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Customer Service

Marcia

Marcia Liss | Posted 08.22.2014 | Comedy
Marcia Liss

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LGBT Customers On Their Experiences With Anti-Gay Discrimination At Restaurants, Businesses

The Huffington Post | Curtis M. Wong | Posted 08.21.2014 | Gay Voices

In 2012, Chick-fil-A President Dan Cathy sparked a media firestorm after arguing in defense of his fast food chain's support of "the biblical definiti...

The 6 Things You Need to Know to Be Great in Business

Mark Cuban | Posted 08.21.2014 | Business
Mark Cuban

There are no shortcuts in business. In order to be successful there are some things that you must know. These are not all of them by a long shot, but IMHO they are 6 of the most important.

Guy Pranks Cable Company In The Best Way

The Huffington Post | Carol Hartsell | Posted 08.14.2014 | Comedy

Sure we all like to complain about customer service, and for good reason. But have you ever called up a company strictly for the purpose of saying, "H...

The Customer Is Mostly Wrong

Gregory Ciotti | Posted 08.12.2014 | Business
Gregory Ciotti

One of the more iconic phrases in customer service is "give 'em the pickle," drawn from a story by Bob Farrell regarding an unhappy customer who couldn't get extra pickles for his hamburger.

Customer Service Will Be Awful in 2028

Chris Peak | Posted 08.08.2014 | Comedy
Chris Peak

Be prepared is all I'm saying. Customer service, circa 2028 will be like Thunderdome.

The CEO and the Waitress

Steven Crandell | Posted 08.08.2014 | Business
Steven Crandell

"I just got a call from the day care center, and my two-year-old is sick. I have to go. Would...?" The raised eyebrow of one CEO said it all. They had worked hard to carve 60 minutes out of their schedules to begin discussions on a merger. Now this.

Remembering to Give a Positive Review

Andrew Benkovic | Posted 08.07.2014 | Business
Andrew Benkovic

The other day I went to make a reservation at one of my favorite chain-restaurants. It was a Saturday and there are times that the restaurant can be c...

5 Reasons Why You Should Admire Comcast

Gene Marks | Posted 08.06.2014 | Small Business
Gene Marks

I recognize Comcast's shortcomings. But as a guy running a small tech company I also have to admit something: I admire Comcast. And you should too. For a few good reasons.

How You Answer 3 Questions Will Determine Your Leadership Success

J V Crum III | Posted 08.05.2014 | Business
J V Crum III

I began the month July by celebrating the Entrepreneurial Freedom we enjoy in the United States. Throughout the month, I highlighted Socially Cons...

Why Customer Service People Still Give Terrible Customer Service

Lisa Earle McLeod | Posted 08.04.2014 | Business
Lisa Earle McLeod

No ma'am, you cannot speak to my supervisor. No ma'am, I don't even have the number for a supervisor. No ma'am, there is nothing you can do to improve...

Marketing Prerequisites for Businesses in the Billion Dollar Age

Lee Traupel | Posted 08.03.2014 | Small Business
Lee Traupel

Digital silos are collapsing right in front of us. Today's social curated, lean, API-hungry businesses built at the blurred intersection of design and user experience are forcing CMOs and CEOs to adjust their marketing strategy accordingly.

Customer Service: There Is Only ONE Way

Hans Hickler | Posted 07.31.2014 | Business
Hans Hickler

Should you choose to differentiate yourself on the basis of service, then it has got to be about commitment and passion for the customer. As soon as the customer sees tradeoffs in customer service, then you have lost your differentiation on that front.

What's In Your Family Recipe? Seven Ways To Set Your Family Business Apart From The Competition

Frank Stefano, Sr. | Posted 07.29.2014 | Small Business
Frank Stefano, Sr.

Here are seven ways to set your small family-run business apart from the competition.

Twitter Is Still the Best Water Cooler Ever for Brands

Lee Traupel | Posted 07.28.2014 | Business
Lee Traupel

How much time is Twitter going to take to be effective for your business? The simple answer is probably an hour or two a day, depending on your products and services, community service sophistication, how you're using the platform and how aggressively you want to grow your brand.

How Customer Service and Sales Are Forever Connected

Ian Altman | Posted 07.24.2014 | Business
Ian Altman

Last week, the Internet was a buzz with the recording between Ryan Block, former CEO of Engadget, and the representative from Comcast. Mr. Block and his wife called to terminate their Comcast service.

Why Content and Social Media Marketing are the New SEO

Lee Traupel | Posted 07.22.2014 | Business
Lee Traupel

SEO is the process of making your web site more accessible to search engines. Google's algorithmic updates the last 3-5 years ("panda" "penguin" "hu...

Content Marketing Best Practices for B2B Brands

Lee Traupel | Posted 07.21.2014 | Business
Lee Traupel

I wish I could tell you it is this easy. It's not; but, here are critical benchmarks you should be aware of to create meaningful content.

Christmas In July: It's Never Too Early To Prepare Your Customer Service Department

Dennis Casey | Posted 07.18.2014 | Small Business
Dennis Casey

As you start looking ahead, how can your business stand out and what can you do to ensure customer service supports your sales goals?

4 Things Your Dog Can Teach You About Customer Retention

Stephanie Schroeder | Posted 07.17.2014 | Business
Stephanie Schroeder

Like being a dog owner, managing relationships with your customers is a huge responsibility. It takes a whole lot of time and effort.

Bad Customer Service Costs You Nearly $800 A Year

The Huffington Post | Emily Cohn | Posted 07.16.2014 | Business

If that torturous recording of Comcast customers trying to cancel their service hasn't already caused you to rip your hair out in a fit of rage, then ...

Will Comcast's Shoddy Customer Service Practices Snowball with a Time Warner Cable Merger?

Victoria Peng | Posted 07.15.2014 | Business
Victoria Peng

Anecdotal evidence that Comcast's shoddy customer service practices disappoint consumers is overwhelming and warrants consumer protection. Its customer support is poor because most Americans have no other provider in their area.

Three Cornerstones of a Job Well Done

Katie Kempner | Posted 07.17.2014 | Business
Katie Kempner

Number one, if you run a customer service department, hire people that are actually interested in delivering that. And really the larger lesson is that whatever you do, make sure that you love what you do and find people to work with and for you that love what they do, too.

How Do You Want to Show Up in Life?

Michael Feeley | Posted 07.11.2014 | Business
Michael Feeley

How important are your business relationships to you? Think about your mechanic, banker, website designer, hair stylist, gardener, personal shopper or real estate agent. Why do you count on them?

Can't I Just Make a Purchase?

Jim Joseph | Posted 07.11.2014 | Business
Jim Joseph

I'm noticing a shift in customer service that I'm finding inconvenient at best, completely irritating at its worst, and damaging to the customer experience every single time.