Sometimes, there's friction between family members and nursing home staff. Sometimes, complaints are warranted and must be registered. But other times, as long as no harm is being done and the resident isn't complaining, it's best for the family to avoid protesting.
The public is being poorly served by the Post's decision. The ombudsman's job is important because it implicitly signals that a major news organization recognizes its power and wants to construct an internal check on the exercise of that power.
Despite not having a confirmed director, the Consumer Financial Protection Bureau has already demonstrated how effective it can be. Only in the most polarized political environment could its goals be considered controversial.
Maybe Mike McQueary would have gone to the NCAA Ombudsman's office, if there was one, instead of Coach Paterno, and law enforcement and courts could have apprehended, charged, convicted, and jailed Jerry Sandusky years ago.
Humorists and comedians are a curious bunch. Quixotic by nature, they want so desperately to live in a world of decency, fairness and goodness, and in Stewart's case, in a world where the media grew some cajones.
The mission of the ombudsperson is to watch the standards and performance of your publication, with an eye to keeping it scrupulously top-notch as a service to your readers. That's a service that shouldn't be outsourced for free to random people on the internet.