Great communicators are fully conscious of their words, physical gestures, appearance and grooming. That's because they do not wish anything to act as a distraction from their communication style.
It's helpful to know that what we say to someone else, might not be what we would want said to us, and that how we talk to ourselves can be how we talk to others, which might not be as mindful as it can be.
Rich Gallagher's advice applies not only to customers but to everyone else you cross paths with. Rich's new book is The Customer Service Survival Kit, but I think it's misnamed. The Relationship Survival Kit is more like it, in my opinion.
In my work with couples, they may tell me that they had a big fight, and when I ask what they were fighting about, they often can't remember. The reason for this is that it's rarely the issue itself, but how they are dealing with the issue that creates the most problems.
We all know that being in love is one of the very best feelings in the world. When we fall in love, we often believe that our in-love feelings are going to last forever.
You may be one of those precocious and cautious couples that seek such training from a therapist or from a workshop right before or soon after your marriage. Or you may be the starry -eyed, idealist, lazy, avoidant procrastinator who waits until the s--t hits the fan before rushing to seek help.
Being a good listener brings many benefits: gathering useful information, making others feel like they matter to you, sustaining a sense of connection with people, and stepping out of your own familiar frame of reference.
No matter what business you're in, there will come a day when you'll be forced to sit someone down for a good old fashioned confrontation
If you think about it, at its core, communication is an exercise in understanding one another better. That's all. This is positive, not negative, despite the industry's tendency to want to turn "difficult conversations," into big, bad, dreaded events. But they don't have to be.
Do you know a healthy way of behaving when you are stuck and unable to communicate with someone? What do you usually do when you get stuck with someone and can't communicate?
We tend to think of great communicators as great talkers. But as the bores and braggarts reveal, it's not the quantity of words that makes you a skilled communicator; it's the quality.
We can become more mindful of sound. This means paying attention to the sounds we create and the sounds that surround us right here, right now so we can take appropriate action.
The first time I saw Franz he was huddled in a corner of his office. He was a big man dressed in an expensive Armani suit. His long blond hair was pul...
This article is going to be short. It will contain one main message. It's an important one. The message is this: No emotional communication via email, text or voicemail (AKA asynchronous media). Ever.
The idea is to identify the qualities that support you, spend time with people who demonstrate those qualities, and, as much as possible, avoid people who are detrimental to your well-being.
