In a perfect world, everyone would work at maximum efficiency every day, with no red tape to cut through or communication snags stunting progress. Unfortunately, thanks to the human capacity for mistakes as well as the imperfect reality of most business environments, getting bogged down is almost inevitable.
Reflection, small acts of kindness, and ultimately, transformation are just three of the lessons offered in Dickens' A Christmas Carol. On my own reflection, I'm convinced it was that transformed character of Scrooge that my old friend was thinking of when she gave me that tiny statue of Scrooge so many Christmases ago.
Neuroscientific research indicates that it becomes increasingly difficult to break out of our existing mindsets. Fortunately, however, it is still possible to train our brains to think differently without either dropping acid or traveling to India. (If you've read Steve Jobs' biography, you'll understand.)