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Knowledge Workers

7 Recommendations for Treating Customers as Knowledge Workers (i.e., Knowledge Customers)

Jenny Darroch | Posted 10.07.2014 | Business
Jenny Darroch

While I was writing my latest book, Why Marketing to Women Doesn't Work, I came up with a term I quite like called "Knowledge Customers," which borrows from earlier work on the Knowledge Worker.

Don't Fix Management; Replace It

Great Work Cultures | Posted 09.05.2014 | Business
Great Work Cultures

Some of us took advantage of that freedom and blew off some of our classes or even entire courses. But most of us learned how to make the choices that gave us both a good time and a good education.

Securing the Mobile, Wearable, Anywhere Workplace

Moti Rafalin | Posted 08.25.2014 | Business
Moti Rafalin

One day, your desk will be irrelevant. Your stop-and-go commutes will end. Your briefcase will sit empty. I'm not talking about changes that will come with your retirement. Workplace transformation is happening today, and its effects will continue to spread as new technologies enable knowledge workers to do their jobs from multiple devices and innumerable locations.

Why Knowledge Workers Suffers From Employee Burnout

Laurie Erdman | Posted 09.07.2013 | Business
Laurie Erdman

Employee well-being matters. It matters for our health, our relationships and our economy. Well-being is not about fluff. It's about personal and professional results.

Transforming Capitalism Won't Happen Without Leadership

Don Tapscott | Posted 07.20.2013 | Business
Don Tapscott

We're in the early stages of a massive transformation. Just like the printing press moved the world from a feudal, agrarian society to industrial capitalism, the Internet ushers in a new era.

Hours Do Not Equal Success

Josh Sawislak | Posted 12.22.2012 | Small Business
Josh Sawislak

Results and accomplishments are what drive an organization's success, not logged hours -- so how do we enforce management and office practices that encourage better results?

Workers Spend Insane Amount Of Day Just Dealing With Email

The Huffington Post | James Sunshine | Posted 08.01.2012 | Business

You've got way too much mail. Office workers spend an average of 2.6 hours per day reading and answering emails, according to a survey conducted by...

Alan Greenspan Thinks I'm on to Something

Josh Sawislak | Posted 12.27.2011 | DC
Josh Sawislak

A while back I had the pleasure of hearing Alan Greenspan talk about innovation. When he agreed to take some questions, I figured I had a shot at some objective thoughts on some of my nature of work theories.

Are We Farmers, Factory Workers or Ideas People?

Josh Sawislak | Posted 09.12.2011 | Business
Josh Sawislak

The telework discussion has become a surrogate for a broader conversation on the very nature of work. How we manage knowledge workers is (or should be) very different from how we have done so over the past 200-plus years.

Are Knowledge Workers Being Replaced by 'Insight Workers'?

Rich Lesser | Posted 05.25.2011 | Business
Rich Lesser

If what we need are insight workers, then we need to develop talent of all ages differently -- with more emphasis on problem-solving, more emphasis on collaboration, more skills in translating information and ideas into impact.

Managing Up: Getting Your Higher-Ups To Pay Attention To You

Marshall Goldsmith | Posted 11.17.2011 | Healthy Living
Marshall Goldsmith

How do you improve the odds of your boss taking your suggestions? These guidelines are intended to help you do a better job of influencing your upper management.

Start Asking

Marshall Goldsmith | Posted 11.17.2011 | Healthy Living
Marshall Goldsmith

Why don't most of us ask, even though we know we should? We don't ask, because we are afraid of the answers.