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Herb Kelleher

Top 5 Reasons Why 'The Customer Is Always Right' Is Wrong

Alexander Kjerulf | Posted 04.18.2014 | Business
Alexander Kjerulf

The phrase "The customer is always right" is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service; however, I think businesses should abandon this phrase once and for all.

Organizational Culture Meets Porn

Eduardo P. Braun | Posted 03.26.2014 | Business
Eduardo P. Braun

Create a sense of purpose. Which is the dream? It must be something that wakes up emotions, that makes us jump out of bed every morning and run to work -- and don't dare tell me the dream is to increase sales by 10 percent.

It's the Culture, Stupid!

Eduardo P. Braun | Posted 08.25.2013 | Business
Eduardo P. Braun

Strategy and culture are the two pillars for business success and for far too long we only paid serious attention to strategy. Now is the time to manage your culture!

Are You a Leader or Just a Manager?

Matt Tenney | Posted 07.22.2013 | Business
Matt Tenney

It seems that on almost a daily basis, I see or hear the words "leader" and "manager" used interchangeably. (In fact, I sometimes catch myself using t...

Hangar Flying Through History From a Wing Chair

Christine Negroni | Posted 10.03.2011 | New York
Christine Negroni

Airplanes had been around nearly forty years when New York's Wings Club was formed in 1942. And over the years the club has charted a course that pa...

Sustainable Leadership: The Problem With Iconic Leaders

Ed Lawler | Posted 06.18.2011 | Business
Ed Lawler

There are many examples in the history of American business that demonstrate how hard it is to replace an iconic leader.

How To Find The Thrill In Your Business

Roy Spence and Haley Rushing | Posted 11.17.2011 | Healthy Living
Roy Spence and Haley Rushing

Companies with a purpose have a way of seeing a need in the marketplace and conceiving of a never-before-thought-of solution to meet that need.