managing Online Customer Feedback: 5 Things You Need To Know

The Huffington Post/AOL Small Business | Julia L. Rogers | Posted 08.24.2011 | Small Business
Read More: 5 Things You Need to Know, Online Feedback, Twitter, Online Reviews, Customer Feedback, Customer Reviews, Yelp, Facebook, Customer Complaints, Customer Service, Small Business News

The customer is always right. And with the proliferation of online customer feedback in recent years, now he has a big, public megaphone. Positive com...

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How To Deal With Online Critics

Luther Lowe | Posted 05.25.2011 | Business
Read More: New York Times, Yelp, Online Reviews, Social Media, Small Business, Small Business America, Internet, Customer Reviews, Customers, Customer-Complaints, Video, Business News
Luther Lowe

It's never easy to read negative things about your business on the Internet. Here's some advice on how to respond when it happens.

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