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Customer Service

N.O.P.E.: National Organization of Pissed Off Elders

Jim Selman | Posted 10.26.2009 | Living

Read More: Aging, Social Security, Elders, Drag Race, Bureaucrats, Power, Capitalism, Common Sense, Compassion, Ideology, Decency, Politics, Scooters, Freedom, Principles, Slogan, Goodwill, Customer Service, Nope, Zoomers, Sex, Living News
Jim Selman

I want to create a new organization to stamp out stupidity and indifference and restore common decency and goodwill into society. I think I'll call it the National Organization of Pissed-Off Elders (N.O.P.E.).

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Air Travel Made Greener: 4 Tips

Avital Binshtock | Posted 10.17.2009 | Green

Read More: Fuel, Carbon Emissions, Luggage, Green, Airplanes, Travel, Air Travel, Paper, Recycling, Carbon Offsets, Waste, Plastic, Flight, Planes, Weight Loss, Sierra Club, Airlines, Reducing Waste, Customer Service, Baggage, Green News
Avital Binshtock

Though air travel is unavoidable at times, there are a few things responsible travelers can do to make flights greener.

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Social Media: How Delta Airlines Loses Business One Customer at a Time

Noah Mallin | Posted 10.16.2009 | Technology

Read More: Airline, Twitter, Customer Service, Atlanta, Facebook, Delta Airlines, Blog, Google, Delta, Technology News
Noah Mallin

I just had an absurdly Kafka-esque experience with Delta Airlines in Atlanta that involved missed connections, a seeming tour of the bowels of the airport, and some of the worst customer service ever.

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Saying Goodbye to United Airlines

Eric C. Anderson | Posted 10.13.2009 | Living

Read More: Customer Service, Economic Crisis, United Airlines, Living News
Eric C. Anderson

The airline that MSNBC declared the "worst of the worst" in June 2008 is striving mightily to maintain that status in 2009. I should have known better than to fly United.

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Arthur Delaney

Debtors' Revolt: Bank Of America Cuts Deal With Another YouTuber

HuffingtonPost.com | Arthur Delaney | Posted 10.09.2009 | Business

Read More: Interest Rates, Debtors Revolt, Bailout, Bank of America, Credit Cards, Customer Service, Business News

Got a gripe with Bank of America? Put it on YouTube. Ben Frasier of Douglas, Ore. said in a YouTube video that he wouldn't make any more payments ...

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Arthur Delaney

Bank Of America: Another Customer Gets Bank's Attention Via YouTube (VIDEO)

HuffingtonPost.com | Arthur Delaney | Posted 09.30.2009 | Business

Read More: Housing Market, Debtors Revolt, Bank of America, Youtube, Credit Crunch, Bank Bailout, Customer Service, Business News

Darren Bryant of Pensacola, Fla. spent hours in what he calls Bank of America's "phone maze," getting bounced from person to person, never reaching so...

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Why Press 5 for Customer Service When You Can Twitter?

Karthika Muthukumaraswamy | Posted 09.28.2009 | Media

Read More: Web 2.0, Social Media, Twitter, Social Networking, Social Media Marketing, Customer Assistance, Customer Service, Starbucks, Comcast, Zappos, Media News
Karthika Muthukumaraswamy

Social media portals are changing the ways in which companies are doing business, thanks to one-on-one interactions between consumers and employees.

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Social Media Can Lead to Travel Deals and Discounts

Terry Gardner | Posted 09.16.2009 | Living

Read More: Social Media, Discounts, LA Times, Twitter, Facebook, Airlines, Airfare, Customer Service, Deals, United Airlines, Air New Zealand, Southwest Airlines, Matchmaking Flight, Living News
Terry Gardner

Beyond Twitter and Facebook, airlines are connecting and entertaining passengers on Flickr and YouTube.

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Over the Verizon

Abby L. Ferber | Posted 09.14.2009 | Living

Read More: Cell Phones, Verizon, Daughter, Cell Phone Problems, Verizon Wireless, Wait Times, Delivery, Customer Service, Fed Ex, Living News
Abby L. Ferber

Where does all of my time go? For the past few days, my work has been interrupted by cell phone "issues."

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I Hate Customer Support

Jonathan Littman | Posted 11.08.2009 | Business

Read More: Customer Support, Accountability, Call Centers, Customer Satisfaction, Customer Service, Business News
Jonathan Littman

When you need real business support get it from a real person, who works in a real office. Someone accountable. Someone who will give you a phone number where you can call them back, and get results.

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SeeClickFix.com -- public/private partnership for local gov't customer service

Craig Newmark | Posted 09.27.2009 | Politics

Read More: Egovernment, Gov2.0, Customer Service, 311, Public Service, Politics News
Craig Newmark

Hey, the deal with SeeClickFix is that it's about people working with local problems they need fixed. You can report problems, and then they're sent ...

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Customer Service Is Public Service

Craig Newmark | Posted 09.25.2009 | Business

Read More: Customer Service, Business News
Craig Newmark

I wonder how we all could make the CEOs of big companies feel this way...

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Too Big to Care

Libby Mitchell | Posted 09.24.2009 | Business

Read More: Society, Olive Garden, Restaurants, Family, Manners, Fast Food, Drive Thru, Chain Restaurants, Customer Service, Business News
Libby Mitchell

In a chain restaurant, no one thinks they are accountable for their behavior. Everyone believes they are anonymous, and absorbed into the crowd, and therefore have no real responsibility to behave.

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I Trusted You

Gerald Sindell | Posted 09.05.2009 | Business

Read More: Barnes & Noble, Jeff Bezos, The-Genius-Machine, Customer Service, Amazon, Amazon.com, Birthdays, Barnes and noble.com, Business News
Gerald Sindell

In the online book business, two giants duke it out for our business. While Amazon's Jeff Bezos has created online shopping perfection, at B & N, an order "confirmation" really means, "We'll try."

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North Korea Reveals It Has Been Running Microsoft Customer Service for Years

Andy Borowitz | Posted 07.09.2009 | Comedy

Read More: Borowitz Report, Windows Vista, Andy Borowitz, Windows 7, Microsoft, Bernard Madoff, Kim Jong Il, Bernie Madoff, Customer Service, Who-Moved-My-Soap, North Korea, Comedy News
Andy Borowitz

In a frontal assault on America's computers, North Korea revealed today that it successfully infiltrated Microsoft customer service and has been running the company's calling centers for years.

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Japanese Railway 'Smile Scan' Test Forces Employees To Give Customers More Sincere Smiles

The Mainichi Daily News | Posted 08.07.2009 | World

Read More: Smile Scan, Keihin Electric Express Railway Co., Japan, Customer Service, Foreign Affairs, Advocacy, World News

Keihin Electric Express Railway Co. has introduced a "Smile Scan" system to evaluate the grins of its station staff....

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Four Tips for a Great Taxi Ride (or Anything Else You Want)

Lisa Earle McLeod | Posted 07.10.2009 | Living

Read More: Taxis, Lisa Earle McLeod, Chip Bell, Customer-Loyalty, Chicago Taxis, Customer Satisfaction, Customer Service, Living News
Lisa Earle McLeod

People like to bemoan the dearth of customer service in America. But is there anything you can do to get better service in out there in the cold cruel world of indifference?

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AT&T Operators Should Answer More Social Media Calls

Catherine Ventura | Posted 06.20.2009 | Media

Read More: Social Media, AT&T, Twitter, Facebook, Customer Service, Social Networking, Craigslist, Media News
Catherine Ventura

Come on, AT&T, it's time to reach out and touch someone again. And this time you need to do it online.

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Airline Survey: Southwest, Continental Are Top

Yahoo! Finance | Joshua Freed | Posted 06.19.2009 | Business

Read More: American Airlines, Airline Industry, Airlines, Customer Service, Southwest Airlines, Continental Airlines, Business News

MINNEAPOLIS (AP) -- Airlines are doing a better job of taking care of the passengers they still have, according to a new study. The increase came as ...

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Can't Get No Satisfaction? Join an Online Discussion About Your Brand

Lynda Resnick | Posted 05.22.2009 | Business

Read More: Consumers, Consumerism, Small Business, Get Satisfaction, Customer Satisfaction, Customer Service, Business News
Lynda Resnick

Get Satisfaction's focus is on what many companies, especially small businesses, need right now: an inside track on what your consumers are saying about you.

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10.41 Million Reasons to Hate Comcast

Aaron Greenspan | Posted 05.07.2009 | Business

Read More: Internet, Philadelphia, Business, Comcast, Customer Service, Business News
Aaron Greenspan

Unless you want to be stuck with a Comcastic internet connection like mine, you should try DSL.

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Writing "The Letter"

Rachel Thebault | Posted 05.02.2009 | Living

Read More: Continental, Delta, Tribeca Treats, Rachel Thebault, Customer Service, Customer Satisfaction, Living News
Rachel Thebault

What do I want my letter to Delta to accomplish? Reimbursement? Retribution? Yes, that would be nice, but doubtful. Therapy? I have a blog for that.

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Building Good Citizen Service/Customer Service

Craig Newmark | Posted 04.09.2009 | Politics

Read More: Transparency, Customer Service, Politics News
Craig Newmark

At the Sunlight Foundation Transparency camp, on TechPresident.com, GovLoop.com, and elsewhere, I've heard from a lot of Federal tech people who are r...

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Customer Service Made Simple

Jodi R. R. Smith | Posted 03.28.2009 | Business

Read More: Jobs, Mannersmith, Jodi R R Smith, Business, Recession, Customer Service, Manners, Business News
Jodi R. R. Smith

The marketing adage is that a happy customer may tell one or two of their friends. But an unhappy customer tells, on average, 11 others.

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Airport Hell

Melissa Biggs Bradley | Posted 02.06.2009 | Style

Read More: Airport Security, Travel Industry, Delta, Baggage Fees, Hertz, Airport, Customer Service, Bag Check, Airlines, Delta Airlines, Portland Oregon, Style News
Melissa Biggs Bradley

I was despaired this holiday season to witness the new low that has arrived at our airports and how American travel companies are participating in their own demise and demonization.

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