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Employee Training

Is "No Problem" a Problem?

William B. Bradshaw | Posted 03.23.2013 | Business
William B. Bradshaw

Using "no problem" as a synonym for "you're welcome" has only been around since the late 1900s and tends to be used predominately by people younger than forty. But regardless of one's age, all of us need to refrain from using "no problem" in this way.

The Gregarious Salesman: Death of a Stereotype

Wray Herbert | Posted 11.17.2012 | Science
Wray Herbert

Just because extraverts are attracted to sales jobs, does this mean they are necessarily good at selling us SUVs and wide-screen TVs and time shares in Honolulu?

WATCH: Most Embarrassing Employee Training Video Ever?

Posted 08.28.2012 | Comedy

These poor, poor Pier 1 Imports employees in the early 2000s. Nobody can accuse Pier 1 of not going above and beyond with this training tape, but perh...

Small Businesses Struggle To Find Skilled Workers

The Huffington Post | Bonnie Kavoussi | Posted 07.26.2012 | Small Business

A good man is hard to find, some women say. For small business owners, the lament also applies to good workers. Roughly one in three small business...

What Does It Take To Build A Great Team?

The Huffington Post | Rieva Lesonsky | Posted 04.24.2012 | Small Business

You’d be nuts to pay more for something that performs worse, right? Then maybe the next time you need to hire, consider promoting from within. Exter...

Remember Customer Service? Me Neither

Ann Brenoff | Posted 03.06.2012 | Fifty
Ann Brenoff

Businesses today pacify their bottom line by hiring cheap and inexperienced labor and skimping on staff training. As a result, customer service is a quaint custom of the past and retail stores today don't realize that they are shooting themselves in the foot for short-term profitability.

How to Get Your Employees to Embrace Change

Morty Lefkoe | Posted 02.14.2012 | Business
Morty Lefkoe

Today an organization's management either recognizes the need to change or it will watch helplessly as market share and profitability slowly (and in some cases, quickly) disappears.

Zappos CEO: Why I Give My Employees Courses In 'Delivering Happiness'

Tony Hsieh | Posted 05.25.2011 | Business
Tony Hsieh

Rather than focusing on individuals as assets, we instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and leadership positions.

Toyota Asks California For $2 Million For Employee Training -- But They're Closing Shop In 2010

latimes.com | Marc Lifsher | Posted 05.25.2011 | Business

Reporting from Sacramento - Toyota Motor Corp. is closing California's last automobile plant, but that isn't keeping the factory from asking the stat...