"Is that the example you want to give Katie?" he asked. "Do you want her to feel guilty when she's doing nothing wrong?" The room got very quiet as I reached for a Kleenex. "Don't worry," Marshall said. "Everyone cries when I do this."

The key issue to recognize in giving feedback to top performers is that the "no news is good news" feedback approach is not an effective management technique for handling your superstars.

Next week, May 1, 2012, the third edition of Coaching for Leadership, will be published. My co-editors, Laurence S. Lyons and Sarah McArthur, and I ar...

The recent recession has toppled and transformed our ideas about just about everything.

The world is often filled with people saying that someone else should do something and the workplace often filled with people pointing fingers at why ...

Making yourself indispensable is a skill that nearly every leader, employee, manager, and team member wants and should have.

What are the relevant trends that have seemed to drive and affect this movement from service to sales? Technology and the evolution of customer communication.

As you embark on changes large and small, try to keep your eyes on the prize and put a positive spin on setbacks. In other words, choose to change, and stick to it. Yet realize your very commitment is going to make it hard to hear negative feedback.

Aside from TV commercials, billboards, product tie-ins, and the usual ilk, Hollywood is trying something new this year to promote their summer flicks: viral video campaigns.

Google, FedEx, Schwab, and hundreds of other successful companies that are still in business despite the current tough economy started in 'bad' economic cycles. They've succeeded for five key reasons.

Following is an excerpt from a recent conversation I had with Vineet Nayar, CEO of HCL Technologies and author of the recently published Employees First, Customers Second.

Amidst the thousands of management tomes published every year, there are only a few truly influential collections of business wisdom. But measuring th...