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Loyalty

Ignore Happy Customers At Your Peril

Sam Fiorella | Posted 05.21.2013 | Technology
Sam Fiorella

Our hyper-connected society has made customer experience the defining factor in the consumer's perception of a business brand.

A Dog's Life

Jay Scott | Posted 05.14.2013 | Impact
Jay Scott

Evidence of her enduring loyalty followed Shammy from the beginning of her time with us. Shammy joined our family when Alex was battling cancer. All along Shammy was teaching us an important lesson about life -- to be excited about the little things that life had to offer.

Lessons From Herman: A Dog's Life

Kiran Chetry | Posted 05.04.2013 | Media
Kiran Chetry

For those who met Herman even once... he had your heart. He was a clown. He had a joy de vivre that made him seem almost human.

Is It Time to End the Charade of Newspaper Home Delivery?

Jerry Lanson | Posted 04.13.2013 | Media
Jerry Lanson

It's bad enough that much-shrunken newspapers, having shed staff, are sloppier with the facts. It's even worse that they don't seem terribly concerned whether or not your paper even shows up.

To Be Loved Like a Dog

Sarah Hodgson | Posted 03.31.2013 | Women
Sarah Hodgson

As a dog trainer, I've spent the last quarter of a century training dogs and influencing their people. As a wife and mom with two young kids, I'm doing pretty much the same thing.

The Messy Joy of Babies and Dogs

Conor Grennan | Posted 03.29.2013 | Parents
Conor Grennan

Like my dog, I like eating. Unlike my dog, I don't like eating diapers. I don't know how it is with other dogs, but having a Labrador is like having a wood chipper that wears a fur coat and bounces around the house like a giant super ball.

In Search of the Ideal Job

Tarun Sakhrani | Posted 12.02.2012 | Business
Tarun Sakhrani

When it came to the fore that one of our colleagues had a "better" lifestyle than the rest of us, for about the same pay, it was interesting to watch everyone's behavior on the table: "Are there more openings in your company?"

BFF Advice for Kids (Learned at my Reunion)

Len Filppu | Posted 12.01.2012 | Parents
Len Filppu

I know passing along advice is not as easy as passing on genes or bad habits, but here's what I'm telling my children about Best Friends Forever.

Five Ways Poor Voters Vote for Poverty

Soul Dancer | Posted 11.25.2012 | Politics
Soul Dancer

In a roundly researched and insightful post by Tom Zeller, Jr., "Rural Minorities Ponder The American Dream From The Bottom Rung Of The Economic Ladde...

Be The Fearless Sheriff Of Your Own Mayberry

Ree Varcoe | Posted 09.05.2012 | Healthy Living
Ree Varcoe

At some point in life, most of us have probably thought it would be idyllic to live in a place where people know and support each other, leave their doors unlocked with confidence and are afraid of practically nothing. Once upon a time that kind of living seemed commonplace. These days? Not so much.

Do You Really Know What Your Business Does?

John Friedman | Posted 07.01.2012 | Business
John Friedman

The fact is we so often get caught up on the tactics of what our companies or organizations make day to day that we lose sight completely of what it is they really do.

Read With Us: 'What It Is Like To Go To War'

Posted 04.11.2012 | Books

Here's the team who will be blogging about the book: Andrew Losowsky, Books Editor Annemarie Dooling, Community Editor Zoƫ Triska, Associate Boo...

True Friendship Can Handle the Truth

Nancy Colier | Posted 05.15.2012 | Healthy Living
Nancy Colier

True friendship is about meeting in the place of truth, and loving and supporting each other there. Anything else is just a paler shade of polite.

War Is Over. What Next?

Chris Weigant | Posted 02.19.2012 | Politics
Chris Weigant

To mark the milestone of the last American troops to leave Iraq, I'd like to take a wider view and look at the entire region, post-Saddam and post-Arab Spring.

What Does Your Family Stand For?

Carleton Kendrick | Posted 02.05.2012 | Parents
Carleton Kendrick

I don't mean whether you vote Republican or Democrat. I'm talking about what values, character traits and sense of purpose define your family.

How Would You React if Your Friend Did THIS?

Dr. Irene S. Levine | Posted 01.29.2012 | Women
Dr. Irene S. Levine

Amanda and Heather took to each other very quickly. So quickly that it became the three of us whenever something social was happening. I started to feel like the third wheel.

Twilight: 5 Lessons Your Business Can Learn From The Movie

Carol Roth | Posted 01.28.2012 | Small Business
Carol Roth

With the last installment in the uber-popular Twilight saga bringing in the big bucks all over the globe, here are a few business lessons you can take away from this very valuable franchise.

Of Touchdowns and Tribalism

Michael Taft | Posted 01.23.2012 | Healthy Living
Michael Taft

As far as your Stone Age brain is concerned, you are your football team.

What is Love?

Amy Chan | Posted 12.05.2011 | Women
Amy Chan

Love is being the best person you can be, every day. It is waking up and making the choice to act and live with love, honesty, loyalty, selflessness and commitment.

How Muslims Honor 9/11

Kashif N. Chaudhry | Posted 11.12.2011 | Religion
Kashif N. Chaudhry

"First you bomb us and now you come suck our blood. What are you gonna do with it, drink it?" These were the words of a young man as I asked people to donate to a 9/11 memorial blood drive.

Anne in Tanglewood With DSK: Preparing a Man for Prison

Vanessa Andris | Posted 09.19.2011 | Crime
Vanessa Andris

If you've never had your man indicted for a major crime, you may not understand what Anne Sinclair is doing by accompanying her husband to a summer symphony as he awaits trial. But I do.

Anthony Weiner's Fair Weather Friends

Paul Stoller | Posted 08.14.2011 | Politics
Paul Stoller

Congressman Weiner has fallen from grace with meteoric speed and his potential social restitution will be decidedly gradual. But will his experience of utter humiliation eventually make him a better public servant and a better human being?

Why People Leak to the Media

Fortune's Stanley Bing | Posted 07.12.2011 | Media
<i>Fortune</i>'s Stanley Bing

Some who leak to the media are has-beens or wannabes who don't want to admit to the blogger/journalist/aggregator that they don't know anything about the topic under discussion.

'Muslimericans' React To Bin Laden's Death

Dr. Faheem Younus | Posted 07.02.2011 | Religion
Dr. Faheem Younus

To the Muslim youth in America today, I say: let no one implant the seeds of confusion in your mind that bin Laden was a Muslim leader.

Capitalism Revisited: Why Society Matters

Srinivasan Pillay | Posted 06.18.2011 | Business
Srinivasan Pillay

What does it mean to be a successful capitalist? Until recently, capitalism simply referred to "for-profit" businesses that were privately owned. Co...