Ombudsman

What Role Should Ombudsmen Play Today?

Poynter. | Posted 05.23.2012

What role should public editors play in today's newsrooms? Are they asking the right questions? What are they doing for readers and the news organizat...

Ombudsman Office I helped create at CFPB Will Field Consumer Financial Complaints

Rep. Carolyn Maloney | Posted 12.21.2011

Rep. Carolyn Maloney

Despite not having a confirmed director, the Consumer Financial Protection Bureau has already demonstrated how effective it can be. Only in the most polarized political environment could its goals be considered controversial.

It's Time for an NCAA Ombudsman

Eric Schmeltzer | Posted 01.14.2012

Eric Schmeltzer

Maybe Mike McQueary would have gone to the NCAA Ombudsman's office, if there was one, instead of Coach Paterno, and law enforcement and courts could have apprehended, charged, convicted, and jailed Jerry Sandusky years ago.

The Significance of John Boehner's Tears

Danny Groner | Posted 05.25.2011

Danny Groner

Over the past week, people have been debating John Boehner's emotions, not his motions. The expected next Speaker of the House has become known for his crying.

Through a Monstrous Looking Glass

Frank A. Weil | Posted 05.25.2011

Frank A. Weil

Every now and then, we experience something that seems weird, but then yields an insight into something wrong with modern society. So what does the Heathrow Airport's Terminal 5 metaphor tell us?

Washington Post Ombudsman: Anonymous Sources 'Remain A Problem' For Newspaper

Washington Post | Andrew Alexander | Posted 05.25.2011

The Post's internal policies set a high threshold for granting anonymity. It "should not be done casually or automatically." Further, "merely asking s...

Washington Post Ombudsman: Salons "Ethical Lapse Of Monumental Proportions"

Washington Post | Andrew Alexander | Posted 05.25.2011

The Washington Post's ill-fated plan to sell sponsorships of off-the-record "salons" was an ethical lapse of monumental proportions. ...

Who Is Pressing The Pressmen?

Emily Bracken | Posted 05.25.2011

Emily Bracken

Humorists and comedians are a curious bunch. Quixotic by nature, they want so desperately to live in a world of decency, fairness and goodness, and in Stewart's case, in a world where the media grew some cajones.

In Praise of Ombudspeople

Huffington Post | Rachel Sklar | Posted 05.25.2011

The mission of the ombudsperson is to watch the standards and performance of your publication, with an eye to keeping it scrupulously top-notch as a service to your readers. That's a service that shouldn't be outsourced for free to random people on the internet.