Online Reviews

One Surprising Way to Gauge a Doctor's Quality

Oliver Kharraz, M.D. | Posted 05.02.2013 | Healthy Living

There is no perfect way to judge doctor quality. But that's why it's so fortunate that health care consumers have these new tools at our disposal. Closed-loop review systems are currently one of the most powerful ways to discern doctor quality.

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How to Read a Doctor Review (It's Trickier Than You Think)

Oliver Kharraz, M.D. | Posted 06.04.2013 | Technology

Read More: Online Reviews, Health Technology, Digital Health Technology, Technology News

In the developed world, we've come to depend on online reviews for almost every consumer decision we make. When choosing anything from apparel to electronics, hotels, and restaurants, we seek out the opinions of our peers online.

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'Worst Stay Ever': Using Online Engagement to Build Your Customer Base

Anthony Pappas | Posted 05.27.2013 | Business

Read More: Online Marketing, Marketing, Online Reviews, Online Engagement, Social Media, Hospitality, Consumer Engagement, Online Branding, Hospitality Industry, Business News

As part of Social Media Week, the Pappas Group engaged experts about the best approaches to building a hospitality brand online and help any business find a leg up on industry competition. Here are the top 5 things we learned.

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Using Customer Reviews as a Marketing Opportunity

Hulya Aksu | Posted 04.08.2013 | Small Business

The best marketing starts with what's already in front of you. Focus your energy and attention on the method that gives you the actual customers. If it sounds easy, it's because it is.

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Restaurateur Guns For TripAdvisor After Negative Reviews

The Huffington Post | Rachel Tepper | Posted 12.11.2012 | Home

It's hardly news these days that chefs and review sites often find themselves at odds. Reviews can determine whether a restaurant sinks or swims -- a ...

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Online Reviews Can Destroy Your Business: Study

The Guardian | Jamie Doward | Posted 09.04.2012 | Small Business

Read More: Online Reviews, The Guardian, Online Restaurant Reviews, Small Business News

It is something every restaurateur and hotel owner knows: good reviews boost takings while terrible ones can close you down. And, in an age when every...

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Can You Trust Yelp Reviews?

www.latimes.com | Posted 09.05.2012 | Home

Read More: Yelp Reviews, Online Reviews, Home News

Judging from recent reviews on Yelp, the Center for Counseling, Recovery & Growth was the place to go to turn your life around. The Torrance center...

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How Small Businesses Can Manage Negative Online Reviews

Rody Moore | Posted 07.15.2012 | Small Business

Reviews found on such websites as Yelp, Google Places and Citysearch can make or break a local business.

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Managing Online Customer Feedback: 5 Things You Need To Know

The Huffington Post/AOL Small Business | Julia L. Rogers | Posted 08.24.2011 | Small Business

Read More: 5 Things You Need to Know, Online Feedback, Twitter, Online Reviews, Customer Feedback, Customer Reviews, Yelp, Facebook, Customer Complaints, Customer Service, Small Business News

The customer is always right. And with the proliferation of online customer feedback in recent years, now he has a big, public megaphone. Positive com...

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Software Fingers Fake Online Reviews

CNET.com | Posted 09.26.2011 | Technology

Read More: Plagiarism, Hotel Reviews, Fake Reviews, Cornell University Research, Online Reviews, Reviews, Cornell University, Technology News

Cornell University researchers have developed software that they say can detect fake reviews (PDF). The researchers tested the system with reviews of ...

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Subletting On Craigslist? Try Grammar

HuffingtonPost.com | Matt Sledge | Posted 08.08.2011 | New York

Read More: Ebay, Online Spelling, Online Reviews, Craigslist, New York City Apartments, Spelling, Grammar, NY Real Estate, Robert Lane Greene, Panos Ipeirotis, English Language, New York News

NEW YORK -- The desperate, last-minute hustle to rent a room in New York City often ends, for both landlords and tenants, on Craigslist. The site stre...

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How To Deal With Online Critics

Luther Lowe | Posted 05.25.2011 | Business

Read More: New York Times, Yelp, Online Reviews, Social Media, Small Business, Small Business America, Internet, Customer Reviews, Customers, Customer-Complaints, Video, Business News

It's never easy to read negative things about your business on the Internet. Here's some advice on how to respond when it happens.

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Online Critics Just "Brown-Nosing Cheerleaders"

wsj.com | GEOFFREY A. FOWLER and JOSEPH DE AVILA | Posted 05.25.2011 | Technology

Read More: Amazon Reviews, Amazon.com, Online Critics, Yelp, Internet, Online Criticism, Yelp Reviews, Online-Reviews, Internet Reviews, Amazon, Technology News

The Web can be a mean-spirited place. But when it comes to online reviews, the Internet is a village where the books are strong, YouTube clips are goo...

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