I was the CEO of a hotel company for two dozen years. Now, I'm on the other side of the counter... I'm the guest. Here are my revelations about how the hotel industry needs a "wake-up call" with respect to improving the guest experience.
Airlines aren't the only ones guilty of overbooking. Hotels overbook their rooms on a daily basis, resulting in guests with confirmed reservations being told that there's no room at the inn -- pun intended.
If you've ever booked a hotel room only to be slammed with severe sticker shock upon check-in, you know that sometimes surprise fees can undermine the value of a great room rate. Read our list of the worst such fees so you can arrive prepared the next time you book a hotel room.