I remember the days when New York City hospitality was defined by such institutions as the Plaza Hotel and the Waldorf Astoria. These hotels were rega...
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Sukkot is the holiday that most centers around guests and emphasizes hospitality. This is ironic since a sukkah is a temporary dwelling, not one's home at all.
I do not understand why the hospitality industry does not do a better job of marketing to GLBT audiences. Drop the rainbow flags and instead educate your staffs.
In a motel room in Arizona I opened the bedstand drawer and was surprised to find something unusual: candy and a couple of condoms. I ate a piece of candy and wondered about the contents of bedstand drawers.
Serving a drink and then rushing the customer is frankly gouging, and it is a very bad policy to have no matter what type of drinking establishment one runs.
On Tuesday, a group of local faith and community leaders, along with Jim Wallis and Noel Castellanos, called on the Governor of Arizona, Jan Brewer, t...
"The assistant district commissioner is really angry and has just left." My intern's voice rang in my ears. We were almost an hour and a half late to ...
Simple and human customer service doesn't have to be difficult or expensive. But without it, customers won't have the loyalty to stay with you through tough times, which carries an even greater cost.
I believe in very thorough "retail research." So, with no further ado, here are the latest set of ideas for your shopping, dining, and relaxation pleasure.
Two weeks ago today, my husband and I drove to Palm Springs from San Francisco for a golf vacation. We were following the sun to escape the rainy Bay ...
Are you one of the many Americans despairing that the trillions in taxpayer dollars spent stabilizing the economy still hasn't translated into job creation? Be patient, grasshopper, work will come.
I mentally rehearsed our demand on our walk back. I wanted to check out free of charge with as little confrontation as possible, despite our having spent at least a half hour in the room.
Here are two ways to allow everything -- including the kitchen sink -- to be an invitation to notice and be thankful for our lives. Even lighting a candle can be meditative.
Don't want lights? $89. No towels? $59. No toiletries? $39. And finally, for the coup de grace, you can get your room at the Rancho Bernardo Inn without a bed and only pay $19, plus fees.
Andre is a connoisseur of design whose successful formula mixes the vaguely familiar with the unexpected and unique.
She was born into a family of Indian royalty, maharanas who call themselves "custodians" over the region surrounding the city of Udaipur in India and ...
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