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Customer Service

How Uber Has Thrown Traditional Taxi Services Under the Bus

Richard Owen | Posted 09.17.2014 | Business
Richard Owen

While Uber's technology connects people with cars to people who need rides, it's not the technology per se that's driving the customer satisfaction that's in turn fueling trial, adoption and loyalty. Rather, it's the customer experience that the technology facilitates and delivers on reliably.

Uncommon Customer Experience

Myles Bristowe | Posted 09.15.2014 | Business
Myles Bristowe

The greatest of marketing masters will tell you they've earned their stripes by learning from their biggest mistakes. At least that's what the honest ones will tell you. We don't always get the results we want, so we learn our lessons.

Ten Ways to be a Mythic Content Whisperer

Lee Traupel | Posted 09.12.2014 | Business
Lee Traupel

Rule #1 - blog with the absolute best content you can produce, don't waste valuable time or resources on social media until your business has 30-50 blog posts completed.

What To Do When Your Best And Oldest Customer Isn't Happy

Gregory P. Demetriou | Posted 09.11.2014 | Small Business
Gregory P. Demetriou

You have a long relationship with this customer and it is exactly at this time they need to know that you're genuinely upset with whatever has developed. You need to take a breath before you engage with customer or staff. You also need to understand that giving up completely to whatever demands are made and make the situation go away is not always necessary.

5 Key Tactics for Improving Your Marketing Platform Strategy

Lee Traupel | Posted 09.13.2014 | Business
Lee Traupel

Every business today, regardless of size needs a marketing platform strategy to get your content "heard" on the right social channel.

Serious About Business? Then Get Serious About Business Meals

Piero Selvaggio | Posted 09.05.2014 | Small Business
Piero Selvaggio

When you have a business meal at a restaurant, it is not simply to satisfy hunger. A restaurant acts as a live theater for your meal, and this is especially important for business.

Standout by 'Liking' Them Before They 'Like' You -- It's Basic #RonR!

Ted Rubin | Posted 09.03.2014 | Business
Ted Rubin

I am confused. Every day brands and marketers are spending millions trying to get you to use, keep using, and share that you love their brands.

How to Redefine Your Marketing Strategy in Today's Tech Drenched World

Lee Traupel | Posted 08.29.2014 | Business
Lee Traupel

"There's many a slip twixt cup and the lip" is erroneously attributed to Shakespeare throughout history. The origins can be traced back to Greek myth...

How do you Define a Social Business?

Ted Rubin | Posted 08.28.2014 | Business
Ted Rubin

Stop thinking in terms of silos of information and people, and start thinking about ways to connect everyone.

3D: The Future of Customer Service

Sanjay J. Patel | Posted 08.26.2014 | Technology
Sanjay J. Patel

The transition to 3D customer service is inevitable because there is so much experiential value-add that it can provide.

Getting Attention in Today's Social Media Tower of Babel

Lee Traupel | Posted 09.02.2014 | Business
Lee Traupel

One of our greatest challenges working with clients is getting their attention, let alone their target market demographics. Some see this shiny mark...

Marcia

Marcia Liss | Posted 08.22.2014 | Comedy
Marcia Liss

...

LGBT Customers On Their Experiences With Anti-Gay Discrimination At Restaurants, Businesses

The Huffington Post | Curtis M. Wong | Posted 08.21.2014 | Gay Voices

In 2012, Chick-fil-A President Dan Cathy sparked a media firestorm after arguing in defense of his fast food chain's support of "the biblical definiti...

The 6 Things You Need to Know to Be Great in Business

Mark Cuban | Posted 09.11.2014 | Business
Mark Cuban

There are no shortcuts in business. In order to be successful there are some things that you must know. These are not all of them by a long shot, but IMHO they are 6 of the most important.

Guy Pranks Cable Company In The Best Way

The Huffington Post | Carol Hartsell | Posted 08.14.2014 | Comedy

Sure we all like to complain about customer service, and for good reason. But have you ever called up a company strictly for the purpose of saying, "H...

The Customer Is Mostly Wrong

Gregory Ciotti | Posted 08.12.2014 | Business
Gregory Ciotti

One of the more iconic phrases in customer service is "give 'em the pickle," drawn from a story by Bob Farrell regarding an unhappy customer who couldn't get extra pickles for his hamburger.

Customer Service Will Be Awful in 2028

Chris Peak | Posted 08.08.2014 | Comedy
Chris Peak

Be prepared is all I'm saying. Customer service, circa 2028 will be like Thunderdome.

The CEO and the Waitress

Steven Crandell | Posted 08.08.2014 | Business
Steven Crandell

"I just got a call from the day care center, and my two-year-old is sick. I have to go. Would...?" The raised eyebrow of one CEO said it all. They had worked hard to carve 60 minutes out of their schedules to begin discussions on a merger. Now this.

Remembering to Give a Positive Review

Andrew Benkovic | Posted 08.07.2014 | Business
Andrew Benkovic

The other day I went to make a reservation at one of my favorite chain-restaurants. It was a Saturday and there are times that the restaurant can be c...

5 Reasons Why You Should Admire Comcast

Gene Marks | Posted 08.06.2014 | Small Business
Gene Marks

I recognize Comcast's shortcomings. But as a guy running a small tech company I also have to admit something: I admire Comcast. And you should too. For a few good reasons.

How You Answer 3 Questions Will Determine Your Leadership Success

J V Crum III | Posted 08.05.2014 | Business
J V Crum III

I began the month July by celebrating the Entrepreneurial Freedom we enjoy in the United States. Throughout the month, I highlighted Socially Cons...

Why Customer Service People Still Give Terrible Customer Service

Lisa Earle McLeod | Posted 08.04.2014 | Business
Lisa Earle McLeod

No ma'am, you cannot speak to my supervisor. No ma'am, I don't even have the number for a supervisor. No ma'am, there is nothing you can do to improve...

Marketing Prerequisites for Businesses in the Billion Dollar Age

Lee Traupel | Posted 09.02.2014 | Small Business
Lee Traupel

Digital silos are collapsing right in front of us. Today's social curated, lean, API-hungry businesses built at the blurred intersection of design and user experience are forcing CMOs and CEOs to adjust their marketing strategy accordingly.

Customer Service: There Is Only ONE Way

Hans Hickler | Posted 07.31.2014 | Business
Hans Hickler

Should you choose to differentiate yourself on the basis of service, then it has got to be about commitment and passion for the customer. As soon as the customer sees tradeoffs in customer service, then you have lost your differentiation on that front.

What's In Your Family Recipe? Seven Ways To Set Your Family Business Apart From The Competition

Frank Stefano, Sr. | Posted 07.29.2014 | Small Business
Frank Stefano, Sr.

Here are seven ways to set your small family-run business apart from the competition.