My wife and kids have been at me to make a Christmas list, so I sat down with an accumulated stack of Christmas catalogues. I was unable to find anything I want, but I did produce a list of things I definitely do not want for Christmas.
Why does this beautiful, nostalgic (OK, maybe phoney nostalgic, but even phony nostalgia has its place) time that reaches back somehow into the childhood of every man, woman, dog, and cat, have to be about shopping mania?
After Hurricane Sandy, the retail industry quickly began assisting those who have had their homes and lives damaged. Some are boutiques that regularly give to charity and made special donations; others are larger corporations donating more than $1 million.
When we think of successful business creation and development, we focus on the fundamental business model, value proposition, strategy, organization and alignment of resources, and focused and disciplined execution of that strategy.
The world-renowned flagship store of Macy's at Herald Square -- backdrop to the namesake Thanksgiving Day parade since its advent 78 years ago -- is undergoing a $400 million interior renovation now rapidly unfolding in time for holiday 2012 shopping.
What's more important to your business: deep behavioral analytics of your customers' every engagement with you, or employees who act in compassionate, kind, caring ways toward your customers, perhaps ignoring the very analytics, ROI, and process that you think define your brand?