How to Listen

After watching Mark Goulston work, I can tell you why everyone from the FBI to Oprah pays attention when he talks about reaching people: his techniques, simple as they sound, really work.

Have you noticed that the pace of our society seems to get faster all the time? People report having less in-depth, meaningful conversations, yet have more breadth of connection.

As a coach I am observing this is a growing trend for successful working women. Female executives drive themselves as hard if not harder than their male counterparts.

The bizarre exchange I had last night with my new hair wrangler highlighted how poorly American's listen to one another. Kelly and I chatted as she fl...