I was the CEO of a hotel company for two dozen years. Now, I'm on the other side of the counter... I'm the guest. Here are my revelations about how the hotel industry needs a "wake-up call" with respect to improving the guest experience.
While many like to bemoan the lack of customer service in the hospitality industry these days, there are still a handful of properties around the globe who know how to do things right.
Airlines aren't the only ones guilty of overbooking. Hotels overbook their rooms on a daily basis, resulting in guests with confirmed reservations being told that there's no room at the inn -- pun intended.
If you've ever booked a hotel room only to be slammed with severe sticker shock upon check-in, you know that sometimes surprise fees can undermine the value of a great room rate. Read our list of the worst such fees so you can arrive prepared the next time you book a hotel room.
Since the many participants need to set up shop in New York for the big (dog) show, we figured we'd share our hotel expertise to match pups with places to stay.
Fret no more. Here are a few of my favorite tips and tricks on how you can travel, despite any dietary restrictions, by whipping up easy meals in your hotel room to save your figure and your cash!