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Hotel Service

Going Undercover With a Top-Secret Hotel Inspector From AAA

Peter Mandel | Posted 03.15.2014 | Travel
Peter Mandel

I wanted to know what Ted looks for when he scopes out fancy four-diamond joints like Wilmington's Hotel Du Pont, where I was booked for one night. I wanted to know how he rates the food and service at restaurants. And, most of all, I wanted to know what Ted's life is like.

Huffington Issue 70: Hotel Beds, Internet Rehab and Adam Scott's Recurring Dream

Posted 01.23.2014 | Business

In this week's issue of Huffington magazine, we observe a shift in how the hotel industry is defining good service: a better night's sleep. Elsewhere ...

Paul Brady

Five Predictions For The Future Of Hotels

HuffingtonPost.com | Paul Brady | Posted 10.19.2012 | Travel

Held once every two years, the Cornell Hospitality Research Summit is a two-day SXSW for hotel geeks, a Comic Con for loyalty program junkies, a Gener...

The View From Behind The Concierge Desk

Michael Romei | Posted 10.08.2012 | Travel
Michael Romei

As the head concierge at the Waldorf Astoria New York, I've seen and arranged it all: from arranging live music performances for heads-of-state to teaching Japanese guest how to whistle down a taxi.