Customer Service

Airport Hell

Melissa Biggs Bradley | Posted 02.06.2009 | Style

Read More: Airport Security, Travel Industry, Delta, Baggage Fees, Hertz, Airport, Customer Service, Bag Check, Airlines, Delta Airlines, Portland Oregon, Style News
Melissa Biggs Bradley

I was despaired this holiday season to witness the new low that has arrived at our airports and how American travel companies are participating in their own demise and demonization.

Read Post

Empty Wallets And Empty Malls Leave Retailers Desperate

Nour Akkad | Posted 12.29.2008 | Style

Read More: Retailers, Business News, Retail Employees, Financial Crisis, Retail Sales, Style, Consumer Spending, Customer Service, Black Friday, Style News
Nour Akkad

Along with the rest of us, salespersons are afraid of losing their jobs and making ends meet. Retail workers still have to make a living under these harsh conditions and desperate times are definitely calling for desperate measures.

Read Post

Prime Borrowers Penalized While the Sub-Prime are Subsidized

Grant Cardone | Posted 03.02.2009 | Business

Read More: America Business, Subprime Mortgages, Auto Dealers, Grocery Stores, Banks, Bad Service, Failure, Grant Cardone, Customer Service, Auto Manufacturers, Business News
Grant Cardone

Everywhere I look today the chant of our culture is "reward, support, subsidize, and bail out the losers and penalize those the winners and the ethical!

Read Post

Customer Dis-service: Only 32% Report Positive Experiences

Ernan Roman | Posted 09.15.2008 | Business

Read More: Marketing, Customer Relationship Management Strategy, Marketing Trends, Businesss, Customer Satisfaction, Customer Service, Business News
Ernan Roman

Given that it's 7 to 10 times more expensive to acquire new customers versus selling existing customers, companies should view customer service centers as profit centers.

Read Post

I Miss Starbucks

Simon Sinek | Posted 09.08.2008 | Business

Read More: Vision, Howard Schultz, Starbucks, Recession, Customer Service, Corporate Culture, Business News
Simon Sinek

The cause that drove Starbucks to change American culture has now become something much less inspiring -- now, it's all about what they do.

Read Post

Customer Disservice Spotlight On: FedEx

Aaron Greenspan | Posted 08.02.2008 | Business

Read More: Fedex, Business, Customer Service, Economy, Fedex Customer Service, FedEx Corp, Fedex Bureaucracy, Customer Satisfaction, Business News
Aaron Greenspan

We had four different prices for the same package, and there were seventy packages of various sizes and weights totaling thousands of dollars in fees in question. I couldn't handle any more.

Read Post

Better Service Key To Sprint's Turnaround

Business Week | Spencer E. Ante | Posted 03.28.2008 | Business

Read More: Cell Phone Service, Sprint Nextel Merger, Daniel R. Hesse, Customer Service, Sprint Nextel, Daniel Hesse, Business News

When Daniel R. Hesse was named chief executive of Sprint Nextel in December, he figured that customer service was going to be one of his biggest chall...

Read Whole Story