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Marshall Goldsmith

Two Magic Words - Thank You!

Marshall Goldsmith | Posted 07.22.2014 | Business
Marshall Goldsmith

Thanking works because it expresses one of our most basic emotions: gratitude. Not an abstraction, gratitude is a genuine emotion. It cannot be exacted or forced. You either feel it or you don't.

Think Before You Speak!

Marshall Goldsmith | Posted 07.15.2014 | Business
Marshall Goldsmith

Thinking before speaking is a challenge for a lot of people. It might even be hard for you, especially if you are trying to prove to the world how sma...

Listen Well - It's an Active Exercise!

Marshall Goldsmith | Posted 07.09.2014 | Business
Marshall Goldsmith

In her book My Life in Leadership, Frances Hesselbein, former CEO of the Girl Scouts, CEO of The Frances Hesselbein Leadership Institute, and one of t...

What Can I Do to Be a Better...?

Marshall Goldsmith | Posted 07.02.2014 | Business
Marshall Goldsmith

In my experience, there are a hundred wrong ways to ask for feedback and one right way. Most of us know the wrong ways. We ask people, "What do you think of me?" "How do you feel about me?" "What do you hate about me?" or "What do you like about me?"

Leadership Is a Contact Sport!

Marshall Goldsmith | Posted 06.24.2014 | Business
Marshall Goldsmith

My career as an executive coach began many years ago with a phone call from the CEO of a Fortune 100 company. I had just given a leadership clinic to ...

"That Is Great, BUT..."

Marshall Goldsmith | Posted 06.17.2014 | Business
Marshall Goldsmith

The higher up you go in your organization, the more you need to make other people winners and not make your job about winning yourself. This is a hard concept for people who like to win to grasp.

Three Nasty Little Words: 'No, But, However'

Marshall Goldsmith | Posted 06.11.2014 | Business
Marshall Goldsmith

An easy habit for people who like to win to fall into, and a surefire shortcut to killing conversations, is to start a sentence with "no," "but," or "however." It doesn't matter how friendly your tone is or how honey sweet you say these words, the message to your recipient is "You are wrong."

Making Destructive Comments

Marshall Goldsmith | Posted 06.05.2014 | Business
Marshall Goldsmith

The thing about making destructive comments is that if you press someone to list the ones they've made in the last 24 hours, they will draw a blank. Most of us make these cutting remarks without thinking, so we don't remember them. But the recipients of these remarks remember.

Aren't I Smart and Aren't They Stupid?

Marshall Goldsmith | Posted 05.29.2014 | Business
Marshall Goldsmith

The bad habit I'm going to discuss now is another variation on our need to win. It is telling the world how smart we are, how dumb someone else is, or listening to someone else do this.

Playing Favorites

Marshall Goldsmith | Posted 07.20.2014 | Business
Marshall Goldsmith

There's a reason I devote so much time and energy to identifying interpersonal challenges in successful people. It's because the higher up you go in the organization, the more your problems are behavioral.

Adding Too Much Value

Marshall Goldsmith | Posted 07.14.2014 | Business
Marshall Goldsmith

A classic problem of smart, successful people is Adding Too Much Value. This bad habit can be defined as the overwhelming desire to add our two cents to every discussion.

Teaching Leaders What to Stop

Marshall Goldsmith | Posted 07.06.2014 | Business
Marshall Goldsmith

As a 10-year board member of the Peter Drucker Foundation, I had many opportunities to listen to Peter Drucker, the world's authority on management. D...

A Weekend With Marshall Goldsmith

Caroline Dowd-Higgins | Posted 05.26.2014 | Business
Caroline Dowd-Higgins

Goldsmith taught us to help more, judge less and encouraged us to always breathe and think before we open our mouths to speak. Is what you are saying really worth it?

What Are You Teaching Your Kids About Work?

Maureen Anderson | Posted 02.26.2013 | Business
Maureen Anderson

"Is that the example you want to give Katie?" he asked. "Do you want her to feel guilty when she's doing nothing wrong?" The room got very quiet as I reached for a Kleenex. "Don't worry," Marshall said. "Everyone cries when I do this."

Help Them Grow!

Marshall Goldsmith | Posted 11.19.2012 | Books
Marshall Goldsmith

My good friend Beverly Kaye and her co-author Julie Winkle Giulioni have just published a fascinating book about career development called Help Them Grow or Watch Them Go.

Two Secrets to Being Perceived As Helpful Rather Than Critical

Lisa Earle McLeod | Posted 11.11.2012 | Small Business
Lisa Earle McLeod

When you offer suggestions in the wrong way, people won't perceive you as helpful. They'll just perceive you as critical.

How Do You Give Feedback to Top Performers?

Marshall Goldsmith | Posted 09.19.2012 | Business
Marshall Goldsmith

The key issue to recognize in giving feedback to top performers is that the "no news is good news" feedback approach is not an effective management technique for handling your superstars.

What I Learned From White Men

Stephanie Chick | Posted 08.01.2012 | Black Voices
Stephanie Chick

In corporate America, white men have always held powerful positions of authority. From first-level managers to GMs, from senior VPs to C-Suite executi...

Coaching for Leadership

Marshall Goldsmith | Posted 06.25.2012 | Business
Marshall Goldsmith

Next week, May 1, 2012, the third edition of Coaching for Leadership, will be published. My co-editors, Laurence S. Lyons and Sarah McArthur, and I ar...

Stop Doing Business In the Dark!

Marshall Goldsmith | Posted 03.31.2012 | Business
Marshall Goldsmith

The recent recession has toppled and transformed our ideas about just about everything.

It's Time to Step Up!

Marshall Goldsmith | Posted 03.07.2012 | Business
Marshall Goldsmith

The world is often filled with people saying that someone else should do something and the workplace often filled with people pointing fingers at why ...

The Indispensable Leader

Marshall Goldsmith | Posted 02.08.2012 | Business
Marshall Goldsmith

Making yourself indispensable is a skill that nearly every leader, employee, manager, and team member wants and should have.

When Service Turns to Sales

Marshall Goldsmith | Posted 01.16.2012 | Business
Marshall Goldsmith

What are the relevant trends that have seemed to drive and affect this movement from service to sales? Technology and the evolution of customer communication.

Determination -- Is Yours Holding You Back?

Marshall Goldsmith | Posted 11.07.2011 | Business
Marshall Goldsmith

As you embark on changes large and small, try to keep your eyes on the prize and put a positive spin on setbacks. In other words, choose to change, and stick to it. Yet realize your very commitment is going to make it hard to hear negative feedback.

Why Hollywood is Placing its Bets on Viral Video

Marshall Goldsmith | Posted 08.17.2011 | Business
Marshall Goldsmith

Aside from TV commercials, billboards, product tie-ins, and the usual ilk, Hollywood is trying something new this year to promote their summer flicks: viral video campaigns.