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Empathy and Relational Science Program

Berwick Report Emphasizes Learning, Empathy; Not Punishment

Helen Riess, M.D. | Posted 10.15.2013 | Science
Helen Riess, M.D.

What happened at Mid Staffordshire Hospital was almost the perfect storm. Combine an absence of leadership and an over-focus on cost-cutting, and to that add discouraged staff, and you have all the ingredients for disaster.