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Ombudsman

Family Members: Don't Sweat the Small Stuff at the Nursing Home

Marie Marley | Posted 11.16.2013 | Fifty
Marie Marley

Sometimes, there's friction between family members and nursing home staff. Sometimes, complaints are warranted and must be registered. But other times, as long as no harm is being done and the resident isn't complaining, it's best for the family to avoid protesting.

The Washington Post Takes a Step Backward

Philip Seib | Posted 05.03.2013 | Media
Philip Seib

The public is being poorly served by the Post's decision. The ombudsman's job is important because it implicitly signals that a major news organization recognizes its power and wants to construct an internal check on the exercise of that power.

What Role Should Ombudsmen Play Today?

Poynter. | Posted 07.23.2012 | Media

What role should public editors play in today's newsrooms? Are they asking the right questions? What are they doing for readers and the news organizat...

Ombudsman Office I helped create at CFPB Will Field Consumer Financial Complaints

Rep. Carolyn Maloney | Posted 12.21.2011 | Politics
Rep. Carolyn Maloney

Despite not having a confirmed director, the Consumer Financial Protection Bureau has already demonstrated how effective it can be. Only in the most polarized political environment could its goals be considered controversial.

It's Time for an NCAA Ombudsman

Eric Schmeltzer | Posted 01.14.2012 | Sports
Eric Schmeltzer

Maybe Mike McQueary would have gone to the NCAA Ombudsman's office, if there was one, instead of Coach Paterno, and law enforcement and courts could have apprehended, charged, convicted, and jailed Jerry Sandusky years ago.

The Significance of John Boehner's Tears

Danny Groner | Posted 05.25.2011 | Politics
Danny Groner

Over the past week, people have been debating John Boehner's emotions, not his motions. The expected next Speaker of the House has become known for his crying.

Through a Monstrous Looking Glass

Frank A. Weil | Posted 05.25.2011 | Travel
Frank A. Weil

Every now and then, we experience something that seems weird, but then yields an insight into something wrong with modern society. So what does the Heathrow Airport's Terminal 5 metaphor tell us?

Washington Post Ombudsman: Anonymous Sources 'Remain A Problem' For Newspaper

Washington Post | Andrew Alexander | Posted 05.25.2011 | Media

The Post's internal policies set a high threshold for granting anonymity. It "should not be done casually or automatically." Further, "merely asking s...

Washington Post Ombudsman: Salons "Ethical Lapse Of Monumental Proportions"

Washington Post | Andrew Alexander | Posted 05.25.2011 | Media

The Washington Post's ill-fated plan to sell sponsorships of off-the-record "salons" was an ethical lapse of monumental proportions. ...

Who Is Pressing The Pressmen?

Emily Bracken | Posted 05.25.2011 | Comedy
Emily Bracken

Humorists and comedians are a curious bunch. Quixotic by nature, they want so desperately to live in a world of decency, fairness and goodness, and in Stewart's case, in a world where the media grew some cajones.

In Praise of Ombudspeople

Huffington Post | Rachel Sklar | Posted 05.25.2011 | Media

The mission of the ombudsperson is to watch the standards and performance of your publication, with an eye to keeping it scrupulously top-notch as a service to your readers. That's a service that shouldn't be outsourced for free to random people on the internet.